- Sign in
- Write a review
Big Post
Reviewer Photos & Videos
- Verified
Great delivery Service..... Aus Post, take notes!
Great delivery! I was treated like I actually meant something, full respect. The delivery was on time, the item was held for me until I could arrange collection. The fork lift driver was perfect, made an awkward delivery easy and helped me to safely secure the load safely and securely… thank you Dave Nolan
- Verified
If you value your customers, do not use Big Post.
If I could give zero stars I would. We bought a product from a supplier who utilised Big Post. The item was to be sent to a local depot for collection. The item was picked up and delivered to the depot within 48 hours. It was two weeks before Big Post notified us that the item was at the depot for collection. This was only after we chased it up. We emailed Big Post who did not apologise and just blamed the depot.
We will not buy from a supplier that uses them.
Hello Mark, I'm sorry to hear there was an issue with your delivery. Can you please provide the Big Post job number so I can take a look into what has happened?
Thank you
Jane
- Verified
First class customer care and great rates
Been dealing with Alan ever since we jumped on board with Big Post and have never looked back, always there to take care of our needs and quick to respond to resolve our issues. Highly recommended!
- Verified
Great customer service
Big Post offers great customer services and simple online job booking process. Products always delivered safely and on time.
The Sales Representative Jessica always response our emails and phone call quickly.
Recommend and would use again.
Find out how Big Post compares to other Couriers
Know better, choose better.
- Verified
big post depot shepparton exceptional service
Pallet wouldnt fit on my trailer. without asking big post depot shepparton unpacked and hand stacked goods onto my trailer, tied down goods and disposed of waste packaging. Highly recommend.
Hi Sally,
thank yo so much for the wonderful feedback! We have passed this on to the depot in Shepparton and thanked them for their fantastic service.
...
- 2 reviews
- Verified
Will never use again
Used several times thinking the enormous delays were just bad luck, but the absolute unwillingness to try and locate lost freight and naivety of BigPost in believing illogical statements from the transport providers they use when occasionally attempting a lackluster follow up on the customers behalf was unnaceptable.
Hi Paul, I am really sorry to hear about your experience. If you can provide me with the Big Post job I will like to look into what happened to cause the delays.
Thank you.
Jane
- Verified
Outstanding service
Hi recently signed up with Big Post.
Kellyann was amazing, polite to deal with and was so clear and professional with handling my requirements..
My first delivery arrived promptly as expected. Very happy with the services Big Post have offered..
High recommended very satisfied customer..
Jason. B
M&D Flooring
Hi Jason,
Kellyann will be thrilled to hear you are very happy with our service, thanks for taking the time to write a review!
Best Regards
Jane
- Verified
Exactly what I wanted. Works great
Needed a replacement motor for a belt sander. The specs and measurements were accurate and easily read. Works like a charm.
Delivery was good. Great company to do business with
Thanks John, great to hear you had a good experience with your delivery.
- Verified
Competitive Prices, Great Customer Service
I highly recommend Big Post. They have a range of different freight companies to choose from and the rates are very competitive. Their online booking & tracking system is easy to navigate & use. Customer service is outstanding. They are quick to respond and happy to help. I can rely on our sales rep Archie to always get back to me on any queries.
Thank you for your recommendation, Archie and the team will be thrilled to hear your feedback!
Best Regards
Jane
Find out how Big Post compares to other Couriers
Know better, choose better.
- Verified
Great Company
In the last 2 months I've had the privilege to become a Big Post Depot here in Shepparton.
I've been dealing with Stefan and Saffron and these guys are at the top of their class in what they do. I recommend any company to use Big Post for all of their parcel frieght requirements.
Hi Harry,
we are excited to have you on board as part of our depot network!
Thanks for your kind words, Stefan and Saffron will be so happy to hear your feedback....
- Verified
WONDERFUL SERVICE
We have been having problems with interstate freight until we started with Big Post. The website is easy to use and the best thing about it is that you know what your freight charge is going to be before you even book the freight. This makes costing our jobs so much easier and accurate. Apart from the accurate pricing the delivery lead times are pretty accurate too.
We are always happy to hear that our customers find our booking system easy to use - thanks so much for taking the time to post your review!
