??!
1 photo
Bicycles Online Products

Bicycles Online Products

4.6 from 153 reviews · View Statistics

Reviews

4.7

73 reviews
5
(64)
4
(3)
3
(2)
2
(1)
1
(3)
  • Product Quality
    4.8 (66)
  • Return Claim MadeYes · No (73)
  • Shipping
    4.6 (53)
Previous
Next

Reviewer Photos & Videos

  • More
Nate

NateSouth East Queensland, QLD

Top Service!

published

Recently bought myself a duel shock Marin Alpine 7. From the moment i paid to the moment i receive the bike i was constantly updated with tracking and the bike arrived in perfect condition.

Product Quality
Shipping
Return Claim MadeNo

Ploygon mountain bike

published

Really impressed with the polygon mountain bike - good build quality and great specs for the frame, gears and brakes.
Packaged really well with tools for the final build.
Well done bicyclesonline!

Shipping
Return Claim MadeNo
1 comment
Bicycles Online
Bicycles O.Bicycles Online

Hi Steve,

Thanks so much for the great and positive review, we're glad to have met your expectations and welcome you to the Bicyclesonline / Polygon family.

Excellent product

published

Recently bought a Marin hybrid bike unseen. Was a bit apprehensive but the bike ended being what I hoped for. Packaging was good and assembly instructions were clear. No complaints.

Product Quality
Return Claim MadeNo
1 comment
Bicycles Online
Bicycles O.Bicycles Online

Many thanks for the review, It is much appreciated.

Kind Regards

Bike Shops

Find out how Bicycles Online Products compares to other Bike Shops

Know better, choose better.

Compare all
Liron nehmadi

Liron nehmadiGreater Melbourne (Inner), VIC

  • 4 reviews
  • 4 likes

They have your back when Aus Post fails

published

I purchased pedals from bicycles online.

Australia post said that they delivered the item when in reality they never did.

While Australia post where pushing me around and doing nothing to help, bicycle online stepped in and sent using registered mail a new pair of pedals.

Now this is what I call customer service.

Thank you

Product Quality
Shipping
Return Claim MadeNo
3 comments
Bicycles Online
Bicycles O.Bicycles Online
Liron nehmadi
Liron nehmadi
Bicycles Online
Bicycles O.Bicycles Online
Stephen

StephenWestern District, VIC

  • 2 reviews

Great bike

published

I bought a Polygon Syncline C5.
It arrived fast and was quite easy to put together and adjust following the How-to YouTube clips as guidance.
I also ordered some other gear, part of which was not sent, they looked into it, found the problem and sent the missing item express post.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Bicycles Online
Bicycles O.Bicycles Online
Jason Gapinski

Jason GapinskiAlice Springs, NT

Great all-around mountain bike

published
Product Quality
Shipping
Return Claim MadeNo
1 comment
Bicycles Online
Bicycles O.Bicycles Online
Luke H.

Luke H.Greater Melbourne (Inner), VIC

Incorrect sizing and no customer service focus to fix the issue. Avoid

published

Ordered a Marin bicycle online for my partner who is 164cm. The Small advised it was suitable for 160cm - 167cm. This was far from the case as once it was put together and the saddle height the lowest it could go, my partners feet could still not touch the ground. After several emails, pictures and confirmation of measurements back and forth, customer service advised it is too big. Their resolution was the cut the seat post which is at a cost to me, and also I need to wait four weeks for this to occur due to Melbourne being in lockdown.

No hint of apology, admission of fault, admission of misleading sizing guide or offer to cover the cost I will incur due to their incorrect information on their website. Never again

Product Quality
Shipping
Return Claim MadeNo
1 comment
Bicycles Online
Bicycles O.Bicycles Online
Russell D.

Russell D.Wide Bay-Burnett, QLD

Polygon Siskiu D6 Love It......

published

Service and communication with theses guys was excellent and the process was painless and easy, the bike..... absolutely brilliant, a full suspension bike with pretty good componentry at this price point, having ridden hard tails for the last 8 years i wanted to take the step up to a full suspension bike really great bike to ride and definately has more ability than the rider....would absolutely recomend this bike and this company to anyone and will happily purchase from them again.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Bicycles Online
Bicycles O.Bicycles Online
Marc Paulo

Marc PauloSydney, NSW

Polygon Siskiu D5

published

Overwhelming, grateful experience. Having a dual suspension bike on a tight budget and over performing bike on a beginner like me! Truly amazing bike! Highly recommended with different range they have.

Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Bike Shops

Find out how Bicycles Online Products compares to other Bike Shops

Know better, choose better.

Compare all

If you have to speak to customer service, you’re better off buy the bike elsewhere

published
Product Quality
Shipping
Return Claim MadeNo
6 comments
Bicycles Online
Bicycles O.Bicycles Online
Mitch
Mitch

My phone number is 0401229776, I made the first call on 29/06/2020 11:45 am +930 GMT, I have photo evidence, so don’t try to pull the wool over my eyes

Mitch
Mitch

What do you plan to do about it anyway?

Perfect for a Mouldy Oldie (Me)

published

For me, this bike has been the best purchase of the COVID times. It’s intuitive to ride, the customer service was better than expected and it’s making me social. What else could I possibly want from a bike?

The only thing I have to loose is my middle age paunch!

Product Quality
Shipping
Return Claim MadeNo
Brad

BradFar North Queensland, QLD

  • 3 reviews
  • 1 like

Fantastic business all round

published

Never going anywhere else to buy in the future. Great bikes, great packaging. Worth every cent. They go above and beyond for an transaction. Bikes went together easy and very straight forward.

Product Quality
Shipping
Return Claim MadeNo

Lovely bike

published

Light and easy to ride bike with enough gears to get you up and down hills. Looks great and the basket is very useful. Bicycles online website was easy to use and the shipping was prompt. There online help service is also very useful.

Product Quality
Shipping
Return Claim MadeNo
labrat

labratIllawarra, NSW

Marin Fairfax 3 - a great bike!

published
Product Quality
Shipping
Return Claim MadeNo
Paul Taylor

Paul TaylorPerth, WA

Marin Rift Zone 2 buy of the Century

published

This bike is awesome, Dollar for Dollar, I don't think you can get better for an entry level bike.
Only negative is if you are riding up hills, either have enormous legs or change the heavy ultra tractable tyres. I changed the Tyre's and have not looked back. I just love it!!!!!

Product Quality
Shipping
Return Claim MadeNo
Bike Shops

Find out how Bicycles Online Products compares to other Bike Shops

Know better, choose better.

Compare all
Nigel Hackman

Nigel HackmanPerth, WA

  • 3 reviews
  • 2 likes

Great bike.

published

This bike the path e5. Is up there with the best. Most top e bikes $5000 plus. I can now go out for a whole day and enjoy our lovely country,s climate.

Product Quality
Shipping
Return Claim MadeNo
Nigel C

Nigel CMetropolitan Adelaide, SA

Topeak Journey Trailer

published

Bicycles Online provided a great product that arrived quickly and met every expectation. The trailer was easy to fit and effortless to hitch and unhitch. Looking forward to many happy cycling holidays.

Product Quality
Shipping
Return Claim MadeNo
Ross

RossDarling Downs, QLD

Fantastic experience and value for money.

published

I ordered a bike for my son and it arrived exceptionally well packaged, it was easy to assemble. The bike itself is great quality and after this experience I would highly recommend anyone looking for a bike to seriously consider this option when purchasing.

Product Quality
Shipping
Return Claim MadeNo
kim123

kim123Richmond-Tweed, NSW

  • 3 reviews
  • 1 like

Exceptional service and great bike

published

I purchased a Cell Ultimo step through e bike and was so impressed, my partner purchased one as well. Very fast and low shipping cost. The bike is packed full of great features.

Product Quality
Shipping
Return Claim MadeNo

A fabulous electric bike

published

I ordered an electric step through bike from Bicycles Online and it is not only a very well priced bike, it is well put together, and wonderful to ride. It brings me much joy, convenience, exercise and fun.

Product Quality
Shipping
Return Claim MadeNo
Page 1 of 4
See all Bicycles Online reviews

Questions & Answers

Sorry, there are no questions about Bicycles Online Products but you can read 29 questions about Bicycles Online.

Get an answer from our members and Bicycles Online representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.