Great little second hand book store with excellent customer service
I live on the Gold Coast. I just wanted to praise the Big B second hand book store located in an arcade in Burleigh Heads (off James St). I am an avid reader and love big, well written 'saga' type books that take you away to another time in history and are not the 'he said, she did' type of dreadful stuff that many writers these days spiel out. I love books by Noel Barber (Tanamera) and Peter Forbath (The Last Hero) (both ex o'seas journalists from the 1930's) who write wonderful adventure type books based on true history (these two were based ...in Singapore before & after the 2nd world war and also Peter's is about darkest Africa in the 1800's) that you just can't put down. So I was talking to the lady (Cathy) who runs this book store a few weeks ago. I told her some of the authors I love. She remembered what I had said to her. She phoned me this week to tell me that she had another Noel Barber book come in. For her to remember my name (I had left my number) and for her to take the trouble to phone me (I was actually in hospital but she didn't know this) was just great customer service. I phoned her this morning and told her I would be in to get the book next week. Thank you for good old fashioned great customer service!
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