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Big Post

Big Post (page 4 of 4)

4.3 from 159 reviews · View Statistics
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Reviews

4.9
99 reviews
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Exceptional website

published

a user-friendly website that makes my day a heck of a lot easier. would recommend 10/10 times. simply book orders and the parcels are picked no fuss, quick and easy

Big Post
JaneBig Post
  • Verified

Finally, a freight provider platform that is exceptional!

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Great to deal with, a wide range of companies to chose from. I have had no problems, invoicing is always correct. Happy Customer. TNT are my preferred option, they are prompt and professional.

Big Post
JaneBig Post

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The Best Courier Booking Company In Australia

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The best courier booking company in AUS, we have used Big Post for several months, and the customer service they provide is perfect and their booking system is very user friendly. We send a high level of goods on a daily basis and have found Big Post to be the best, highly recommend.

Big Post
JaneBig Post

Wow, thanks Yvette. We really appreciate the feedback! Our customer service team are always happy to help you and it's great to hear that the booking platform is meeting your expectations too.
Thanks again, and chat soon.
Sam

  • Verified

Top service

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Big Post approached our business recently to give them a go, like many other freight brokers, but there was something different with there approach, so I went the next step and checked them out.
We received cheaper freight rates through BP than we could get from our regular freight company and if by chance we had a problem with a shipment, the back up service is second to nun.
In our competitive industry, the freight component is an important factor and we have been able to pass on benefits to our customers.
Phil

Big Post
JaneBig Post
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Celeste D
Celeste DGreater Melbourne (Outer), VIC
  • Verified

The best service by far!!!

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Everything you want from a company to whom you are trusting to send out customers orders. Fantastic customer service. Unbeatable rates! Easy to use online portal. Fast response rate. I highly recommend Big Post!!

Big Post
JaneBig Post

Thanks for the awesome feedback Celeste. The trust of our customers is very important and it's great to know how happy you are with the service!
Sam

Luke K
Luke KGreater Melbourne (Inner), VIC
  • Verified

Great service and communication

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I've been using Bigpost for a couple of years now and I can certainly recommend them. They provide great service, communication and their online portal is easy to use and navigate.

Big Post
JaneBig Post

Hi Luke, appreciate the feedback. As a long-term customer it's always important to know how you're feeling, and it's really good to know that the team (and the portal) continues to impress. Looking forward to the next delivery!
Sam

Scarlett
ScarlettDandenong
  • 5 reviews
  • 2 likes
  • Verified

Convenient & Reliable

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We recently posted the incorrect part Job ID 341105 (which is currently on way back to us). Contacted Big Post and James kept us in the loop and was extremely helpful. Packages are always picked up on time, are traceable and you are able to speak to customer service, if there are any concerns. There are different options for delivery and parcels are actually delivered. We began using Big Post, because of the continuing unreliability and frustrating procedures dealing with Australia Post. A special mention to the TNT driver that does our area. I would highly recommend these guys to anyone that still values customer service.

Big Post
JaneBig Post
  • Verified

Savings and Service - Absolutely Brilliant!!!

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Being introduced to BigPost by one of our retailers, OMG, the money we have saved since switching over to them has been amazing. Eleni helped us out through all the early stages of getting set up on the portal, and her help, was perfect. We can not recommend BigPost enough, and look forward to them adding even more freight companies

Big Post
JaneBig Post

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Crawf
CrawfMelbourne
  • 2 reviews
  • Verified

Easy To Deal With!!!

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The quoting and Booking system is very easy to use compared to any other interstate freight companies we have used. Alan was brilliant when we were first setting up an account and has continued to support us when needed.

Big Post
JaneBig Post

Hi Crawf, thanks for the great feedback! I'll pass your comments to Alan he'll really appreciate them.
Regards, David.

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  • Verified

Efficient online booking and competitive price

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Big post is way better than the courier company I used to deal with.
Customer service is always nice and helpful.
And I'm impressed by the efficiency of their online booking system.

Big Post
JaneBig Post
Val S.
Val S.South East Queensland, QLD
  • Verified

Stress free delivery!

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All information has been accurate and we have been very happy with the service.
Deliveries were picked up on time, we are happy to recommend this service.
Our contact person has been very helpful and is available whenever we have any questions.

Big Post
JaneBig Post

Hi Val, thanks so much for the review. We are always here to help, so make sure to get in touch even for the small questions you might have. Looking forward to the next successful delivery!

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NICK
NICKGreater Melbourne (Metropolitan), VIC
  • Verified

Price is better than other competitors, and service is pretty good :-)

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We used to use other similar companies, but now all changed to Big Post now. At least from my end, their price is better than Transdirect and interparcel.
All the couriers we booked from BigPost come to pick up on time. One of the Sales Representative, Lincoln, helped us a lot and fast response as well.

Big Post
JaneBig Post

Thanks for the review Nick. We love having you as a customer and Lincoln was especially pleased to know you appreciated his work. Looking forward to more jobs soon!
David

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  • Verified

Excellent service provider

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Our company deals mainly with Eleni, she's always extremely helpful and we're very happy with the service provided. Packages are picked up on time and if we have any problems, queries, they're always handled expediently.

