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Big Post

Big Post (page 3 of 4)

4.3 from 160 reviews · View Statistics
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Reviews

4.9
99 reviews
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  • Verified

The perfect option for large freight!

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I've been using Big post for the past 12 months to send my product all over Australia. I'm pleased to say that Big post and my account manager there Lincoln are now a valuable asset to my business!

Big Post
JaneBig Post

That's great to hear Jake! I've passed this feedback to Lincoln who is very appreciative. It's a pleasure doing business with you.
Regards, David

Roman V.
Roman V.Greater Melbourne (Metropolitan), VIC
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Very happy with Bigpost

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Have used BigPost now for over 1 year. Extremely happy with service and Price. Web site is very easy to book jobs, drivers always pickup on time and the email service is very prompt. Big thanks to Eleni who made initial signup a breeze and taking care of any issues might have had.

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Kaylene
KayleneSydney, NSW
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Excellent Service

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So happy with Big Post service and especially Lincoln for all of his help from the very beginning of opening a account. Lincoln has gone above and beyond and is a true asset to the team!!! Thanks Lincoln!

Big Post
JaneBig Post

Hi Kaylene, thanks so much for this! It's awesome to hear how Lincoln has helped from the very beginning. I know that he is always be happy to assist, and consistently goes above and beyond for new and existing customers.
Thanks again!
Sam

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Very Happy Customer With Happy Clients.

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Extremely happy so far with the team at BigPost their service has made things so much easier to quote and organised our freight on time. The team is co-operative and responsive and special thanks to Lincoln who has made it so easy to quickly come up to speed using their system and overcome any concerns, keep up the good work.

Big Post
JaneBig Post

Hi Clive,
Awesome feedback. I'm really happy that Lincoln and the rest of the team have been able to help with your queries and system learning. Make sure to let us know if you ever have problems with your jobs - we are always happy to help!
Sam

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  • Verified

Excellent service

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The customer support provided to new customers was amazing - Lincoln realised that I had not completed my booking on my first attempt booking a pickup, and very quickly contacted me and talked me through the final steps. His initiative and kind professionalism was much appreciated.

Big Post
JaneBig Post
Suppleyes
SuppleyesSouth East Queensland, QLD
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Good Service and Great pricing

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The team at Big Post are easy to work with and are prompt with the assistance. It's great to get multiple quotes from a variety of carriers so you can chose the carrier that specialises in the freight you're sending

Big Post
JaneBig Post
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Thanks BigPost (and Lincoln)

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Quoting and booking in jobs is super simple on the BigPost website. I have found carriers to be exceptionally difficult to contact and resolve issues with in the past.. BigPost solves this issue by acting as the middle man between the carriers and end consumer with excellent customer service. I'm getting the same if not better pricing than previously, but with way better service. Any time I have a question, issue or request I email Lincoln who contacts the carrier and sorts it out quickly and professionally. He even emails with follow ups and updates so that I know what's happening at all times. This makes all the difference!

Big Post
JaneBig Post
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Satisfied Customer

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I have been using Big Post in my business for five years and I cannot fault their service. From their user friendly online booking system and extremely cost effective transport options, to their friendly and responsive Customer Service Team, Big Post have all the bases covered.
I recently had a small issue with one of my pick ups and Savannah dealt with it swiftly and competently with absolute professionalism and no inconvenience to me whatsoever. Bravo Savannah!
I would highly recommend Big Post to anyone looking for hassle free interstate and local transport services.

Big Post
JaneBig Post

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Carlie
CarlieMid North Coast, NSW
  • Verified

Excellent

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Big Post has an easy to use online portal that we use to send goods all over the country, and if we have any queries or problems the staff are very helpful over the phone and quick to resolve - excellent service, very happy we signed up.

Big Post
JaneBig Post
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Sam
SamGreater Melbourne (Outer), VIC
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Easy to deal with

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Our business has been working with BigPost for nearly 2 years and it's always been so easy to deal with them. Whether I have to email them or call them up for urgent queries, they are always prompt and helpful. 5 stars from me.

Big Post
JaneBig Post

Hey Sam, great feedback. As a long-term customer it's awesome to know that the service is still meeting your expectations, and the staff are still happy to help out!
Looking forward to many more years to come.
Sam

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Nice service with competitive pricing.

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Jess is very nice and professional and always ready to help us out. Clear charge with gst and fuel included so makes it easy for sender to charge customers. Abundant depots throughout Australia for customers to collect goods with even more competitive price.

Big Post
JaneBig Post

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Stephano
StephanoGreater Melbourne (Metropolitan), VIC
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Katie and Big Post - What a team!!!

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We could not have been happier with these guys. Katie has been superb in the way she has help deliver high quality, cost-effective transport solutions to our business. She always seems be accessible and would often go out of her way to provide the best customer service experience and help us satisfy the highly demanding requirements of our clientele. No wonder Big post are the best in the business.

Big Post
JaneBig Post
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Beverly
BeverlyGreater Melbourne (Inner), VIC
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Very helpful and efficient staff

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Very happy with all the staff at Big Post. I call them on a daily basis and they are always very friendly and helpful. They are also very efficient as they always come back to me promptly.

