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Thanks BigPost (and Lincoln)
Quoting and booking in jobs is super simple on the BigPost website. I have found carriers to be exceptionally difficult to contact and resolve issues with in the past.. BigPost solves this issue by acting as the middle man between the carriers and end consumer with excellent customer service. I'm getting the same if not better pricing than previously, but with way better service. Any time I have a question, issue or request I email Lincoln who contacts the carrier and sorts it out quickly and professionally. He even emails with follow ups and updates so that I know what's happening at all times. This makes all the difference!
I have been using Big Post in my business for five years and I cannot fault their service. From their user friendly online booking system and extremely cost effective transport options, to their friendly and responsive Customer Service Team, Big Post have all the bases covered.
I recently had a small issue with one of my pick ups and Savannah dealt with it swiftly and competently with absolute professionalism and no inconvenience to me whatsoever. Bravo Savannah!
I would highly recommend Big Post to anyone looking for hassle free interstate and local transport services.
Big Post has an easy to use online portal that we use to send goods all over the country, and if we have any queries or problems the staff are very helpful over the phone and quick to resolve - excellent service, very happy we signed up.
Easy to deal with
Our business has been working with BigPost for nearly 2 years and it's always been so easy to deal with them. Whether I have to email them or call them up for urgent queries, they are always prompt and helpful. 5 stars from me.
Nice service with competitive pricing.
Jess is very nice and professional and always ready to help us out. Clear charge with gst and fuel included so makes it easy for sender to charge customers. Abundant depots throughout Australia for customers to collect goods with even more competitive price.
Very helpful and efficient staff
Very happy with all the staff at Big Post. I call them on a daily basis and they are always very friendly and helpful. They are also very efficient as they always come back to me promptly.
We had issues but were taken care of upfront by Lincoln. He has been very helpful from day one as most of the staff that i have dealt with. We have never had any issues with any staff.
Lincoln is the man
The rates are good, but what makes Big Post different is that they have the best customer service I have ever had with a freight provider. No hassle, quick response, get's the job done. Especially when when you speak to Lincoln.
Excellent service, great to deal with
Katie & the crew are fun to deal with and are right on the ball. No fuss, no bother, any small issue is dealt with quickly. Only been with Big Post for 6 months but very glad to have made the move. Keep up the good work.
Five Words: Simplicity, Speed and Real Service
So to keep this on point, BigPost have developed one of the easiest operational dashboards I have had the pleasure of using and then proceeded to back it up with excellent client support. My experience on a commercial level with this company has been exceptional. I would highly recommend them.
Reliable, honest service for our business
Easy-to-use quoting system and prices are pretty competitive. Company was good to deal with, prompt responses, honest replies. We don't use them everyday, but definitely a good service to have!
Big Post delivered my order of plants from Verdant Dwellings to my sister-in-law so quick and professionally. Big Post sent me an email on Monday informing me they picked up the goods and made tracking so easy by just clicking the link. Tuesday, my order arrived to one happy birthday girl. Thank you, Big Post!
A very reliable easy to work with
Fast on time delivery, professional easy service, very accommodating with collection day and time, just old fashioned service and nice people to work with. Wish I could give 10 stars.
Easy to use Good customer service
The system has a bit of work, but service is good and prices are comparable.
Depending who is used for the freight, could take awhile for pick up, mainly Fastway. everyone else are good.
Big post them selves respond quick and seem to be on the ball.
Impeccable, proactive service!
We're new to using Big Post and as a small business it's a complete winner! Just this week we faced a few inevitable issues that come with shipping multiple, large items and were so impressed with the way Simone proactively and smoothly ironed out the problem. Thank you super star Simone and Big Post! You've made the shipping component of our business SO much easier.
Best freight provider I have worked used in Australia.
Bigpost is simply great to deal with. Their level of customer support is second to none which seems to be a rarity with freight providers. Really professional and if there is an issue with your delivery you always have the peace of mind knowing that Eleni or someone from Bigpost will be able to assist quickly and professionally. I cannot speak highly enough of these guys and have recommended them to many other businesses.
Jess from Big Post is happy to assist with even the simplest inquiry. I am a new customer and find the online portal, simple and very user friendly. Thank you Jess for your help with set up and quick navigational information over the phone whilst browsing the portal. Great competitive rates online with their providers and quotes are easy to understand. Highly recommend Jess and the team at Big Post. Thanks Dorothy
These guys are good
Our company have been using Big Post for 2 months+ now and we have no complaints. Freight is collected promptly if booked via the guidelines. The online booking method is easy and straight forward. There have been a couple of minor hassles, and I stress minor, but they have been very quickly solved by the customer service team. The many options available to our customers enable us to send freight with confidence. With all the hard work needed to secure a sale, the last thing we need is to be let down by transport, which is the final component of the sale. Big Post takes the hassle out of this final component.
a user-friendly website that makes my day a heck of a lot easier. would recommend 10/10 times. simply book orders and the parcels are picked no fuss, quick and easy
Finally, a freight provider platform that is exceptional!
Great to deal with, a wide range of companies to chose from. I have had no problems, invoicing is always correct. Happy Customer. TNT are my preferred option, they are prompt and professional.
The Best Courier Booking Company In Australia
The best courier booking company in AUS, we have used Big Post for several months, and the customer service they provide is perfect and their booking system is very user friendly. We send a high level of goods on a daily basis and have found Big Post to be the best, highly recommend.
Big Post approached our business recently to give them a go, like many other freight brokers, but there was something different with there approach, so I went the next step and checked them out.
We received cheaper freight rates through BP than we could get from our regular freight company and if by chance we had a problem with a shipment, the back up service is second to nun.
In our competitive industry, the freight component is an important factor and we have been able to pass on benefits to our customers.
The best service by far!!!
Everything you want from a company to whom you are trusting to send out customers orders. Fantastic customer service. Unbeatable rates! Easy to use online portal. Fast response rate. I highly recommend Big Post!!
Great service and communication
I've been using Bigpost for a couple of years now and I can certainly recommend them. They provide great service, communication and their online portal is easy to use and navigate.
Convenient & Reliable
We recently posted the incorrect part Job ID 341105 (which is currently on way back to us). Contacted Big Post and James kept us in the loop and was extremely helpful. Packages are always picked up on time, are traceable and you are able to speak to customer service, if there are any concerns. There are different options for delivery and parcels are actually delivered. We began using Big Post, because of the continuing unreliability and frustrating procedures dealing with Australia Post. A special mention to the TNT driver that does our area. I would highly recommend these guys to anyone that still values customer service.
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