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Big Post

Big Post (page 4 of 5)

4.3 from 196 reviews · View Statistics
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120 reviews
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Carlie
CarlieMid North Coast, NSW
  • Verified

Excellent

published

Big Post has an easy to use online portal that we use to send goods all over the country, and if we have any queries or problems the staff are very helpful over the phone and quick to resolve - excellent service, very happy we signed up.

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Sam
SamGreater Melbourne (Outer), VIC
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Easy to deal with

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Our business has been working with BigPost for nearly 2 years and it's always been so easy to deal with them. Whether I have to email them or call them up for urgent queries, they are always prompt and helpful. 5 stars from me.

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JaneBig PostSend a private message

Hey Sam, great feedback. As a long-term customer it's awesome to know that the service is still meeting your expectations, and the staff are still happy to help out!
Looking forward to many more years to come.
Sam

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Nice service with competitive pricing.

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Jess is very nice and professional and always ready to help us out. Clear charge with gst and fuel included so makes it easy for sender to charge customers. Abundant depots throughout Australia for customers to collect goods with even more competitive price.

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Beverly
BeverlyGreater Melbourne (Inner), VIC
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Very helpful and efficient staff

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Very happy with all the staff at Big Post. I call them on a daily basis and they are always very friendly and helpful. They are also very efficient as they always come back to me promptly.

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JaneBig PostSend a private message

Hi Beverly, thanks very much for leaving a review. It's great that your issues are resolved quickly - we know it's one of the most important things when dealing with freight! Looking forward to more successful jobs in the near future.
Sam

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EXCELLENT HELP

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We had issues but were taken care of upfront by Lincoln. He has been very helpful from day one as most of the staff that i have dealt with. We have never had any issues with any staff.

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JaneBig PostSend a private message

Hi Guys. love the feedback. It's not surprising though - we consistently receive rave reviews for Lincoln and our customers definitely value him. I'm glad that we have been able to give you a positive experience so far, looking forward to more!
Sam

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Lincoln is the man

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The rates are good, but what makes Big Post different is that they have the best customer service I have ever had with a freight provider. No hassle, quick response, get's the job done. Especially when when you speak to Lincoln.

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JaneBig PostSend a private message

Hi Sam, this is awesome to hear. Lincoln has been with us for a while now and is consistently friendly, knowledgeable and helpful. I'll make sure he knows that you think so too!
Sam

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CHRIS
CHRISGreater Melbourne (Metropolitan), VIC
  • Verified

Excellent service, great to deal with

published

Katie & the crew are fun to deal with and are right on the ball. No fuss, no bother, any small issue is dealt with quickly. Only been with Big Post for 6 months but very glad to have made the move. Keep up the good work.

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JaneBig PostSend a private message

Hey Chris, thanks for the review. Katie is always a bright and bubbly member of the team and our customers love dealing with her! I'm glad your last 6 months has been positive - looking forward to the next 6 and beyond!
Sam

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Healthcraft
HealthcraftSouth East Queensland, QLD
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Five Words: Simplicity, Speed and Real Service

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So to keep this on point, BigPost have developed one of the easiest operational dashboards I have had the pleasure of using and then proceeded to back it up with excellent client support. My experience on a commercial level with this company has been exceptional. I would highly recommend them.

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JaneBig PostSend a private message

Hi Team, that's fantastic feedback and really good to hear. The dashboard is definitely something we pride ourselves on and it's fantastic to know it's working well for you. Keep those jobs coming!
Sam

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Reliable, honest service for our business

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Easy-to-use quoting system and prices are pretty competitive. Company was good to deal with, prompt responses, honest replies. We don't use them everyday, but definitely a good service to have!

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JaneBig PostSend a private message

Hi Alex, thanks for the awesome feedback! It's great that we can fill a gap for your business and that the staff are keeping you going. Thanks again.
Sam

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Karen J
Karen JSydney, NSW
  • 3 reviews
  • Verified

Impressed

published

Big Post delivered my order of plants from Verdant Dwellings to my sister-in-law so quick and professionally. Big Post sent me an email on Monday informing me they picked up the goods and made tracking so easy by just clicking the link. Tuesday, my order arrived to one happy birthday girl. Thank you, Big Post!

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Joe A.
Joe A.Sydney, NSW
  • 2 reviews
  • Verified

A very reliable easy to work with

published

Fast on time delivery, professional easy service, very accommodating with collection day and time, just old fashioned service and nice people to work with. Wish I could give 10 stars.

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JaneBig PostSend a private message

Hi Joe, thanks very much for the review. It's great that your delivery went off without a hitch! Hopefully we're able to provide more excellent service to you with some other freight in the future.
Sam

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  • Verified

Easy to use Good customer service

published

The system has a bit of work, but service is good and prices are comparable.

Depending who is used for the freight, could take awhile for pick up, mainly Fastway. everyone else are good.

Big post them selves respond quick and seem to be on the ball.

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Nicky Sargent
Nicky SargentSydney, NSW
  • Verified

Impeccable, proactive service!

