- Sign in
- Write a review
Big Post
Reviewer Photos & Videos
- Verified
Out standing service!
Highly recommend! Great service, Often the Big Post pricing is much cheaper than the price I can get from booking directly with their partner couriers. Very easy to compare pricing from different couriers. 337 deliveries only had three issues, Big Post team helped me all the way and made sure my customer received there order. Keep up the great work. Thank you :)
- Verified
Efficient and affordable
Excellent service at a reasonable price. Using Big Post gives my business a choice of carriers and Big Post's higher volume rates are passed on to my business. The booking process is quick and easy and I have always had good service with speedy pick up and delivery. The Big Post staff are very friendly.
Hi Simone,
thank you for your kind words, it's great to hear you are enjoying the service and Big Post is providing you options for your business!
Best Regards
Jane
- Verified
Such a good service!
Yes, we are the sender, our package was picked up on time. And the tracking information is very helpful. Importance is the service is very good! We are very happy!
Hi Ivy. Thank you for taking the time to provide your feedback, the Big Post team will be so happy to hear that you are happy with our service!
Best Regards
Jane
The reviewer stated that an incentive was offered for this review
- Verified
Worst ever
I will not recommend this company. Not professional at all. Claiming not pickup from private address, and want to cancel my job, while courier company turn up and collected the job 5 minutes after they called me. Yet, they use TNT. Claiming TNT doesn't not pick up from private address. I use Transdirect, and they are able to organize the pick up with TNT, how funny is that. Don't use Big Post!!!
We are so sorry to hear you have had a negative experience with Big Post. It sounds to me like there has been some miscommunication/misunderstanding on our behalf. If it is ok with you I would like t...
Read moreo contact you to talk about what has happened so we can understand what went wrong and make sure it doesn't happen again.Find out how Big Post compares to other Couriers
Know better, choose better.
- Verified
Great service, fast response & all round recommend
The website and online processing is very user friendly. I have been dealing with Archie form Big Post and he is fantastic. He has been really helpful and always responds within an hour of emailing him. I would not hesitate to recommend this company to anyone. All pick ups/deliveries have gone to plan so far, one was delivered 'short' only 2/3, emailed Archie, he followed up immediately and within 15 minutes it arrived. After dealing with another courier company and having a lot of frustrations, Big Post is a welcome relief.
Hi Maddison, thanks so much for your lovely review. Archie is really appreciate of your feedback and we look forward to assisting you again.
- 3 reviews
- 2 likes
- Verified
You can't trust the Quoting System or that they will actually complete the jobs
I started using the system to quote on some of my projects as I thought the online experience seemed good. So I used this for a few jobs for quoting but lucky that only 3 had actually gone through on my end so losses were minimised.
First Job;
- Quoted $770+gst for delivery of 7mx2.2mx.3m 1300kg to Paget depot from us in Carole Park.
- Job was booked in, and I on-charged that to customer which is our usual system.
- Driver shows up for pickup, Big post says they can't do 7m when Job was already booked. They said it would be an extra $3500!!....
Hi Marsh, I'm so sorry to read of your experience, thanks for your feedback, I'll give you a call on your mobile. Regards, David.
- Verified
Katie and Big Post - What a team!!!
We could not have been happier with these guys. Katie has been superb in the way she has help deliver high quality, cost-effective transport solutions to our business. She always seems be accessible and would often go out of her way to provide the best customer service experience and help us satisfy the highly demanding requirements of our clientele. No wonder Big post are the best in the business.
Wow, Stephano, this is fantastic to hear! Although Katie is one of the newer members of the team, she has already established herself as a knowledgeable and helpful source for all of our customers. Th...
Read moreanks a lot for letting us know your views - I can't wait to see Katie and the rest of the team kick more goals soon! Sam- Verified
Top notch courier service
We’ve only recently started using big post after experiencing the despicable services of many of the big carriers. These guys are the real deal. If like us, you value excellence, affordability and prompt delivery, then your only option is BIG POST. The wonderful, very friendly and highly professional Jess will look after you and give you the peace of mind that your consignments will reach their destinations safely and on time. They also possessed the most user-friendly website of all. Highly recommended!!!
September 18th 2019 Update: Simply th...
Read moree best, most efficient and cost-effective company in the transport business After enduring the likes of Century and Transdirect over the years, it is such a relief to finally have a trusted and reliable courier that offers the fastest delivery with the added bonus of having the best website ever for booking consignments. The truly exceptional Katie in particular seems to take so much pride and care in tailoring the best possible solution for our needs. Highly recommended!!Hi Guys, great to hear such wonderful feedback! We love to know that we are providing our customers with an exceptional experience and I know that Jess is always doing everything she can to make new c...
Read moreustomers feel very welcome. Great to know that you're navigating the website without dramas too. Always a plus! DavidThe reviewer stated that an incentive was offered for this review
Questions & Answers
Can anyone help me with
Big Post Job Number: BP1197439
Carrier Connote: BSX166751. I’m waiting delivery of 20metres of timber from Timber & Rose Melbourne, parcel length 3100mm to a Sydney suburb. Original ETA 1 April 2022. Still hasn’t arrived - now 9 April. Called BigPost twice told the first time that it was in depot in Sydney, that it was 3100 parcel so needs a special vehicle and may need vehicle with crane!! Really? BigPost doesn’t have on hand a suitable vehicle for a parcel of timber boards 3100mm long?? Window of opportunity to have job done by current contractor closing fast.
Can anyone help me with
Big Post Job Number: BP1197439
Carrier Connote: BSX166751. I’m waiting delivery of 20metres of timber from Timber & Rose Melbourne, parcel length 3100mm to a Sydney suburb. Original ETA 1 April 2022. Still hasn’t arrived - now 9 April. Called BigPost twice told the first time that it was in depot in Sydney, that it was 3100 parcel so needs a special vehicle and may need vehicle with crane!! Really? BigPost doesn’t have on hand a suitable vehicle for a parcel of timber boards 3100mm long?? Window of opportunity to have job done by current contractor closing fast.
Hi Tina,
Deliveries to residential addresses where there are no unloading facilities will require certain types of trucks, This requirement and the fact that many carriers are experiencing driver shor...
Arrived in excellent condition. Thank you
I am waiting for a$3300.00 jukebox coming from melbourne, to benalla bigpost depot. help. no one here including benalla post office has heard of bigpost benalla, they informed me that this was a scam???, can some one help the job number is BP996119.
Big post don’t have depots, they use third party carrier services like, StarTrack, TNT etc.
Thanks for the info, I will start ringing around
Hi Jim,
Big Post has a network of depot partners that our customers can have freight delivered to, for receivers to collect from. Your freight will be delivered to our depot partner in Benalla. The f...
Get an answer from our members and Big Post representatives
Details
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Thank you Sam for your wonderful review, we really appreciate it !
Kind Regards from the Big Post Team :)