Big Post
JaneBig Post

Hi Beverly, thanks very much for leaving a review. It's great that your issues are resolved quickly - we know it's one of the most important things when dealing with freight! Looking forward to more successful jobs in the near future.
Sam

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EXCELLENT HELP

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We had issues but were taken care of upfront by Lincoln. He has been very helpful from day one as most of the staff that i have dealt with. We have never had any issues with any staff.

Big Post
JaneBig Post

Hi Guys. love the feedback. It's not surprising though - we consistently receive rave reviews for Lincoln and our customers definitely value him. I'm glad that we have been able to give you a positive experience so far, looking forward to more!
Sam

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Lincoln is the man

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The rates are good, but what makes Big Post different is that they have the best customer service I have ever had with a freight provider. No hassle, quick response, get's the job done. Especially when when you speak to Lincoln.

Big Post
JaneBig Post

Hi Sam, this is awesome to hear. Lincoln has been with us for a while now and is consistently friendly, knowledgeable and helpful. I'll make sure he knows that you think so too!
Sam

CHRIS
CHRISGreater Melbourne (Metropolitan), VIC
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Excellent service, great to deal with

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Katie & the crew are fun to deal with and are right on the ball. No fuss, no bother, any small issue is dealt with quickly. Only been with Big Post for 6 months but very glad to have made the move. Keep up the good work.

Big Post
JaneBig Post

Hey Chris, thanks for the review. Katie is always a bright and bubbly member of the team and our customers love dealing with her! I'm glad your last 6 months has been positive - looking forward to the next 6 and beyond!
Sam

Healthcraft
HealthcraftSouth East Queensland, QLD
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Five Words: Simplicity, Speed and Real Service

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So to keep this on point, BigPost have developed one of the easiest operational dashboards I have had the pleasure of using and then proceeded to back it up with excellent client support. My experience on a commercial level with this company has been exceptional. I would highly recommend them.

Big Post
JaneBig Post

Hi Team, that's fantastic feedback and really good to hear. The dashboard is definitely something we pride ourselves on and it's fantastic to know it's working well for you. Keep those jobs coming!
Sam

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Reliable, honest service for our business

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Easy-to-use quoting system and prices are pretty competitive. Company was good to deal with, prompt responses, honest replies. We don't use them everyday, but definitely a good service to have!

Big Post
JaneBig Post

Hi Alex, thanks for the awesome feedback! It's great that we can fill a gap for your business and that the staff are keeping you going. Thanks again.
Sam

Karen J
Karen JSydney, NSW
  • 3 reviews
  • Verified

Impressed

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Big Post delivered my order of plants from Verdant Dwellings to my sister-in-law so quick and professionally. Big Post sent me an email on Monday informing me they picked up the goods and made tracking so easy by just clicking the link. Tuesday, my order arrived to one happy birthday girl. Thank you, Big Post!

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JaneBig Post
Joe A.
Joe A.Sydney, NSW
  • 2 reviews
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A very reliable easy to work with

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Fast on time delivery, professional easy service, very accommodating with collection day and time, just old fashioned service and nice people to work with. Wish I could give 10 stars.

Big Post
JaneBig Post

Hi Joe, thanks very much for the review. It's great that your delivery went off without a hitch! Hopefully we're able to provide more excellent service to you with some other freight in the future.
Sam

  • Verified

Easy to use Good customer service

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The system has a bit of work, but service is good and prices are comparable.

Depending who is used for the freight, could take awhile for pick up, mainly Fastway. everyone else are good.

Big post them selves respond quick and seem to be on the ball.

Big Post
JaneBig Post
Nicky Sargent
Nicky SargentSydney, NSW
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Impeccable, proactive service!

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We're new to using Big Post and as a small business it's a complete winner! Just this week we faced a few inevitable issues that come with shipping multiple, large items and were so impressed with the way Simone proactively and smoothly ironed out the problem. Thank you super star Simone and Big Post! You've made the shipping component of our business SO much easier.

Big Post
JaneBig Post
Daniel H.
Daniel H.Greater Melbourne (Metropolitan), VIC
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Best freight provider I have worked used in Australia.

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Bigpost is simply great to deal with. Their level of customer support is second to none which seems to be a rarity with freight providers. Really professional and if there is an issue with your delivery you always have the peace of mind knowing that Eleni or someone from Bigpost will be able to assist quickly and professionally. I cannot speak highly enough of these guys and have recommended them to many other businesses.

Big Post
JaneBig Post
Dorothy
DorothyGreater Melbourne (Outer), VIC
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Great Service

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Jess from Big Post is happy to assist with even the simplest inquiry. I am a new customer and find the online portal, simple and very user friendly. Thank you Jess for your help with set up and quick navigational information over the phone whilst browsing the portal. Great competitive rates online with their providers and quotes are easy to understand. Highly recommend Jess and the team at Big Post. Thanks Dorothy

Big Post
JaneBig Post
Gary
GaryGreater Melbourne (Outer), VIC
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These guys are good

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Our company have been using Big Post for 2 months+ now and we have no complaints. Freight is collected promptly if booked via the guidelines. The online booking method is easy and straight forward. There have been a couple of minor hassles, and I stress minor, but they have been very quickly solved by the customer service team. The many options available to our customers enable us to send freight with confidence. With all the hard work needed to secure a sale, the last thing we need is to be let down by transport, which is the final component of the sale. Big Post takes the hassle out of this final component.

Big Post
JaneBig Post
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