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big post depot shepparton exceptional service
Pallet wouldnt fit on my trailer. without asking big post depot shepparton unpacked and hand stacked goods onto my trailer, tied down goods and disposed of waste packaging. Highly recommend.
Will never use again
Used several times thinking the enormous delays were just bad luck, but the absolute unwillingness to try and locate lost freight and naivety of BigPost in believing illogical statements from the transport providers they use when occasionally attempting a lackluster follow up on the customers behalf was unnaceptable.
Exactly what I wanted. Works great
Needed a replacement motor for a belt sander. The specs and measurements were accurate and easily read. Works like a charm.
Delivery was good. Great company to do business with
Competitive Prices, Great Customer Service
I highly recommend Big Post. They have a range of different freight companies to choose from and the rates are very competitive. Their online booking & tracking system is easy to navigate & use. Customer service is outstanding. They are quick to respond and happy to help. I can rely on our sales rep Archie to always get back to me on any queries.
In the last 2 months I've had the privilege to become a Big Post Depot here in Shepparton.
I've been dealing with Stefan and Saffron and these guys are at the top of their class in what they do. I recommend any company to use Big Post for all of their parcel frieght requirements.
Disappointed with the delivery time but customer service was fantastic
The package supposed to arrive at Friday but TNT driver didn't call or text before delivery and did not knocked properly to hear even though I am just inside. Same driver came on Monday and I missed it again due to driver error. It was redelivered on Tuesday with a different driver and I had a text upon driver pickup of the product and a call when the driver came outside my apartment.
During this time I was in contact Bailey, a customer service representative, who always follow up my order with TNT. Although I am really disappointed with the d...elivery service, Bailey stood out and tried his best to help me. I had come to conclusion that the error for the delivery was due to lack of standard in delivering (i.e., a call when the delivery guy arrives or a standard that the package would be delivered on that day). A driver's mistake does not generalize everyone who is working hard in the company. I hope the problem I encountered wouldn't be experienced by others. Good job and thank you Bailey!
We have been having problems with interstate freight until we started with Big Post. The website is easy to use and the best thing about it is that you know what your freight charge is going to be before you even book the freight. This makes costing our jobs so much easier and accurate. Apart from the accurate pricing the delivery lead times are pretty accurate too.
A quick shoutout to the Big Post booking platform - I ordered something online and was a little skeptical that the ETA was the next day (castle hill NSW > Melbourne Metro)- my order arrived by 4pm on the estimated date. I did not have to call to follow up my order as I was able to access up to date tracking. Kudos to the team at Big Post especially to those behind the scenes that maintain this easy to use platform.
Very quick responses with quotes.
Always very friendly, efficient responses.
Extremely competitive prices, every time.
Very smooth transitions with freight from sender and receiver.
Now weve found this company, we wont be going anywhere else.
I have been using Big Post in my business for five years and I cannot fault their service. From their user friendly online booking system and extremely cost effective transport options, to their friendly and responsive Customer Service Team, Big Post have all the bases covered.
I recently had a small issue with one of my pick ups and Savannah dealt with it swiftly and competently with absolute professionalism and no inconvenience to me whatsoever. Bravo Savannah!
I would highly recommend Big Post to anyone looking for hassle free interstate and local transport services.
A very reliable easy to work with
Fast on time delivery, professional easy service, very accommodating with collection day and time, just old fashioned service and nice people to work with. Wish I could give 10 stars.
I was expecting delivery within 2days even tracking web page says. But nothing happened every time I call they said it is in transit (Frankston to hoppers I don't know how many days it takes ) .i requested call center people to give me contact details of the driver or someone so, I can pick it up. simple answer for Big post sorry we don't have details we just website.
Excellent service! Friendly, quick responses and very helpful
I had a shipment delivered through Big Post and was very pleased with the service, and wanted to share my experience. The woman I dealt with had such great customer service skills and appeared to be genuinely kind and helpful - this is so incredibly rare these days and I much appreciated the help with my issue.
Questions & Answers
I am waiting for a$3300.00 jukebox coming from melbourne, to benalla bigpost depot. help. no one here including benalla post office has heard of bigpost benalla, they informed me that this was a scam???, can some one help the job number is BP996119.
Big post don’t have depots, they use third party carrier services like, StarTrack, TNT etc.
Thanks for the info, I will start ringing around
Big Post has a network of depot partners that our customers can have freight delivered to, for receivers to collect from. Your freight will be delivered to our depot partner in Benalla. The freight is currently in transit, unfortunately it has been affected by the current carrier service delays.
When the freight has been delivered to the depot you will receive an email advising you how you can collect. If you have not received that email by the end of this week please feel free to give us a call on 03 9544 5525 8.30am - 5pm Mon - Fri, or email email@example.com.
Big Post Customer Service
Are there any insurance included when you book with Big Post when an item goes missing?
thank you for your question. Big Post offers a product called Freight Warranty, which the customer can choose to add to their account.
Freight Warranty covers most freight types, although there are some exclusions such as breakable items eg. glass and ceramics, and items booked as authority to leave. If the customer has chosen to activate this on their account they can make a claim for both damaged and lost items. If you would like more information I would be happy to send you our Freight Warranty documents.
Big Post Customer Service
Hi users wher do ye get it? Is it available to all states?? Love to know and try,fed up with aust post every store i have been to is run by people who dont have a grip on english and cant explain the annomalies within Aust post.
dont use big post , it is horrible .use transdirect
Thanks for that
Good morning - Big Post have thousands of active customers who are very happy with our service. We would love the opportunity to talk to you about our service and whether it is the right fit for your business. Please let us know the best time to contact you and I can send you a direct message for your contact details. We look forward to talking with you soon! Best Regards, Jane.
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