Best Regards,
Jane
- Verified
Seamless delivery
A quick shoutout to the Big Post booking platform - I ordered something online and was a little skeptical that the ETA was the next day (castle hill NSW > Melbourne Metro)- my order arrived by 4pm on the estimated date. I did not have to call to follow up my order as I was able to access up to date tracking. Kudos to the team at Big Post especially to those behind the scenes that maintain this easy to use platform.
Hi Corey, thanks so much for your feedback regarding our system. I'll pass your kind words over to the IT department, it will make their day.
Find out how Big Post compares to other Couriers
Know better, choose better.
- Verified
Fantastic service!
Very quick responses with quotes.
Always very friendly, efficient responses.
Extremely competitive prices, every time.
Very smooth transitions with freight from sender and receiver.
Now weve found this company, we wont be going anywhere else.
Thanks for your kind words Sandra, they mean a lot to the team here at Big Post! We look forward to assisting you again. Regards, David.
- Verified
Fantastic service! Highly recommend
I had a delivery which needed to be re-directed at the last minute and their Australian based customer support staff member (Bailey) was incredibly courteous and helpful! He kept in contact with me with updates and successfully re-directed the delivery. Incredibly happy with them. I have attempted a similar thing with a larger delivery company and they just gave me a reference number for my call but didn't do anything.
Thanks so much Maddie, you made Bailey's day! We look forward to continuing to assist you. Regards, David
- Verified
Satisfied Customer
I have been using Big Post in my business for five years and I cannot fault their service. From their user friendly online booking system and extremely cost effective transport options, to their friendly and responsive Customer Service Team, Big Post have all the bases covered.
I recently had a small issue with one of my pick ups and Savannah dealt with it swiftly and competently with absolute professionalism and no inconvenience to me whatsoever. Bravo Savannah!
I would highly recommend Big Post to anyone looking for hassle free interstate and local transport services.
Hi Karen, this is lovely to hear - thanks! Being a long-term customer it's very important to know that our service has continued over the years. Savannah is still relatively new to the team but alread...
Read morey our customers express how much they love dealing with her. I'll pass on the great feedback!Questions & Answers
Can anyone help me with
Big Post Job Number: BP1197439
Carrier Connote: BSX166751. I’m waiting delivery of 20metres of timber from Timber & Rose Melbourne, parcel length 3100mm to a Sydney suburb. Original ETA 1 April 2022. Still hasn’t arrived - now 9 April. Called BigPost twice told the first time that it was in depot in Sydney, that it was 3100 parcel so needs a special vehicle and may need vehicle with crane!! Really? BigPost doesn’t have on hand a suitable vehicle for a parcel of timber boards 3100mm long?? Window of opportunity to have job done by current contractor closing fast.
Can anyone help me with
Big Post Job Number: BP1197439
Carrier Connote: BSX166751. I’m waiting delivery of 20metres of timber from Timber & Rose Melbourne, parcel length 3100mm to a Sydney suburb. Original ETA 1 April 2022. Still hasn’t arrived - now 9 April. Called BigPost twice told the first time that it was in depot in Sydney, that it was 3100 parcel so needs a special vehicle and may need vehicle with crane!! Really? BigPost doesn’t have on hand a suitable vehicle for a parcel of timber boards 3100mm long?? Window of opportunity to have job done by current contractor closing fast.
Hi Tina,
Deliveries to residential addresses where there are no unloading facilities will require certain types of trucks, This requirement and the fact that many carriers are experiencing driver shor...
Arrived in excellent condition. Thank you
I am waiting for a$3300.00 jukebox coming from melbourne, to benalla bigpost depot. help. no one here including benalla post office has heard of bigpost benalla, they informed me that this was a scam???, can some one help the job number is BP996119.
Big post don’t have depots, they use third party carrier services like, StarTrack, TNT etc.
Thanks for the info, I will start ringing around
Hi Jim,
Big Post has a network of depot partners that our customers can have freight delivered to, for receivers to collect from. Your freight will be delivered to our depot partner in Benalla. The f...
Get an answer from our members and Big Post representatives
Details
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Dave, thank yo so much for taking the time to post your review - we really appreciate the feedback!
Best Regards
Jane