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Big Post
4.3 from 202 reviews · View Statistics
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Reviews

4.5
134 reviews
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Amber
AmberCentral West, NSW
  • 3 reviews
  • 1 like
  • Verified

Customer service was great

published

The package didn’t arrive on time, but Jess went above and beyond to help me get it asap. She kept me updated as to where it was and when it should be available for me. The only unfortunate thing was, they’ve closed some of their regional depots, making it harder to pick up.

  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeLate
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
Big Post
JaneBig PostSend a private message
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Tris Richardson
Tris RichardsonGreater Melbourne (Metropolitan), VIC
  • Verified

Good Customer Service

published

Good customer service so far, with very competitive delivery costs :)
However, we have had some hiccups at the beginning of our booking through Big post when we were choosing Aeromax courier. The driver never showed up, and this is happening three times. Since then, we just keep using TNT via Big post. There is also no option on their online menu for the "Tech Sensitive Express" option for our pallet shipment, and unfortunately, their service team couldn't give us a solid reason why.

  • Sender or ReceiverSender
  • Delivery TimeOn Time
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
Big Post
JaneBig PostSend a private message
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The reviewer stated that an incentive was offered for this review

  • Verified

Big Post helped a lot

published

We using BIG POST and Northline frequent- always a no fuzz and easy transaction. When we had lately trouble and Northline was unable to collect on booked pick up date, staff from Big Post followed up and chased down carrier to get the large freight picked up soonish after. Would use them again- good communication and the really care.

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeLate
  • Shipping TypeDomestic
Big Post
JaneBig PostSend a private message
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Steven
StevenPerth, WA
  • Verified

Poor services

published

Very poor services they said my past will be delivered by 10 of Oct 2019. I wait for all day never give me a phone call. I don't know where's my past now? I need my post to do the business and I lost $500/day by my can't receive the everyday.

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeNever Arrived
  • Shipping TypeDomestic
Big Post
JaneBig PostSend a private message

Hello Steven, I'm really sorry to hear about the delay of your freight. I have sent you a message so you can tell me your Big Post job number, and we can figure out what happened.
Sam

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  • Verified

Easy to use Good customer service

published

The system has a bit of work, but service is good and prices are comparable.

Depending who is used for the freight, could take awhile for pick up, mainly Fastway. everyone else are good.

Big post them selves respond quick and seem to be on the ball.

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeOn Time
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
Big Post
JaneBig PostSend a private message
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Val S.
Val S.South East Queensland, QLD
  • Verified

Stress free delivery!

published

All information has been accurate and we have been very happy with the service.
Deliveries were picked up on time, we are happy to recommend this service.
Our contact person has been very helpful and is available whenever we have any questions.

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeOn Time
  • Shipping TypeDomestic
Big Post
JaneBig PostSend a private message

Hi Val, thanks so much for the review. We are always here to help, so make sure to get in touch even for the small questions you might have. Looking forward to the next successful delivery!

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Ventrader
VentraderGreater Melbourne (Outer), VIC
  • 2 reviews

Freight

published

Big Post handle a lot of our interstate freight. We have been using them for a couple of years now and being able to book freight online makes it easy.

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeOn Time
  • Shipping TypeDomestic
Big Post
JaneBig PostSend a private message

Hi Nick, thanks for your positive feedback! Regards, David.

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Questions & Answers

Tina
Tinaasked

Can anyone help me with
Big Post Job Number: BP1197439
Carrier Connote: BSX166751. I’m waiting delivery of 20metres of timber from Timber & Rose Melbourne, parcel length 3100mm to a Sydney suburb. Original ETA 1 April 2022. Still hasn’t arrived - now 9 April. Called BigPost twice told the first time that it was in depot in Sydney, that it was 3100 parcel so needs a special vehicle and may need vehicle with crane!! Really? BigPost doesn’t have on hand a suitable vehicle for a parcel of timber boards 3100mm long?? Window of opportunity to have job done by current contractor closing fast.

No answers
Tina
Tinaasked

Can anyone help me with
Big Post Job Number: BP1197439
Carrier Connote: BSX166751. I’m waiting delivery of 20metres of timber from Timber & Rose Melbourne, parcel length 3100mm to a Sydney suburb. Original ETA 1 April 2022. Still hasn’t arrived - now 9 April. Called BigPost twice told the first time that it was in depot in Sydney, that it was 3100 parcel so needs a special vehicle and may need vehicle with crane!! Really? BigPost doesn’t have on hand a suitable vehicle for a parcel of timber boards 3100mm long?? Window of opportunity to have job done by current contractor closing fast.

2 answers
Big Post
JaneBig PostSend a private message
Tina
Tina

Arrived in excellent condition. Thank you

Jim C
Jim Casked

I am waiting for a$3300.00 jukebox coming from melbourne, to benalla bigpost depot. help. no one here including benalla post office has heard of bigpost benalla, they informed me that this was a scam???, can some one help the job number is BP996119.

4 answers
Ecorides A.
Ecorides A.

Big post don’t have depots, they use third party carrier services like, StarTrack, TNT etc.

Jim C
Jim C

Thanks for the info, I will start ringing around

Big Post
JaneBig PostSend a private message
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Extra Information

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Ameer

Excellent app

by Ameer on 18 Aug 2022
Excellent app, and excellent service. I as a business owner, use their portal with our website platform, and it works perfect and seamless. Nice work ... Read full review

LMG

Very quick delivery

by LMG on 18 Aug 2022
My purchase arrived within a few days, much quicker than I expected. The parcel was dropped off as per my delivery instructions. Thank you.... Read full review

Therese G.

Delivered much quicker than expected

by Therese G. on 18 Aug 2022
Aussie Gardener (whom I purchased from) had advised that, do to staff shortages, delivery may be delayed. However it came ahead of the expected time, ... Read full review

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