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Finally, a freight provider platform that is exceptional!
Great to deal with, a wide range of companies to chose from. I have had no problems, invoicing is always correct. Happy Customer. TNT are my preferred option, they are prompt and professional.
The Best Courier Booking Company In Australia
The best courier booking company in AUS, we have used Big Post for several months, and the customer service they provide is perfect and their booking system is very user friendly. We send a high level of goods on a daily basis and have found Big Post to be the best, highly recommend.
Exceptional Customer Service - Thanks Adrian!
Adrian was fantastic at tracing down our item that was originally not scanned in by the courier. We were under extremely tight deadlines, and he was able to keep us updated every step of the way, and ensure our produce arrived out our doorstep in time - something I've yet to experience before when tracking parcels. Exceptional service! Thanks again!
Big Post approached our business recently to give them a go, like many other freight brokers, but there was something different with there approach, so I went the next step and checked them out.
We received cheaper freight rates through BP than we could get from our regular freight company and if by chance we had a problem with a shipment, the back up service is second to nun.
In our competitive industry, the freight component is an important factor and we have been able to pass on benefits to our customers.
The best service by far!!!
Everything you want from a company to whom you are trusting to send out customers orders. Fantastic customer service. Unbeatable rates! Easy to use online portal. Fast response rate. I highly recommend Big Post!!
Great service and communication
I've been using Bigpost for a couple of years now and I can certainly recommend them. They provide great service, communication and their online portal is easy to use and navigate.
Great service - Simone
Delayed delivery of consignment on Northline. Fantastic service from Simone, with keeping us in the loop and pushing for delivery on her end where possible. Quick replies and honest & open feedback! One of the easier and more positive experiences we have had with freight forwarders :)
Convenient & Reliable
We recently posted the incorrect part Job ID 341105 (which is currently on way back to us). Contacted Big Post and James kept us in the loop and was extremely helpful. Packages are always picked up on time, are traceable and you are able to speak to customer service, if there are any concerns. There are different options for delivery and parcels are actually delivered. We began using Big Post, because of the continuing unreliability and frustrating procedures dealing with Australia Post. A special mention to the TNT driver that does our area. I would highly recommend these guys to anyone that still values customer service.
Savings and Service - Absolutely Brilliant!!!
Being introduced to BigPost by one of our retailers, OMG, the money we have saved since switching over to them has been amazing. Eleni helped us out through all the early stages of getting set up on the portal, and her help, was perfect. We can not recommend BigPost enough, and look forward to them adding even more freight companies
Easy To Deal With!!!
The quoting and Booking system is very easy to use compared to any other interstate freight companies we have used. Alan was brilliant when we were first setting up an account and has continued to support us when needed.
Efficient online booking and competitive price
Big post is way better than the courier company I used to deal with.
Customer service is always nice and helpful.
And I'm impressed by the efficiency of their online booking system.
Stress free delivery!
All information has been accurate and we have been very happy with the service.
Deliveries were picked up on time, we are happy to recommend this service.
Our contact person has been very helpful and is available whenever we have any questions.
Price is better than other competitors, and service is pretty good :-)
We used to use other similar companies, but now all changed to Big Post now. At least from my end, their price is better than Transdirect and interparcel.
All the couriers we booked from BigPost come to pick up on time. One of the Sales Representative, Lincoln, helped us a lot and fast response as well.
Excellent service provider
Our company deals mainly with Eleni, she's always extremely helpful and we're very happy with the service provided. Packages are picked up on time and if we have any problems, queries, they're always handled expediently.
Excellent Customer Service
Can't fault the service of BigPost and very responsive to questions. Great Value and easy to read invoices showing itemised jobs. Website is extremely easy to use and pricing is excellent. Highly recommend using BigPost.
September 18th 2019 Update: Fantastic Customer Service
Always fantastic service, nothing is too big or small, love working with Bigpost and Katie for all my freight needs as I know if there is any issue they are only a phone call or email away. Thanks for all your help :)
Big post friendly staff extremely helpful and happy to assist
We recently started using big post as our freight provider our packages are delivered on time. They haven't misplaced one. Happy with the staff they are always chatty and helpful.
User friendly and great support
Great options for various transport companies.
The website is user friendly and can be used to obtain transport rates very quickly so that we are able to get back to our customers.
Rarely any issues and if there is, the support team always assist promptly.
Elenicent | All in one freight solution
A great company that allows us to have a single freight solution for our business. Eleni has been super accommodating and we are excited to continue to work with the Big Post Team.
Great service! Very user friendly website
Big post are always on top of their game! brilliant staff who go over and beyond for us :) We highly recommend using Bigpost for any company regardless of their size.
Saves me so much time and money
Easy to get a quote and so simple to book in jobs. I save so much time having access to multiple carriers in one place and at a great price. Great sms tracking facilities for our customers to keep up-to-date on there delivery.
Staff are very friendly and always return calls and emails quickly.
Great service and follow up
We have been dealing with Big Post for a couple of years now and from day one the customer service and follow up on pick ups and deliveries has been fantastic. Big Post provide a simple and fast way of booking pickups and deliveries better than most I've seen on the market.
Very happy with the service from all Bigpost employees and prices
Packages are collected by their carriers on time, delivered quickly with no hassles and are the best prices we have had access to so far. We have used the carriers they contract to collect items for years, however we were being charged nearly double for each pick up with other companies.
Customer service is outstanding. Always happy to help with our queries and go beyond what is expected. Glad we started using BigPost as it had made selling items through eCommerce easier, cheaper and hassle free. No more anxiety when I see the delivery price pop up.
No longer trading with Bigpost
I was approached by [Name Removed] from bigpost whilst using others at the time. They found me. I didn’t find them. I thought I would give bigpost a try. I’ve used bigpost for over 4 years. I will not be using bigpost anymore, not by choice but simply because they don’t want my business. It’s fine because it looks like the competitors win more of my business. I will carry on using Temando , transdirect, interparcel, e-go, smartsend just to name a few who have been great with us. E-go / Hunter also offers depot to depot.
On many occasions Freig...
Excellent service! Friendly, quick responses and very helpful
I had a shipment delivered through Big Post and was very pleased with the service, and wanted to share my experience. The woman I dealt with had such great customer service skills and appeared to be genuinely kind and helpful - this is so incredibly rare these days and I much appreciated the help with my issue.
Big Post handle a lot of our interstate freight. We have been using them for a couple of years now and being able to book freight online makes it easy.
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