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Big Post
- Verified
Very helpful staff
Kelly was incredibly helpful with sorting out a an incorrect charge on my account. Took the time, called me and the company we were dealing with to resolve the issue.
- 5 reviews
- 5 likes
- Verified
Happy with the outcome
After initially a delay in parcel pickup in Melbourne, after a phone discussion with Bigpost the delivery arrived in good time. I can understand that sometimes delivery pickups don't go as per scheduled, but good to know that when Bigpost are notified that they take quick action to rectify. yes Bigpost do actually care.
HI Dave, I'm sorry to see your item wasn't collected when it was first booked. I have looked into the job and can see we weren't notified to re-book the pick up when it was missed, I can see you have ...
Read morenow contacted us to rebook for today, I will give you a call to talk through what has happened. Best Regards Jane
Thanks Jane all is now good :)
- Verified
Outstanding service
Hi recently signed up with Big Post.
Kellyann was amazing, polite to deal with and was so clear and professional with handling my requirements..
My first delivery arrived promptly as expected. Very happy with the services Big Post have offered..
High recommended very satisfied customer..
Jason. B
M&D Flooring
Hi Jason,
Kellyann will be thrilled to hear you are very happy with our service, thanks for taking the time to write a review!
Best Regards
Jane
- Verified
Fantastic service! Highly recommend
I had a delivery which needed to be re-directed at the last minute and their Australian based customer support staff member (Bailey) was incredibly courteous and helpful! He kept in contact with me with updates and successfully re-directed the delivery. Incredibly happy with them. I have attempted a similar thing with a larger delivery company and they just gave me a reference number for my call but didn't do anything.
Thanks so much Maddie, you made Bailey's day! We look forward to continuing to assist you. Regards, David
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Questions & Answers
Can anyone help me with
Big Post Job Number: BP1197439
Carrier Connote: BSX166751. I’m waiting delivery of 20metres of timber from Timber & Rose Melbourne, parcel length 3100mm to a Sydney suburb. Original ETA 1 April 2022. Still hasn’t arrived - now 9 April. Called BigPost twice told the first time that it was in depot in Sydney, that it was 3100 parcel so needs a special vehicle and may need vehicle with crane!! Really? BigPost doesn’t have on hand a suitable vehicle for a parcel of timber boards 3100mm long?? Window of opportunity to have job done by current contractor closing fast.
Can anyone help me with
Big Post Job Number: BP1197439
Carrier Connote: BSX166751. I’m waiting delivery of 20metres of timber from Timber & Rose Melbourne, parcel length 3100mm to a Sydney suburb. Original ETA 1 April 2022. Still hasn’t arrived - now 9 April. Called BigPost twice told the first time that it was in depot in Sydney, that it was 3100 parcel so needs a special vehicle and may need vehicle with crane!! Really? BigPost doesn’t have on hand a suitable vehicle for a parcel of timber boards 3100mm long?? Window of opportunity to have job done by current contractor closing fast.
Hi Tina,
Deliveries to residential addresses where there are no unloading facilities will require certain types of trucks, This requirement and the fact that many carriers are experiencing driver shor...
Arrived in excellent condition. Thank you
I am waiting for a$3300.00 jukebox coming from melbourne, to benalla bigpost depot. help. no one here including benalla post office has heard of bigpost benalla, they informed me that this was a scam???, can some one help the job number is BP996119.
Big post don’t have depots, they use third party carrier services like, StarTrack, TNT etc.
Thanks for the info, I will start ringing around
Hi Jim,
Big Post has a network of depot partners that our customers can have freight delivered to, for receivers to collect from. Your freight will be delivered to our depot partner in Benalla. The f...
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Sendle all the way
Very caring company! 5 stars all the way :)
Every online store still using A8spost should hang their head in shame. Sendle, how deliveries should be.
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Thank you Cole for taking the time to post a review, Kelly will be thrilled to hear your feedback!
Best Regards
Jane