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Big Post
4.3 from 196 reviews · View Statistics
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Reviews

4.8
4 reviews
5
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Cole
ColeGreater Melbourne (Outer), VIC
  • Verified

Very helpful staff

published

Kelly was incredibly helpful with sorting out a an incorrect charge on my account. Took the time, called me and the company we were dealing with to resolve the issue.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Collected
Shipping TypeDomestic
Big Post
JaneBig PostSend a private message

Thank you Cole for taking the time to post a review, Kelly will be thrilled to hear your feedback!

Best Regards
Jane

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Dave
DaveSouth East Queensland, QLD
  • 5 reviews
  • 5 likes
  • Verified

Happy with the outcome

published

After initially a delay in parcel pickup in Melbourne, after a phone discussion with Bigpost the delivery arrived in good time. I can understand that sometimes delivery pickups don't go as per scheduled, but good to know that when Bigpost are notified that they take quick action to rectify. yes Bigpost do actually care.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Collected
Shipping TypeDomestic
Big Post
JaneBig PostSend a private message
Dave
Dave

Thanks Jane all is now good :)

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  • Verified

Outstanding service

published

Hi recently signed up with Big Post.
Kellyann was amazing, polite to deal with and was so clear and professional with handling my requirements..
My first delivery arrived promptly as expected. Very happy with the services Big Post have offered..
High recommended very satisfied customer..
Jason. B
M&D Flooring

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig PostSend a private message

Hi Jason,
Kellyann will be thrilled to hear you are very happy with our service, thanks for taking the time to write a review!
Best Regards
Jane

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  • Verified

Fantastic service! Highly recommend

published

I had a delivery which needed to be re-directed at the last minute and their Australian based customer support staff member (Bailey) was incredibly courteous and helpful! He kept in contact with me with updates and successfully re-directed the delivery. Incredibly happy with them. I have attempted a similar thing with a larger delivery company and they just gave me a reference number for my call but didn't do anything.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig PostSend a private message

Thanks so much Maddie, you made Bailey's day! We look forward to continuing to assist you. Regards, David

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Questions & Answers

Tina
Tinaasked

Can anyone help me with
Big Post Job Number: BP1197439
Carrier Connote: BSX166751. I’m waiting delivery of 20metres of timber from Timber & Rose Melbourne, parcel length 3100mm to a Sydney suburb. Original ETA 1 April 2022. Still hasn’t arrived - now 9 April. Called BigPost twice told the first time that it was in depot in Sydney, that it was 3100 parcel so needs a special vehicle and may need vehicle with crane!! Really? BigPost doesn’t have on hand a suitable vehicle for a parcel of timber boards 3100mm long?? Window of opportunity to have job done by current contractor closing fast.

No answers
Tina
Tinaasked

Can anyone help me with
Big Post Job Number: BP1197439
Carrier Connote: BSX166751. I’m waiting delivery of 20metres of timber from Timber & Rose Melbourne, parcel length 3100mm to a Sydney suburb. Original ETA 1 April 2022. Still hasn’t arrived - now 9 April. Called BigPost twice told the first time that it was in depot in Sydney, that it was 3100 parcel so needs a special vehicle and may need vehicle with crane!! Really? BigPost doesn’t have on hand a suitable vehicle for a parcel of timber boards 3100mm long?? Window of opportunity to have job done by current contractor closing fast.

2 answers
Big Post
JaneBig PostSend a private message
Tina
Tina

Arrived in excellent condition. Thank you

Jim C
Jim Casked

I am waiting for a$3300.00 jukebox coming from melbourne, to benalla bigpost depot. help. no one here including benalla post office has heard of bigpost benalla, they informed me that this was a scam???, can some one help the job number is BP996119.

4 answers
Ecorides A.
Ecorides A.

Big post don’t have depots, they use third party carrier services like, StarTrack, TNT etc.

Jim C
Jim C

Thanks for the info, I will start ringing around

Big Post
JaneBig PostSend a private message
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