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We're new to using Big Post and as a small business it's a complete winner! Just this week we faced a few inevitable issues that come with shipping multiple, large items and were so impressed with the way Simone proactively and smoothly ironed out the problem. Thank you super star Simone and Big Post! You've made the shipping component of our business SO much easier.

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Daniel H.
Daniel H.Greater Melbourne (Metropolitan), VIC
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Best freight provider I have worked used in Australia.

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Bigpost is simply great to deal with. Their level of customer support is second to none which seems to be a rarity with freight providers. Really professional and if there is an issue with your delivery you always have the peace of mind knowing that Eleni or someone from Bigpost will be able to assist quickly and professionally. I cannot speak highly enough of these guys and have recommended them to many other businesses.

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Dorothy
DorothyGreater Melbourne (Outer), VIC
  • Verified

Great Service

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Jess from Big Post is happy to assist with even the simplest inquiry. I am a new customer and find the online portal, simple and very user friendly. Thank you Jess for your help with set up and quick navigational information over the phone whilst browsing the portal. Great competitive rates online with their providers and quotes are easy to understand. Highly recommend Jess and the team at Big Post. Thanks Dorothy

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Gary
GaryGreater Melbourne (Outer), VIC
  • Verified

These guys are good

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Our company have been using Big Post for 2 months+ now and we have no complaints. Freight is collected promptly if booked via the guidelines. The online booking method is easy and straight forward. There have been a couple of minor hassles, and I stress minor, but they have been very quickly solved by the customer service team. The many options available to our customers enable us to send freight with confidence. With all the hard work needed to secure a sale, the last thing we need is to be let down by transport, which is the final component of the sale. Big Post takes the hassle out of this final component.

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Exceptional website

published

a user-friendly website that makes my day a heck of a lot easier. would recommend 10/10 times. simply book orders and the parcels are picked no fuss, quick and easy

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Finally, a freight provider platform that is exceptional!

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Great to deal with, a wide range of companies to chose from. I have had no problems, invoicing is always correct. Happy Customer. TNT are my preferred option, they are prompt and professional.

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  • Verified

The Best Courier Booking Company In Australia

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The best courier booking company in AUS, we have used Big Post for several months, and the customer service they provide is perfect and their booking system is very user friendly. We send a high level of goods on a daily basis and have found Big Post to be the best, highly recommend.

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JaneBig PostSend a private message

Wow, thanks Yvette. We really appreciate the feedback! Our customer service team are always happy to help you and it's great to hear that the booking platform is meeting your expectations too.
Thanks again, and chat soon.
Sam

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Exceptional Customer Service - Thanks Adrian!

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Adrian was fantastic at tracing down our item that was originally not scanned in by the courier. We were under extremely tight deadlines, and he was able to keep us updated every step of the way, and ensure our produce arrived out our doorstep in time - something I've yet to experience before when tracking parcels. Exceptional service! Thanks again!

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  • Verified

Top service

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Big Post approached our business recently to give them a go, like many other freight brokers, but there was something different with there approach, so I went the next step and checked them out.
We received cheaper freight rates through BP than we could get from our regular freight company and if by chance we had a problem with a shipment, the back up service is second to nun.
In our competitive industry, the freight component is an important factor and we have been able to pass on benefits to our customers.
Phil

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Celeste D
Celeste DGreater Melbourne (Outer), VIC
  • Verified

The best service by far!!!

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Everything you want from a company to whom you are trusting to send out customers orders. Fantastic customer service. Unbeatable rates! Easy to use online portal. Fast response rate. I highly recommend Big Post!!

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JaneBig PostSend a private message

Thanks for the awesome feedback Celeste. The trust of our customers is very important and it's great to know how happy you are with the service!
Sam

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Luke K
Luke KGreater Melbourne (Inner), VIC
  • Verified

Great service and communication

published

I've been using Bigpost for a couple of years now and I can certainly recommend them. They provide great service, communication and their online portal is easy to use and navigate.

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JaneBig PostSend a private message

Hi Luke, appreciate the feedback. As a long-term customer it's always important to know how you're feeling, and it's really good to know that the team (and the portal) continues to impress. Looking forward to the next delivery!
Sam

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  • Verified

Great service - Simone

published

Delayed delivery of consignment on Northline. Fantastic service from Simone, with keeping us in the loop and pushing for delivery on her end where possible. Quick replies and honest & open feedback! One of the easier and more positive experiences we have had with freight forwarders :)

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Scarlett
ScarlettDandenong
  • 5 reviews
  • 3 likes
  • Verified

Convenient & Reliable

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We recently posted the incorrect part Job ID 341105 (which is currently on way back to us). Contacted Big Post and James kept us in the loop and was extremely helpful. Packages are always picked up on time, are traceable and you are able to speak to customer service, if there are any concerns. There are different options for delivery and parcels are actually delivered. We began using Big Post, because of the continuing unreliability and frustrating procedures dealing with Australia Post. A special mention to the TNT driver that does our area. I would highly recommend these guys to anyone that still values customer service.

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