Big Post
JaneBig Post

Hi Guys, what great feedback! Eleni is a fantastic member of the team and it's always nice to hear that our customers think so too. Make sure to stay in touch if any queries come up - we are always happy to help!
David

Michelle
MichelleSydney, NSW
  • Verified

Excellent Customer Service

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Can't fault the service of BigPost and very responsive to questions. Great Value and easy to read invoices showing itemised jobs. Website is extremely easy to use and pricing is excellent. Highly recommend using BigPost.

September 18th 2019 Update: Fantastic Customer Service

Always fantastic service, nothing is too big or small, love working with Bigpost and Katie for all my freight needs as I know if there is any issue they are only a phone call or email away. Thanks for all your help :)

Big Post
JaneBig Post

Great to hear from you Michelle. Our user-friendly platform is something we have worked hard on, and it's good to know it's working! I have passed on your feedback to the staff and they are looking forward to the next delivery!
David

Michelle
Michelle
Hannafords
HannafordsGreater Melbourne (Metropolitan), VIC
  • Verified

Top notch courier service

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Big Post
JaneBig Post
Sonia
SoniaSouth East Queensland, QLD
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Big post friendly staff extremely helpful and happy to assist

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We recently started using big post as our freight provider our packages are delivered on time. They haven't misplaced one. Happy with the staff they are always chatty and helpful.

Big Post
JaneBig Post

Hi Sonia, thanks for the kind words. We have loved working with you so far and I'm glad your deliveries have been smooth sailing. Our staff love chatting to customers and are always there to lend a helping hand if you need it.
David

Nathan F
Nathan FPerth, WA
  • 2 reviews
  • Verified

User friendly and great support

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Great options for various transport companies.
The website is user friendly and can be used to obtain transport rates very quickly so that we are able to get back to our customers.
Rarely any issues and if there is, the support team always assist promptly.

Big Post
JaneBig Post
Craig  APW
Craig APWGreater Melbourne (Metropolitan), VIC
  • Verified

Elenicent | All in one freight solution

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A great company that allows us to have a single freight solution for our business. Eleni has been super accommodating and we are excited to continue to work with the Big Post Team.

Big Post
JaneBig Post

Hi Craig. thanks for the review! Eleni has always been extremely helpful and is a great member of the team. We can't wait to continue working with you too!
David

Hussein Jaafar
Hussein JaafarSydney, NSW
  • Verified

Great service! Very user friendly website

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Big post are always on top of their game! brilliant staff who go over and beyond for us :) We highly recommend using Bigpost for any company regardless of their size.

Big Post
JaneBig Post

Hi Hussein, thanks so much for the kind words. Our staff are always willing to take the extra steps for our customers and it's great to hear that you think so too.
Thanks again,
David

Kate
KateGreater Melbourne (Metropolitan), VIC
  • Verified

Saves me so much time and money

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Easy to get a quote and so simple to book in jobs. I save so much time having access to multiple carriers in one place and at a great price. Great sms tracking facilities for our customers to keep up-to-date on there delivery.
Staff are very friendly and always return calls and emails quickly.

Big Post
JaneBig Post
Rob Cousens
Rob CousensGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • Verified

Great service and follow up

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We have been dealing with Big Post for a couple of years now and from day one the customer service and follow up on pick ups and deliveries has been fantastic. Big Post provide a simple and fast way of booking pickups and deliveries better than most I've seen on the market.

Big Post
JaneBig Post

Hi Rob, thanks very much for the review. It's always great to see long-term relationships with customers and I am sure that there will be many more successful deliveries for you and the team in the future!
David

Sally M.
Sally M.Sydney, NSW
  • Verified

Very happy with the service from all Bigpost employees and prices

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Packages are collected by their carriers on time, delivered quickly with no hassles and are the best prices we have had access to so far. We have used the carriers they contract to collect items for years, however we were being charged nearly double for each pick up with other companies.
Customer service is outstanding. Always happy to help with our queries and go beyond what is expected. Glad we started using BigPost as it had made selling items through eCommerce easier, cheaper and hassle free. No more anxiety when I see the delivery price pop up.

Big Post
JaneBig Post

Thanks so much for your review Sally. It's always great to hear not only that we are competitive on price, but that the staff are helping to take the hassle out of your shipping. Looking forward to working with you again soon! David

A.Jade
A.Jade
  • 5 reviews
  • 8 likes
  • Verified

Excellent service! Friendly, quick responses and very helpful

published

I had a shipment delivered through Big Post and was very pleased with the service, and wanted to share my experience. The woman I dealt with had such great customer service skills and appeared to be genuinely kind and helpful - this is so incredibly rare these days and I much appreciated the help with my issue.

Big Post
JaneBig Post

Thanks for your lovely review Ashley, you made Simone's day! Hopefully we can deliver to you again soon. Regards, David.

Ventrader
VentraderGreater Melbourne (Outer), VIC
  • 2 reviews

Freight

published

Big Post handle a lot of our interstate freight. We have been using them for a couple of years now and being able to book freight online makes it easy.

Sender or ReceiverSender
Big Post
JaneBig Post

Hi Nick, thanks for your positive feedback! Regards, David.

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