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Big Post

Big Post (page 3 of 5)

4.3 from 178 reviews · View Statistics
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Martyn J.
Martyn J.
  • 2 reviews
  • Verified

Amazing Service

published

Jacqueline has, and continues to, go above and beyond to assist us. Competitive pricing, although the cheapest options arent available if you ship longer items.
Excellent start though and easy to deal with.

Thanks

Big Post
JaneBig Post

Thanks for your lovely feedback Martin! Jac was so happy to read your review and we all appreciate your kind words.

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Corey C.
Corey C.Greater Melbourne (Outer), VIC
  • Verified

Seamless delivery

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A quick shoutout to the Big Post booking platform - I ordered something online and was a little skeptical that the ETA was the next day (castle hill NSW > Melbourne Metro)- my order arrived by 4pm on the estimated date. I did not have to call to follow up my order as I was able to access up to date tracking. Kudos to the team at Big Post especially to those behind the scenes that maintain this easy to use platform.

Big Post
JaneBig Post

Hi Corey, thanks so much for your feedback regarding our system. I'll pass your kind words over to the IT department, it will make their day.

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Alan
AlanGreater Melbourne (Metropolitan), VIC
  • Verified

Great customer service

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Great customer experience. User friendly site. No issue cancelling jobs. Sales Rep Eleni was a pleasure to deal with and followed up on any enquirers I had. With having multiple carries to choose from on one site really saves time.

Big Post
JaneBig Post

Hi Alan, thanks for your great review it really means a lot to Eleni and the team here!

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SANDRA
SANDRASouth West, WA
  • Verified

Fantastic service!

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Very quick responses with quotes.
Always very friendly, efficient responses.
Extremely competitive prices, every time.
Very smooth transitions with freight from sender and receiver.
Now weve found this company, we wont be going anywhere else.

Big Post
JaneBig Post

Thanks for your kind words Sandra, they mean a lot to the team here at Big Post! We look forward to assisting you again. Regards, David.

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Durable Products Aust
Durable Products AustSouth East Queensland, QLD
  • Verified

Customer Service Champions

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Efficiency of pick up and drop off is clearly based around the 'can do' attitude of the Big Post customer service team who communicate effectively with freight companies to pick up and deliver within expected time frames. Great rates for interstate 'ugly' and oversize freight. Great going guys !

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Ben T.
Ben T.South East Queensland, QLD
  • Verified

Very efficient.

published

Kevin Ta is my case manager, He helps me , not only my deliveries completed, But he gets out of his way to double check if my parcel has been picked up and delivered. What company does that? Time, price and efficiency is very important. I give Bigpost the thumbs up. The other companies I have used in the past said "Yes truck is coming", It never showed up, on a Friday. That made us loose one of our customers because of poor of service.
Customer had to wait till Tuesday week to receive the item.

Big Post
JaneBig Post

Thanks for your wonderful feedback Ben. Kevin is really appreciate and says you're a great customer to work with! We look forward to continuing to provide you with our services.

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  • Verified

The perfect option for large freight!

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I've been using Big post for the past 12 months to send my product all over Australia. I'm pleased to say that Big post and my account manager there Lincoln are now a valuable asset to my business!

Big Post
JaneBig Post

That's great to hear Jake! I've passed this feedback to Lincoln who is very appreciative. It's a pleasure doing business with you.
Regards, David

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Roman V.
Roman V.Greater Melbourne (Metropolitan), VIC
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Very happy with Bigpost

published

Have used BigPost now for over 1 year. Extremely happy with service and Price. Web site is very easy to book jobs, drivers always pickup on time and the email service is very prompt. Big thanks to Eleni who made initial signup a breeze and taking care of any issues might have had.

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Kaylene
KayleneSydney, NSW
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Excellent Service

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So happy with Big Post service and especially Lincoln for all of his help from the very beginning of opening a account. Lincoln has gone above and beyond and is a true asset to the team!!! Thanks Lincoln!

Big Post
JaneBig Post

Hi Kaylene, thanks so much for this! It's awesome to hear how Lincoln has helped from the very beginning. I know that he is always be happy to assist, and consistently goes above and beyond for new and existing customers.
Thanks again!
Sam

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  • Verified

Very Happy Customer With Happy Clients.

published

Extremely happy so far with the team at BigPost their service has made things so much easier to quote and organised our freight on time. The team is co-operative and responsive and special thanks to Lincoln who has made it so easy to quickly come up to speed using their system and overcome any concerns, keep up the good work.

Big Post
JaneBig Post

Hi Clive,
Awesome feedback. I'm really happy that Lincoln and the rest of the team have been able to help with your queries and system learning. Make sure to let us know if you ever have problems with your jobs - we are always happy to help!
Sam

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  • Verified

Excellent service

published

The customer support provided to new customers was amazing - Lincoln realised that I had not completed my booking on my first attempt booking a pickup, and very quickly contacted me and talked me through the final steps. His initiative and kind professionalism was much appreciated.

Big Post
JaneBig Post
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Suppleyes
SuppleyesSouth East Queensland, QLD
  • Verified

Good Service and Great pricing

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The team at Big Post are easy to work with and are prompt with the assistance. It's great to get multiple quotes from a variety of carriers so you can chose the carrier that specialises in the freight you're sending

Big Post
JaneBig Post
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  • Verified

Thanks BigPost (and Lincoln)

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Quoting and booking in jobs is super simple on the BigPost website. I have found carriers to be exceptionally difficult to contact and resolve issues with in the past.. BigPost solves this issue by acting as the middle man between the carriers and end consumer with excellent customer service. I'm getting the same if not better pricing than previously, but with way better service. Any time I have a question, issue or request I email Lincoln who contacts the carrier and sorts it out quickly and professionally. He even emails with follow ups and updates so that I know what's happening at all times. This makes all the difference!

