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Amazing service, parcels were collected on time and delivered on time but even more importantly Emilia does an outstanding job of managing our logistics, she goes above and beyond what is expected, checking in, ensuring all is well, excellent communication and courtesy! Could not be happier :)
We have been having problems with interstate freight until we started with Big Post. The website is easy to use and the best thing about it is that you know what your freight charge is going to be before you even book the freight. This makes costing our jobs so much easier and accurate. Apart from the accurate pricing the delivery lead times are pretty accurate too.
Competitive, Great Customer Service, Range of Transport Companies
Big Post offers the choice of major freight companies like TNT and Toll at very competitive prices. Their website is super easy to use and gives you all the information you need. Their customer service is outstanding, thanks Stefan!
Have gone way beyond the expected level of service.
After many years of dealing with incompetent freight companies whose communication and service is generally appalling it is a breath of fresh air to be dealing with the opposite, Big Post and Emilia keep it up.
The reviewer stated that an incentive was offered for this review
Great for Larger Items!
Freight has been an ongoing issue for us, as a lot of our products are large. BigPost has very competitive rates and we are extremely happy with the service! Recommended!
Fantastic service and value.
We run an online business and were approached by Archie from BigPost. Our shipping costs have since been cut by around 30%. I rarely give reviews (good or bad) but have been so impressed with the easy to use dashboard and (most importantly) the customer service. I could not recommend BigPost more. Great value and great service.
Fantastic to deal with!
I've used many freight companies over the years and after Kellyann called, i thought i would give them a go! She has gone over and above to assist us with our freight needs, much appreciated!
So glad we found bigpost!
Shipping rates are competitive, customer service is excellent and the plugin for integration of website is great.
We are a furniture supplier so large freight packages b2b and b2c.
Definitely recommend bigpost.
Easy to use online system, Great customer service, Kelly is the number one, quick response, fantastic!
Easy to use online system, Great customer service of BigPost, Kelly is the number one, quick response, fantastic!
the only unreliable carrier is Fastway for my area, driver no turns up after job booked in & no communication from the Fastway driver, but it's not Bigpost issue, actually Kelly helped to solve the problem.
Fastway is not reliable for certain area, due to the franchise business model.
Big Post is a fantastic platform for moving Freight. The online system for quoting & booking freight is so easy to use. Competitive rates are offered from a good selection of freight companies. We send freight all over Australia. All our pick-ups & deliveries run on time. Keep up the great work.
Couldn't recommend them more.
Got a call from Kellyann and thought why not give it a go?
Now, theyr all we use at Talinco Group.
They even called a customer and said they were calling from Talinco. How cool is that!!
Overall couldnt recommend them more. Theyr so friendly and helpful on the phone.
First thing is it very easy to use and can get the shipping rates in seconds.
Service is excellent, never miss any pickup.
Very happy customer.
I wish they provide APIs so that I can integrate to my website and my customer can see the shipping cost in the shopping cart
Excellent Service and Pricing
We highly recommend Big Post.
Super easy portal to book jobs, great customer service - especially when there is an issue.
Recently we sent the wrong product to the wrong customer, James from Big Post was incredible helping rectify the issue, really impressive. Only time I've need to speak to them in over 18 months of use, and because of our issue, not theirs or the carrier.
Pricing is better than our small business can get direct from the big carriers, and a much easier booking portal
No brainer... use them.
Jacqueline has, and continues to, go above and beyond to assist us. Competitive pricing, although the cheapest options arent available if you ship longer items.
Excellent start though and easy to deal with.
A quick shoutout to the Big Post booking platform - I ordered something online and was a little skeptical that the ETA was the next day (castle hill NSW > Melbourne Metro)- my order arrived by 4pm on the estimated date. I did not have to call to follow up my order as I was able to access up to date tracking. Kudos to the team at Big Post especially to those behind the scenes that maintain this easy to use platform.
Great customer service
Great customer experience. User friendly site. No issue cancelling jobs. Sales Rep Eleni was a pleasure to deal with and followed up on any enquirers I had. With having multiple carries to choose from on one site really saves time.
Very quick responses with quotes.
Always very friendly, efficient responses.
Extremely competitive prices, every time.
Very smooth transitions with freight from sender and receiver.
Now weve found this company, we wont be going anywhere else.
Customer Service Champions
Efficiency of pick up and drop off is clearly based around the 'can do' attitude of the Big Post customer service team who communicate effectively with freight companies to pick up and deliver within expected time frames. Great rates for interstate 'ugly' and oversize freight. Great going guys !
Kevin Ta is my case manager, He helps me , not only my deliveries completed, But he gets out of his way to double check if my parcel has been picked up and delivered. What company does that? Time, price and efficiency is very important. I give Bigpost the thumbs up. The other companies I have used in the past said "Yes truck is coming", It never showed up, on a Friday. That made us loose one of our customers because of poor of service.
Customer had to wait till Tuesday week to receive the item.
The perfect option for large freight!
I've been using Big post for the past 12 months to send my product all over Australia. I'm pleased to say that Big post and my account manager there Lincoln are now a valuable asset to my business!
Very happy with Bigpost
Have used BigPost now for over 1 year. Extremely happy with service and Price. Web site is very easy to book jobs, drivers always pickup on time and the email service is very prompt. Big thanks to Eleni who made initial signup a breeze and taking care of any issues might have had.
So happy with Big Post service and especially Lincoln for all of his help from the very beginning of opening a account. Lincoln has gone above and beyond and is a true asset to the team!!! Thanks Lincoln!
Very Happy Customer With Happy Clients.
Extremely happy so far with the team at BigPost their service has made things so much easier to quote and organised our freight on time. The team is co-operative and responsive and special thanks to Lincoln who has made it so easy to quickly come up to speed using their system and overcome any concerns, keep up the good work.
The customer support provided to new customers was amazing - Lincoln realised that I had not completed my booking on my first attempt booking a pickup, and very quickly contacted me and talked me through the final steps. His initiative and kind professionalism was much appreciated.
Good Service and Great pricing
The team at Big Post are easy to work with and are prompt with the assistance. It's great to get multiple quotes from a variety of carriers so you can chose the carrier that specialises in the freight you're sending
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