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Will never do business with them again
Unprofessional company, after delivery extra charges are invoiced with no communication. Charges are discretionary by the couriers. Dimensions and weights supplied at the time of booking, after delivery then receive a bill for additional heavy weight charges. Spoke to accounts, confirm did not need to pay the additional invoice. Then receive a final demand notice with threats of lodging with a credit agency. Spoke to accounts again, told me to take it up with my customer and I was the one that booked the freight incorrectly as it was a residential address, even though the customer confirmed its a business address.
Excellent, service works really well for our business
Mathew from big Post signed me up and was very professional with the setup. Big post allows you the option to search different freight companies. price and delivery time is noted .
Made a huge difference to my business. Thank you Big Post.
I have been using Big Post for several months and they tick all the boxes I need for my business.
*Simple to use booking system.
* Competitive rates.
*Fast and friendly customer service.
*No added excessive charges for residential delivery of bulky items, a key factor in us switching over.
Easy prompt service
So far I have not had any problems using Big Post services when organising freight. I could not be happier with my rep Kellyan who is very quick and efficient.
Convenience in a few clicks
I have been using Big Post for the last couple of years and it has been a pleasant experience. I don't have to hold multiple freight accounts with monthly spending requirements anymore.
The accessibility of their online system makes for a very convenient and simple process when arranging freight. Our Freight is picked up promptly and delivered on time.
Everyone will always have differing opinions on their experience with a company, but I've had no faults in my dealings with Big Post and will continue to use them.
BigPost are sensational!!
I have always found bigpost to be very competitive with their rates and customer service is great as well. I would highly recommend them! I cannot wait to use them again!
Quick response time and very pleasant to deal with!
The team member that handled my query was wonderful to deal with! Very pleasant, well spoken, and quick to follow up on my query. You could hear her smile through the phone. I would gladly deal with them again!
Good Customer Service
Good customer service so far, with very competitive delivery costs :)
However, we have had some hiccups at the beginning of our booking through Big post when we were choosing Aeromax courier. The driver never showed up, and this is happening three times. Since then, we just keep using TNT via Big post. There is also no option on their online menu for the "Tech Sensitive Express" option for our pallet shipment, and unfortunately, their service team couldn't give us a solid reason why.
The reviewer stated that an incentive was offered for this review
Very convenient to use
I am a long time sender with BigPost and I have found them to be very easy to use and responsive with quotes and pick ups.
They send appropriate tracking information to my receivers.
Great customer service
Great range of couriers at good rates as well as always receive great customer service. I am overall very happy I started using Big Post and the shipping savings well outweigh the small account kepping fee.
Best Service for Couriers Australia Wide!
Our Outdoor Play Equipment and Toy business began using Big Post mid way through 2020 and could not recommend them more highly. From initial quotes to send Australia wide that were given to us minutes after being requested. Bookings were immediate before 1pm or the next day. Prices for Freight were ridiculously cheaper than who we had been using and suprisingly it was cheaper the more items that were sent. Their customer Service was top notch, especially all our dealings with Kelly-Ann and they even helped us ship a Waterslide from the Gold Coa...st to perth no dramas. Our last minute Christmas delivery requests were not a problem for Big Post were Australia post wouldn't guarantee anything. Thanks to all at Big Post that helped throughout the year and am looking forward to continuing our large package post with you!
Best Freight Company
Always picked up on time and sometimes even before time tracking is supplied and no trouble tracking
This company is very helpful and gives the best service and fair prices
I would recommend Big Post to any company looking for good rates fair prices and helpful customer service
Fantastic customer service and follow ups
* packages always arriving safely to the receiver .
* always kept up to date on shipping information
* packages picked up on time.
* Whenever i have a query always super quick to follow up on any information needed.
Amazing Freight Partner
Big post have provided us with great service through an easily accessible and knowledgable customer service team. Archie has handled our account and has made it so much easier for our business knowing that our products will be picked up on time handled with care and delivered when promised.
Fantastic Freight Partner
Big Post have an easy booking system and back it up with great customer support team who are easily reached over phone. They are super responsive and very focused on ensuring our goods are picked up and delivered when advised. As essentially a freight broker, we've found their rates are very competitive. Overall we'd highly recommend their services.
Questions & Answers
I am waiting for a$3300.00 jukebox coming from melbourne, to benalla bigpost depot. help. no one here including benalla post office has heard of bigpost benalla, they informed me that this was a scam???, can some one help the job number is BP996119.
Big post don’t have depots, they use third party carrier services like, StarTrack, TNT etc.
Thanks for the info, I will start ringing around
Big Post has a network of depot partners that our customers can have freight delivered to, for receivers to collect from. Your freight will be delivered to our depot partner in Benalla. The freight is currently in transit, unfortunately it has been affected by the current carrier service delays.
When the freight has been delivered to the depot you will receive an email advising you how you can collect. If you have not received that email by the end of this week please feel free to give us a call on 03 9544 5525 8.30am - 5pm Mon - Fri, or email email@example.com.
Big Post Customer Service
Are there any insurance included when you book with Big Post when an item goes missing?
thank you for your question. Big Post offers a product called Freight Warranty, which the customer can choose to add to their account.
Freight Warranty covers most freight types, although there are some exclusions such as breakable items eg. glass and ceramics, and items booked as authority to leave. If the customer has chosen to activate this on their account they can make a claim for both damaged and lost items. If you would like more information I would be happy to send you our Freight Warranty documents.
Big Post Customer Service
Hi users wher do ye get it? Is it available to all states?? Love to know and try,fed up with aust post every store i have been to is run by people who dont have a grip on english and cant explain the annomalies within Aust post.
dont use big post , it is horrible .use transdirect
Thanks for that
Good morning - Big Post have thousands of active customers who are very happy with our service. We would love the opportunity to talk to you about our service and whether it is the right fit for your business. Please let us know the best time to contact you and I can send you a direct message for your contact details. We look forward to talking with you soon! Best Regards, Jane.
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