Big Post
JaneBig Post
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Satisfied Customer

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I have been using Big Post in my business for five years and I cannot fault their service. From their user friendly online booking system and extremely cost effective transport options, to their friendly and responsive Customer Service Team, Big Post have all the bases covered.
I recently had a small issue with one of my pick ups and Savannah dealt with it swiftly and competently with absolute professionalism and no inconvenience to me whatsoever. Bravo Savannah!
I would highly recommend Big Post to anyone looking for hassle free interstate and local transport services.

Big Post
JaneBig Post
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Carlie
CarlieMid North Coast, NSW
  • Verified

Excellent

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Big Post has an easy to use online portal that we use to send goods all over the country, and if we have any queries or problems the staff are very helpful over the phone and quick to resolve - excellent service, very happy we signed up.

Big Post
JaneBig Post
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Sam
SamGreater Melbourne (Outer), VIC
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Easy to deal with

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Our business has been working with BigPost for nearly 2 years and it's always been so easy to deal with them. Whether I have to email them or call them up for urgent queries, they are always prompt and helpful. 5 stars from me.

Big Post
JaneBig Post

Hey Sam, great feedback. As a long-term customer it's awesome to know that the service is still meeting your expectations, and the staff are still happy to help out!
Looking forward to many more years to come.
Sam

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  • Verified

Nice service with competitive pricing.

published

Jess is very nice and professional and always ready to help us out. Clear charge with gst and fuel included so makes it easy for sender to charge customers. Abundant depots throughout Australia for customers to collect goods with even more competitive price.

Big Post
JaneBig Post
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Beverly
BeverlyGreater Melbourne (Inner), VIC
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Very helpful and efficient staff

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Very happy with all the staff at Big Post. I call them on a daily basis and they are always very friendly and helpful. They are also very efficient as they always come back to me promptly.

Big Post
JaneBig Post

Hi Beverly, thanks very much for leaving a review. It's great that your issues are resolved quickly - we know it's one of the most important things when dealing with freight! Looking forward to more successful jobs in the near future.
Sam

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  • Verified

EXCELLENT HELP

published

We had issues but were taken care of upfront by Lincoln. He has been very helpful from day one as most of the staff that i have dealt with. We have never had any issues with any staff.

Big Post
JaneBig Post

Hi Guys. love the feedback. It's not surprising though - we consistently receive rave reviews for Lincoln and our customers definitely value him. I'm glad that we have been able to give you a positive experience so far, looking forward to more!
Sam

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  • Verified

Lincoln is the man

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The rates are good, but what makes Big Post different is that they have the best customer service I have ever had with a freight provider. No hassle, quick response, get's the job done. Especially when when you speak to Lincoln.

Big Post
JaneBig Post

Hi Sam, this is awesome to hear. Lincoln has been with us for a while now and is consistently friendly, knowledgeable and helpful. I'll make sure he knows that you think so too!
Sam

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CHRIS
CHRISGreater Melbourne (Metropolitan), VIC
  • Verified

Excellent service, great to deal with

published

Katie & the crew are fun to deal with and are right on the ball. No fuss, no bother, any small issue is dealt with quickly. Only been with Big Post for 6 months but very glad to have made the move. Keep up the good work.

Big Post
JaneBig Post

Hey Chris, thanks for the review. Katie is always a bright and bubbly member of the team and our customers love dealing with her! I'm glad your last 6 months has been positive - looking forward to the next 6 and beyond!
Sam

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Healthcraft
HealthcraftSouth East Queensland, QLD
  • Verified

Five Words: Simplicity, Speed and Real Service

published

So to keep this on point, BigPost have developed one of the easiest operational dashboards I have had the pleasure of using and then proceeded to back it up with excellent client support. My experience on a commercial level with this company has been exceptional. I would highly recommend them.

Big Post
JaneBig Post

Hi Team, that's fantastic feedback and really good to hear. The dashboard is definitely something we pride ourselves on and it's fantastic to know it's working well for you. Keep those jobs coming!
Sam

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  • Verified

Reliable, honest service for our business

published

Easy-to-use quoting system and prices are pretty competitive. Company was good to deal with, prompt responses, honest replies. We don't use them everyday, but definitely a good service to have!

Big Post
JaneBig Post

Hi Alex, thanks for the awesome feedback! It's great that we can fill a gap for your business and that the staff are keeping you going. Thanks again.
Sam

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Karen J
Karen JSydney, NSW
  • 3 reviews
  • Verified

Impressed

published

Big Post delivered my order of plants from Verdant Dwellings to my sister-in-law so quick and professionally. Big Post sent me an email on Monday informing me they picked up the goods and made tracking so easy by just clicking the link. Tuesday, my order arrived to one happy birthday girl. Thank you, Big Post!

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JaneBig Post
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Joe A.
Joe A.Sydney, NSW
  • 2 reviews
  • Verified

A very reliable easy to work with

published

Fast on time delivery, professional easy service, very accommodating with collection day and time, just old fashioned service and nice people to work with. Wish I could give 10 stars.

Big Post
JaneBig Post

Hi Joe, thanks very much for the review. It's great that your delivery went off without a hitch! Hopefully we're able to provide more excellent service to you with some other freight in the future.
Sam

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