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Big Post
4.3 from 159 reviews · View Statistics
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Reviews

4.8
100 reviews
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Tris Richardson
Tris RichardsonGreater Melbourne (Metropolitan), VIC
  • Verified

Good Customer Service

published

Good customer service so far, with very competitive delivery costs :)
However, we have had some hiccups at the beginning of our booking through Big post when we were choosing Aeromax courier. The driver never showed up, and this is happening three times. Since then, we just keep using TNT via Big post. There is also no option on their online menu for the "Tech Sensitive Express" option for our pallet shipment, and unfortunately, their service team couldn't give us a solid reason why.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig Post
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The reviewer stated that an incentive was offered for this review

  • Verified

Big Post helped a lot

published

We using BIG POST and Northline frequent- always a no fuzz and easy transaction. When we had lately trouble and Northline was unable to collect on booked pick up date, staff from Big Post followed up and chased down carrier to get the large freight picked up soonish after. Would use them again- good communication and the really care.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Big Post
JaneBig Post

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0.0
(1,234)
  • Verified

Easy to use Good customer service

published

The system has a bit of work, but service is good and prices are comparable.

Depending who is used for the freight, could take awhile for pick up, mainly Fastway. everyone else are good.

Big post them selves respond quick and seem to be on the ball.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig Post
Val S.
Val S.South East Queensland, QLD
  • Verified

Stress free delivery!

published

All information has been accurate and we have been very happy with the service.
Deliveries were picked up on time, we are happy to recommend this service.
Our contact person has been very helpful and is available whenever we have any questions.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Big Post
JaneBig Post

Hi Val, thanks so much for the review. We are always here to help, so make sure to get in touch even for the small questions you might have. Looking forward to the next successful delivery!

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Questions & Answers

Jim C
Jim Casked

I am waiting for a$3300.00 jukebox coming from melbourne, to benalla bigpost depot. help. no one here including benalla post office has heard of bigpost benalla, they informed me that this was a scam???, can some one help the job number is BP996119.

4 answers
Ecorides A.
Ecorides A.

Big post don’t have depots, they use third party carrier services like, StarTrack, TNT etc.

Jim C
Jim C

Thanks for the info, I will start ringing around

Big Post
JaneBig Post

Hi Jim,
Big Post has a network of depot partners that our customers can have freight delivered to, for receivers to collect from. Your freight will be delivered to our depot partner in Benalla. The freight is currently in transit, unfortunately it has been affected by the current carrier service delays.
When the freight has been delivered to the depot you will receive an email advising you how you can collect. If you have not received that email by the end of this week please feel free to give us a call on 03 9544 5525 8.30am - 5pm Mon - Fri, or email enquiries@bigpost.com.au.

Best Regards
Jane
Big Post Customer Service

Shane S
Shane Sasked

Are there any insurance included when you book with Big Post when an item goes missing?

1 answer
Big Post
JaneBig Post

Hi Shane,
thank you for your question. Big Post offers a product called Freight Warranty, which the customer can choose to add to their account.
Freight Warranty covers most freight types, although there are some exclusions such as breakable items eg. glass and ceramics, and items booked as authority to leave. If the customer has chosen to activate this on their account they can make a claim for both damaged and lost items. If you would like more information I would be happy to send you our Freight Warranty documents.
Best Regards
Jane
Big Post Customer Service

HEAD
HEADasked

Hi users wher do ye get it? Is it available to all states?? Love to know and try,fed up with aust post every store i have been to is run by people who dont have a grip on english and cant explain the annomalies within Aust post.

3 answers
Cherry D.
Cherry D.

dont use big post , it is horrible .use transdirect

HEAD
HEAD

Thanks for that

Big Post
JaneBig Post

Good morning - Big Post have thousands of active customers who are very happy with our service. We would love the opportunity to talk to you about our service and whether it is the right fit for your business. Please let us know the best time to contact you and I can send you a direct message for your contact details. We look forward to talking with you soon! Best Regards, Jane.

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