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Big Post

Big Post (page 4 of 5)

4.3 from 180 reviews · View Statistics
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  • Verified

Easy to use Good customer service

published

The system has a bit of work, but service is good and prices are comparable.

Depending who is used for the freight, could take awhile for pick up, mainly Fastway. everyone else are good.

Big post them selves respond quick and seem to be on the ball.

Big Post
JaneBig Post
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Nicky Sargent
Nicky SargentSydney, NSW
  • Verified

Impeccable, proactive service!

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We're new to using Big Post and as a small business it's a complete winner! Just this week we faced a few inevitable issues that come with shipping multiple, large items and were so impressed with the way Simone proactively and smoothly ironed out the problem. Thank you super star Simone and Big Post! You've made the shipping component of our business SO much easier.

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JaneBig Post
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Daniel H.
Daniel H.Greater Melbourne (Metropolitan), VIC
  • Verified

Best freight provider I have worked used in Australia.

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Bigpost is simply great to deal with. Their level of customer support is second to none which seems to be a rarity with freight providers. Really professional and if there is an issue with your delivery you always have the peace of mind knowing that Eleni or someone from Bigpost will be able to assist quickly and professionally. I cannot speak highly enough of these guys and have recommended them to many other businesses.

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Dorothy
DorothyGreater Melbourne (Outer), VIC
  • Verified

Great Service

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Jess from Big Post is happy to assist with even the simplest inquiry. I am a new customer and find the online portal, simple and very user friendly. Thank you Jess for your help with set up and quick navigational information over the phone whilst browsing the portal. Great competitive rates online with their providers and quotes are easy to understand. Highly recommend Jess and the team at Big Post. Thanks Dorothy

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JaneBig Post
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Gary
GaryGreater Melbourne (Outer), VIC
  • Verified

These guys are good

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Our company have been using Big Post for 2 months+ now and we have no complaints. Freight is collected promptly if booked via the guidelines. The online booking method is easy and straight forward. There have been a couple of minor hassles, and I stress minor, but they have been very quickly solved by the customer service team. The many options available to our customers enable us to send freight with confidence. With all the hard work needed to secure a sale, the last thing we need is to be let down by transport, which is the final component of the sale. Big Post takes the hassle out of this final component.

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JaneBig Post
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Exceptional website

published

a user-friendly website that makes my day a heck of a lot easier. would recommend 10/10 times. simply book orders and the parcels are picked no fuss, quick and easy

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JaneBig Post
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Finally, a freight provider platform that is exceptional!

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Great to deal with, a wide range of companies to chose from. I have had no problems, invoicing is always correct. Happy Customer. TNT are my preferred option, they are prompt and professional.

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JaneBig Post
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  • Verified

The Best Courier Booking Company In Australia

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The best courier booking company in AUS, we have used Big Post for several months, and the customer service they provide is perfect and their booking system is very user friendly. We send a high level of goods on a daily basis and have found Big Post to be the best, highly recommend.

Big Post
JaneBig Post

Wow, thanks Yvette. We really appreciate the feedback! Our customer service team are always happy to help you and it's great to hear that the booking platform is meeting your expectations too.
Thanks again, and chat soon.
Sam

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  • Verified

Top service

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Big Post approached our business recently to give them a go, like many other freight brokers, but there was something different with there approach, so I went the next step and checked them out.
We received cheaper freight rates through BP than we could get from our regular freight company and if by chance we had a problem with a shipment, the back up service is second to nun.
In our competitive industry, the freight component is an important factor and we have been able to pass on benefits to our customers.
Phil

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Celeste D
Celeste DGreater Melbourne (Outer), VIC
  • Verified

The best service by far!!!

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Everything you want from a company to whom you are trusting to send out customers orders. Fantastic customer service. Unbeatable rates! Easy to use online portal. Fast response rate. I highly recommend Big Post!!

Big Post
JaneBig Post

Thanks for the awesome feedback Celeste. The trust of our customers is very important and it's great to know how happy you are with the service!
Sam

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Luke K
Luke KGreater Melbourne (Inner), VIC
  • Verified

Great service and communication

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I've been using Bigpost for a couple of years now and I can certainly recommend them. They provide great service, communication and their online portal is easy to use and navigate.

Big Post
JaneBig Post

Hi Luke, appreciate the feedback. As a long-term customer it's always important to know how you're feeling, and it's really good to know that the team (and the portal) continues to impress. Looking forward to the next delivery!
Sam

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Scarlett
ScarlettDandenong
  • 5 reviews
  • 3 likes
  • Verified

Convenient & Reliable

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We recently posted the incorrect part Job ID 341105 (which is currently on way back to us). Contacted Big Post and James kept us in the loop and was extremely helpful. Packages are always picked up on time, are traceable and you are able to speak to customer service, if there are any concerns. There are different options for delivery and parcels are actually delivered. We began using Big Post, because of the continuing unreliability and frustrating procedures dealing with Australia Post. A special mention to the TNT driver that does our area. I would highly recommend these guys to anyone that still values customer service.

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  • Verified

Savings and Service - Absolutely Brilliant!!!

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Being introduced to BigPost by one of our retailers, OMG, the money we have saved since switching over to them has been amazing. Eleni helped us out through all the early stages of getting set up on the portal, and her help, was perfect. We can not recommend BigPost enough, and look forward to them adding even more freight companies

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JaneBig Post
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Crawf
CrawfMelbourne
  • 2 reviews
  • Verified

Easy To Deal With!!!

