Big Post

3 texts to say come and collect. Not at depot. Total drive time 3 by 2 hour return trips. Then told could collect from toll direct. Drive time 3 hours. Drove to toll only to be told can not be realeased to third party. Time on hold on phone 4 hours. Should have driven to Melbourne to pick it up myself. Still haven’t received goods at time of writing. The company tells you anything to hang up. When I said I will stay on the line until they ring toll and run a tracking search was told not possible. Stay away from this company that uses the cheapest possible contractors as if anything goes wrong you will not get a straight answer.

Package is 3 days late and counting ! Tracking service is never updated , and staff don’t want to help when I call I am just told to check the tracking advice that had never been updated since the job was booked

I purchased a piece of furniture that required a skid 3 weeks ago to be delivered to the nearest depot within 5 working days. $150 with $12 insurance for a 270Km drive seemed great. Until my piece of furniture was lost in transit.
Big Post have used every excuse under the sun to blame my supplier (not their fault) blame the sub contractor TOLL IPEC and take no responsibility.

I’ve asked for remuneration based upon the Freight Warranty purchased. Answer NO.
I’ve asked to have that item returned to the store (if they ever find it) so I can pick...

Kelly was incredibly helpful with sorting out a an incorrect charge on my account. Took the time, called me and the company we were dealing with to resolve the issue.

After initially a delay in parcel pickup in Melbourne, after a phone discussion with Bigpost the delivery arrived in good time. I can understand that sometimes delivery pickups don't go as per scheduled, but good to know that when Bigpost are notified that they take quick action to rectify. yes Bigpost do actually care.

I have recently had a very bad experience with this freight forward company.

A parcel being tracked by this company was never received, however they absolve themselves of all responsibility for the loss of my parcel.

The parcel in question have a value greater than $300.

There response to my questioning of it's whereabouts was that it was delivered and probably stolen. Clearly not the response of a reputable company.

The driver was sent from the courier company to investigate. I questioned him about where the parcel was left. He indicated t...

They sent an email before delivery with hyperlink to track delivery which is really good BUT our experience with the staff is really disappointing. The online tracking estimated that the package will be delivered on Saturday, therefore I immediately emailed them that no one will be at home the next day (Saturday) to receive the post. Before there was an official reply, they delivered it one day early, left a card, informing us to pick up from their depot and will charge for redelivery!!! We have to complain to the seller to get the matter resolved. What a disappointment. We wont even shop with the seller now.