My husband and I had a bad experience in the past with a different online business where we ordered an expensive product that never got delivered, which made us reluctant to buy a large item online unless we could do so at the warehouse so as to see there was stock and could take the item straight away...
Big Air Trampolines just refused to let us go to the warehouse to ensure/see there was stock before we order online and take with us straight away. Seems like a quick easy transaction to me. They said we would only get the address after we spend the money.
Why say no? Is it because you want an opportunity to rip someone off?
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