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Big Post
4.3 from 196 reviews · View Statistics
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Reviews

4.5
15 reviews
5
(13)
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  • Verified

Great delivery Service..... Aus Post, take notes!

published

Great delivery! I was treated like I actually meant something, full respect. The delivery was on time, the item was held for me until I could arrange collection. The fork lift driver was perfect, made an awkward delivery easy and helped me to safely secure the load safely and securely… thank you Dave Nolan

  • Thumbnail
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig PostSend a private message

Hi Dave, thank yo so much for taking the time to post your review - we really appreciate the feedback!
Best Regards
Jane

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Ian X
Ian XGreater Melbourne (Outer), VIC
  • Verified

First class customer care and great rates

published

Been dealing with Alan ever since we jumped on board with Big Post and have never looked back, always there to take care of our needs and quick to respond to resolve our issues. Highly recommended!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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William W
William WGreater Melbourne (Metropolitan), VIC
  • Verified

Great customer service

published

Big Post offers great customer services and simple online job booking process. Products always delivered safely and on time.
The Sales Representative Jessica always response our emails and phone call quickly.
Recommend and would use again.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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  • Verified

big post depot shepparton exceptional service

published

Pallet wouldnt fit on my trailer. without asking big post depot shepparton unpacked and hand stacked goods onto my trailer, tied down goods and disposed of waste packaging. Highly recommend.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig PostSend a private message
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  • Verified

Exactly what I wanted. Works great

published

Needed a replacement motor for a belt sander. The specs and measurements were accurate and easily read. Works like a charm.
Delivery was good. Great company to do business with

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig PostSend a private message

Thanks John, great to hear you had a good experience with your delivery.

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  • Verified

Competitive Prices, Great Customer Service

published

I highly recommend Big Post. They have a range of different freight companies to choose from and the rates are very competitive. Their online booking & tracking system is easy to navigate & use. Customer service is outstanding. They are quick to respond and happy to help. I can rely on our sales rep Archie to always get back to me on any queries.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig PostSend a private message

Thank you for your recommendation, Archie and the team will be thrilled to hear your feedback!

Best Regards
Jane

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  • Verified

Great Company

published

In the last 2 months I've had the privilege to become a Big Post Depot here in Shepparton.
I've been dealing with Stefan and Saffron and these guys are at the top of their class in what they do. I recommend any company to use Big Post for all of their parcel frieght requirements.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig PostSend a private message
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RuDex Australia
RuDex AustraliaSouth West, WA
  • Verified

WONDERFUL SERVICE

published

We have been having problems with interstate freight until we started with Big Post. The website is easy to use and the best thing about it is that you know what your freight charge is going to be before you even book the freight. This makes costing our jobs so much easier and accurate. Apart from the accurate pricing the delivery lead times are pretty accurate too.

  • Thumbnail
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig PostSend a private message

We are always happy to hear that our customers find our booking system easy to use - thanks so much for taking the time to post your review!
Best Regards,
Jane

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Corey C.
Corey C.Greater Melbourne (Outer), VIC
  • Verified

Seamless delivery

published

A quick shoutout to the Big Post booking platform - I ordered something online and was a little skeptical that the ETA was the next day (castle hill NSW > Melbourne Metro)- my order arrived by 4pm on the estimated date. I did not have to call to follow up my order as I was able to access up to date tracking. Kudos to the team at Big Post especially to those behind the scenes that maintain this easy to use platform.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig PostSend a private message

Hi Corey, thanks so much for your feedback regarding our system. I'll pass your kind words over to the IT department, it will make their day.

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SANDRA
SANDRASouth West, WA
  • Verified

Fantastic service!

published

Very quick responses with quotes.
Always very friendly, efficient responses.
Extremely competitive prices, every time.
Very smooth transitions with freight from sender and receiver.
Now weve found this company, we wont be going anywhere else.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig PostSend a private message

Thanks for your kind words Sandra, they mean a lot to the team here at Big Post! We look forward to assisting you again. Regards, David.

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  • Verified

Satisfied Customer

published

I have been using Big Post in my business for five years and I cannot fault their service. From their user friendly online booking system and extremely cost effective transport options, to their friendly and responsive Customer Service Team, Big Post have all the bases covered.
I recently had a small issue with one of my pick ups and Savannah dealt with it swiftly and competently with absolute professionalism and no inconvenience to me whatsoever. Bravo Savannah!
I would highly recommend Big Post to anyone looking for hassle free interstate and local transport services.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig PostSend a private message
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Joe A.
Joe A.Sydney, NSW
  • 2 reviews
  • Verified

A very reliable easy to work with

published

Fast on time delivery, professional easy service, very accommodating with collection day and time, just old fashioned service and nice people to work with. Wish I could give 10 stars.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig PostSend a private message

Hi Joe, thanks very much for the review. It's great that your delivery went off without a hitch! Hopefully we're able to provide more excellent service to you with some other freight in the future.
Sam

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A.Jade
A.Jade
  • 5 reviews
  • 8 likes
  • Verified

Excellent service! Friendly, quick responses and very helpful

published

I had a shipment delivered through Big Post and was very pleased with the service, and wanted to share my experience. The woman I dealt with had such great customer service skills and appeared to be genuinely kind and helpful - this is so incredibly rare these days and I much appreciated the help with my issue.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig PostSend a private message

Thanks for your lovely review Ashley, you made Simone's day! Hopefully we can deliver to you again soon. Regards, David.

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Questions & Answers

Tina
Tinaasked

Can anyone help me with
Big Post Job Number: BP1197439
Carrier Connote: BSX166751. I’m waiting delivery of 20metres of timber from Timber & Rose Melbourne, parcel length 3100mm to a Sydney suburb. Original ETA 1 April 2022. Still hasn’t arrived - now 9 April. Called BigPost twice told the first time that it was in depot in Sydney, that it was 3100 parcel so needs a special vehicle and may need vehicle with crane!! Really? BigPost doesn’t have on hand a suitable vehicle for a parcel of timber boards 3100mm long?? Window of opportunity to have job done by current contractor closing fast.

No answers
Tina
Tinaasked

Can anyone help me with
Big Post Job Number: BP1197439
Carrier Connote: BSX166751. I’m waiting delivery of 20metres of timber from Timber & Rose Melbourne, parcel length 3100mm to a Sydney suburb. Original ETA 1 April 2022. Still hasn’t arrived - now 9 April. Called BigPost twice told the first time that it was in depot in Sydney, that it was 3100 parcel so needs a special vehicle and may need vehicle with crane!! Really? BigPost doesn’t have on hand a suitable vehicle for a parcel of timber boards 3100mm long?? Window of opportunity to have job done by current contractor closing fast.

2 answers
Big Post
JaneBig PostSend a private message
Tina
Tina

Arrived in excellent condition. Thank you

Jim C
Jim Casked

I am waiting for a$3300.00 jukebox coming from melbourne, to benalla bigpost depot. help. no one here including benalla post office has heard of bigpost benalla, they informed me that this was a scam???, can some one help the job number is BP996119.

4 answers
Ecorides A.
Ecorides A.

Big post don’t have depots, they use third party carrier services like, StarTrack, TNT etc.

Jim C
Jim C

Thanks for the info, I will start ringing around

Big Post
JaneBig PostSend a private message
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