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Jacqueline has, and continues to, go above and beyond to assist us. Competitive pricing, although the cheapest options arent available if you ship longer items.
Excellent start though and easy to deal with.
A quick shoutout to the Big Post booking platform - I ordered something online and was a little skeptical that the ETA was the next day (castle hill NSW > Melbourne Metro)- my order arrived by 4pm on the estimated date. I did not have to call to follow up my order as I was able to access up to date tracking. Kudos to the team at Big Post especially to those behind the scenes that maintain this easy to use platform.
Great customer service
Great customer experience. User friendly site. No issue cancelling jobs. Sales Rep Eleni was a pleasure to deal with and followed up on any enquirers I had. With having multiple carries to choose from on one site really saves time.
Very quick responses with quotes.
Always very friendly, efficient responses.
Extremely competitive prices, every time.
Very smooth transitions with freight from sender and receiver.
Now weve found this company, we wont be going anywhere else.
Customer Service Champions
Efficiency of pick up and drop off is clearly based around the 'can do' attitude of the Big Post customer service team who communicate effectively with freight companies to pick up and deliver within expected time frames. Great rates for interstate 'ugly' and oversize freight. Great going guys !
Kevin Ta is my case manager, He helps me , not only my deliveries completed, But he gets out of his way to double check if my parcel has been picked up and delivered. What company does that? Time, price and efficiency is very important. I give Bigpost the thumbs up. The other companies I have used in the past said "Yes truck is coming", It never showed up, on a Friday. That made us loose one of our customers because of poor of service.
Customer had to wait till Tuesday week to receive the item.
The perfect option for large freight!
I've been using Big post for the past 12 months to send my product all over Australia. I'm pleased to say that Big post and my account manager there Lincoln are now a valuable asset to my business!
Very happy with Bigpost
Have used BigPost now for over 1 year. Extremely happy with service and Price. Web site is very easy to book jobs, drivers always pickup on time and the email service is very prompt. Big thanks to Eleni who made initial signup a breeze and taking care of any issues might have had.
So happy with Big Post service and especially Lincoln for all of his help from the very beginning of opening a account. Lincoln has gone above and beyond and is a true asset to the team!!! Thanks Lincoln!
Very Happy Customer With Happy Clients.
Extremely happy so far with the team at BigPost their service has made things so much easier to quote and organised our freight on time. The team is co-operative and responsive and special thanks to Lincoln who has made it so easy to quickly come up to speed using their system and overcome any concerns, keep up the good work.
The customer support provided to new customers was amazing - Lincoln realised that I had not completed my booking on my first attempt booking a pickup, and very quickly contacted me and talked me through the final steps. His initiative and kind professionalism was much appreciated.
Good Service and Great pricing
The team at Big Post are easy to work with and are prompt with the assistance. It's great to get multiple quotes from a variety of carriers so you can chose the carrier that specialises in the freight you're sending
Thanks BigPost (and Lincoln)
Quoting and booking in jobs is super simple on the BigPost website. I have found carriers to be exceptionally difficult to contact and resolve issues with in the past.. BigPost solves this issue by acting as the middle man between the carriers and end consumer with excellent customer service. I'm getting the same if not better pricing than previously, but with way better service. Any time I have a question, issue or request I email Lincoln who contacts the carrier and sorts it out quickly and professionally. He even emails with follow ups and updates so that I know what's happening at all times. This makes all the difference!
I have been using Big Post in my business for five years and I cannot fault their service. From their user friendly online booking system and extremely cost effective transport options, to their friendly and responsive Customer Service Team, Big Post have all the bases covered.
I recently had a small issue with one of my pick ups and Savannah dealt with it swiftly and competently with absolute professionalism and no inconvenience to me whatsoever. Bravo Savannah!
I would highly recommend Big Post to anyone looking for hassle free interstate and local transport services.
Big Post has an easy to use online portal that we use to send goods all over the country, and if we have any queries or problems the staff are very helpful over the phone and quick to resolve - excellent service, very happy we signed up.
Easy to deal with
Our business has been working with BigPost for nearly 2 years and it's always been so easy to deal with them. Whether I have to email them or call them up for urgent queries, they are always prompt and helpful. 5 stars from me.
Nice service with competitive pricing.
Jess is very nice and professional and always ready to help us out. Clear charge with gst and fuel included so makes it easy for sender to charge customers. Abundant depots throughout Australia for customers to collect goods with even more competitive price.
Very helpful and efficient staff
Very happy with all the staff at Big Post. I call them on a daily basis and they are always very friendly and helpful. They are also very efficient as they always come back to me promptly.
We had issues but were taken care of upfront by Lincoln. He has been very helpful from day one as most of the staff that i have dealt with. We have never had any issues with any staff.
Lincoln is the man
The rates are good, but what makes Big Post different is that they have the best customer service I have ever had with a freight provider. No hassle, quick response, get's the job done. Especially when when you speak to Lincoln.
Excellent service, great to deal with
Katie & the crew are fun to deal with and are right on the ball. No fuss, no bother, any small issue is dealt with quickly. Only been with Big Post for 6 months but very glad to have made the move. Keep up the good work.
Five Words: Simplicity, Speed and Real Service
So to keep this on point, BigPost have developed one of the easiest operational dashboards I have had the pleasure of using and then proceeded to back it up with excellent client support. My experience on a commercial level with this company has been exceptional. I would highly recommend them.
Reliable, honest service for our business
Easy-to-use quoting system and prices are pretty competitive. Company was good to deal with, prompt responses, honest replies. We don't use them everyday, but definitely a good service to have!
Big Post delivered my order of plants from Verdant Dwellings to my sister-in-law so quick and professionally. Big Post sent me an email on Monday informing me they picked up the goods and made tracking so easy by just clicking the link. Tuesday, my order arrived to one happy birthday girl. Thank you, Big Post!
A very reliable easy to work with
Fast on time delivery, professional easy service, very accommodating with collection day and time, just old fashioned service and nice people to work with. Wish I could give 10 stars.
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