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The quoting and Booking system is very easy to use compared to any other interstate freight companies we have used. Alan was brilliant when we were first setting up an account and has continued to support us when needed.

Big Post
JaneBig Post

Hi Crawf, thanks for the great feedback! I'll pass your comments to Alan he'll really appreciate them.
Regards, David.

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  • Verified

Efficient online booking and competitive price

published

Big post is way better than the courier company I used to deal with.
Customer service is always nice and helpful.
And I'm impressed by the efficiency of their online booking system.

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JaneBig Post
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Val S.
Val S.South East Queensland, QLD
  • Verified

Stress free delivery!

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All information has been accurate and we have been very happy with the service.
Deliveries were picked up on time, we are happy to recommend this service.
Our contact person has been very helpful and is available whenever we have any questions.

Big Post
JaneBig Post

Hi Val, thanks so much for the review. We are always here to help, so make sure to get in touch even for the small questions you might have. Looking forward to the next successful delivery!

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NICK
NICKGreater Melbourne (Metropolitan), VIC
  • Verified

Price is better than other competitors, and service is pretty good :-)

published

We used to use other similar companies, but now all changed to Big Post now. At least from my end, their price is better than Transdirect and interparcel.
All the couriers we booked from BigPost come to pick up on time. One of the Sales Representative, Lincoln, helped us a lot and fast response as well.

Big Post
JaneBig Post

Thanks for the review Nick. We love having you as a customer and Lincoln was especially pleased to know you appreciated his work. Looking forward to more jobs soon!
David

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  • Verified

Excellent service provider

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Our company deals mainly with Eleni, she's always extremely helpful and we're very happy with the service provided. Packages are picked up on time and if we have any problems, queries, they're always handled expediently.

Big Post
JaneBig Post

Hi Guys, what great feedback! Eleni is a fantastic member of the team and it's always nice to hear that our customers think so too. Make sure to stay in touch if any queries come up - we are always happy to help!
David

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Michelle
MichelleSydney, NSW
  • Verified

Excellent Customer Service

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Can't fault the service of BigPost and very responsive to questions. Great Value and easy to read invoices showing itemised jobs. Website is extremely easy to use and pricing is excellent. Highly recommend using BigPost.

September 18th 2019 Update: Fantastic Customer Service

Always fantastic service, nothing is too big or small, love working with Bigpost and Katie for all my freight needs as I know if there is any issue they are only a phone call or email away. Thanks for all your help :)

Big Post
JaneBig Post

Great to hear from you Michelle. Our user-friendly platform is something we have worked hard on, and it's good to know it's working! I have passed on your feedback to the staff and they are looking forward to the next delivery!
David

Michelle
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Sonia
SoniaSouth East Queensland, QLD
  • Verified

Big post friendly staff extremely helpful and happy to assist

published

We recently started using big post as our freight provider our packages are delivered on time. They haven't misplaced one. Happy with the staff they are always chatty and helpful.

Big Post
JaneBig Post

Hi Sonia, thanks for the kind words. We have loved working with you so far and I'm glad your deliveries have been smooth sailing. Our staff love chatting to customers and are always there to lend a helping hand if you need it.
David

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Nathan F
Nathan FPerth, WA
  • 2 reviews
  • Verified

User friendly and great support

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Great options for various transport companies.
The website is user friendly and can be used to obtain transport rates very quickly so that we are able to get back to our customers.
Rarely any issues and if there is, the support team always assist promptly.

Big Post
JaneBig Post
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Craig  APW
Craig APWGreater Melbourne (Metropolitan), VIC
  • Verified

Elenicent | All in one freight solution

published

A great company that allows us to have a single freight solution for our business. Eleni has been super accommodating and we are excited to continue to work with the Big Post Team.

Big Post
JaneBig Post

Hi Craig. thanks for the review! Eleni has always been extremely helpful and is a great member of the team. We can't wait to continue working with you too!
David

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Hussein Jaafar
Hussein JaafarSydney, NSW
  • Verified

Great service! Very user friendly website

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Big post are always on top of their game! brilliant staff who go over and beyond for us :) We highly recommend using Bigpost for any company regardless of their size.

Big Post
JaneBig Post

Hi Hussein, thanks so much for the kind words. Our staff are always willing to take the extra steps for our customers and it's great to hear that you think so too.
Thanks again,
David

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Kate
KateGreater Melbourne (Metropolitan), VIC
  • Verified

Saves me so much time and money

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Easy to get a quote and so simple to book in jobs. I save so much time having access to multiple carriers in one place and at a great price. Great sms tracking facilities for our customers to keep up-to-date on there delivery.
Staff are very friendly and always return calls and emails quickly.

Big Post
JaneBig Post
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Rob Cousens
Rob CousensGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • Verified

Great service and follow up

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We have been dealing with Big Post for a couple of years now and from day one the customer service and follow up on pick ups and deliveries has been fantastic. Big Post provide a simple and fast way of booking pickups and deliveries better than most I've seen on the market.

Big Post
JaneBig Post

Hi Rob, thanks very much for the review. It's always great to see long-term relationships with customers and I am sure that there will be many more successful deliveries for you and the team in the future!
David

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