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Big Post

Big Post (page 2 of 4)

4.3 from 159 reviews · View Statistics
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Reviews

4.9
92 reviews
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Deniz K.
Deniz K.
  • 2 reviews
  • Verified

Amazing Service!

published

Amazing service, parcels were collected on time and delivered on time but even more importantly Emilia does an outstanding job of managing our logistics, she goes above and beyond what is expected, checking in, ensuring all is well, excellent communication and courtesy! Could not be happier :)

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig Post

Thank you Deniz K, Emilia will be thrilled to hear your are happy with Big Post and the service she has been providing!
Best Regards
Jane

RuDex Australia
RuDex AustraliaSouth West, WA
  • Verified

WONDERFUL SERVICE

published

We have been having problems with interstate freight until we started with Big Post. The website is easy to use and the best thing about it is that you know what your freight charge is going to be before you even book the freight. This makes costing our jobs so much easier and accurate. Apart from the accurate pricing the delivery lead times are pretty accurate too.

  • Thumbnail
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig Post

We are always happy to hear that our customers find our booking system easy to use - thanks so much for taking the time to post your review!
Best Regards,
Jane

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(1,234)
Lyn J.
Lyn J.South East Queensland, QLD
  • Verified

Competitive, Great Customer Service, Range of Transport Companies

published

Big Post offers the choice of major freight companies like TNT and Toll at very competitive prices. Their website is super easy to use and gives you all the information you need. Their customer service is outstanding, thanks Stefan!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig Post

Hi Lyn, great to hear you are finding our website easy to use! We are very proud of the customer service we provide, thank you for taking the time to post your review, Stefan will be so happy to read your feedback.

David
DavidGreater Melbourne (Inner), VIC
  • Verified

Have gone way beyond the expected level of service.

published

After many years of dealing with incompetent freight companies whose communication and service is generally appalling it is a breath of fresh air to be dealing with the opposite, Big Post and Emilia keep it up.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig Post

Hi David, Emilia and the Big Post Team will be thrilled to know you are happy with our service!

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

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Navigator Gear
Navigator GearGreater Melbourne (Outer), VIC
  • Verified

Great for Larger Items!

published

Freight has been an ongoing issue for us, as a lot of our products are large. BigPost has very competitive rates and we are extremely happy with the service! Recommended!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig Post

The team are always happy to hear that we are providing our customers with great service - thank you for your feedback and for the recommendation!

  • Verified

Fantastic service and value.

published

We run an online business and were approached by Archie from BigPost. Our shipping costs have since been cut by around 30%. I rarely give reviews (good or bad) but have been so impressed with the easy to use dashboard and (most importantly) the customer service. I could not recommend BigPost more. Great value and great service.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Big Post
JaneBig Post

Hi Tommy. Thank you for the recommendation - Archie and the Big Post team are so happy to hear our service is doing great things for your business!

  • Verified

Fantastic to deal with!

published

I've used many freight companies over the years and after Kellyann called, i thought i would give them a go! She has gone over and above to assist us with our freight needs, much appreciated!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig Post

Thank you Buzz Bikes for taking the time to post your review, Kellyann will be so pleased to know her hard work is appreciated!

Paul
PaulGreater Melbourne (Metropolitan), VIC
  • Verified

So glad we found bigpost!

published

Shipping rates are competitive, customer service is excellent and the plugin for integration of website is great.
We are a furniture supplier so large freight packages b2b and b2c.
Definitely recommend bigpost.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig Post

Thank you for such a positive review Paul, we are thrilled to know we are hitting the mark in so many ways for you and your business!

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0.0
(1,234)
Patrick
PatrickSouth East Queensland, QLD
  • Verified

Easy to use online system, Great customer service, Kelly is the number one, quick response, fantastic!

published

Easy to use online system, Great customer service of BigPost, Kelly is the number one, quick response, fantastic!

the only unreliable carrier is Fastway for my area, driver no turns up after job booked in & no communication from the Fastway driver, but it's not Bigpost issue, actually Kelly helped to solve the problem.

Fastway is not reliable for certain area, due to the franchise business model.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig Post
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Mark
MarkGreater Melbourne (Inner), VIC
  • Verified

Great Service

published

Big Post is a fantastic platform for moving Freight. The online system for quoting & booking freight is so easy to use. Competitive rates are offered from a good selection of freight companies. We send freight all over Australia. All our pick-ups & deliveries run on time. Keep up the great work.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig Post

Hi Mark, thank you for taking the time to provide such a positive review - our IT team in particular will be happy to know that you find our systems so easy to use! Best Regards, Jane.

Talinco Group
Talinco GroupGreater Melbourne (Inner), VIC
  • 2 reviews
  • Verified

Couldn't recommend them more.

published

Got a call from Kellyann and thought why not give it a go?
Now, theyr all we use at Talinco Group.
They even called a customer and said they were calling from Talinco. How cool is that!!
Overall couldnt recommend them more. Theyr so friendly and helpful on the phone.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig Post

Thanks for your recommendation, Kelly Ann and the rest of the team will be so happy to read your review!

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0.0
(1,234)
fazim
fazimSydney, NSW
  • Verified

Excellent Service

published

First thing is it very easy to use and can get the shipping rates in seconds.
Service is excellent, never miss any pickup.
Very happy customer.
I wish they provide APIs so that I can integrate to my website and my customer can see the shipping cost in the shopping cart

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig Post
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Matt D
Matt DSouth East Queensland, QLD
  • Verified

Excellent Service and Pricing

published

We highly recommend Big Post.
Super easy portal to book jobs, great customer service - especially when there is an issue.
Recently we sent the wrong product to the wrong customer, James from Big Post was incredible helping rectify the issue, really impressive. Only time I've need to speak to them in over 18 months of use, and because of our issue, not theirs or the carrier.
Pricing is better than our small business can get direct from the big carriers, and a much easier booking portal
No brainer... use them.
Thanks,
Matt

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig Post

Hi Matt, what a great review we really appreciate you taking the time to provide us with this feedback. You've also made Jimmy's day so thank you very much!

Martyn J.
Martyn J.
  • 2 reviews
  • Verified

Amazing Service

published

Jacqueline has, and continues to, go above and beyond to assist us. Competitive pricing, although the cheapest options arent available if you ship longer items.
Excellent start though and easy to deal with.

Thanks

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig Post

Thanks for your lovely feedback Martin! Jac was so happy to read your review and we all appreciate your kind words.

Corey C.
Corey C.Greater Melbourne (Outer), VIC
  • Verified

Seamless delivery

published

A quick shoutout to the Big Post booking platform - I ordered something online and was a little skeptical that the ETA was the next day (castle hill NSW > Melbourne Metro)- my order arrived by 4pm on the estimated date. I did not have to call to follow up my order as I was able to access up to date tracking. Kudos to the team at Big Post especially to those behind the scenes that maintain this easy to use platform.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig Post

Hi Corey, thanks so much for your feedback regarding our system. I'll pass your kind words over to the IT department, it will make their day.

Alan
AlanGreater Melbourne (Metropolitan), VIC
  • Verified

Great customer service

published

Great customer experience. User friendly site. No issue cancelling jobs. Sales Rep Eleni was a pleasure to deal with and followed up on any enquirers I had. With having multiple carries to choose from on one site really saves time.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig Post

Hi Alan, thanks for your great review it really means a lot to Eleni and the team here!

SANDRA
SANDRASouth West, WA
  • Verified

Fantastic service!

published

Very quick responses with quotes.
Always very friendly, efficient responses.
Extremely competitive prices, every time.
Very smooth transitions with freight from sender and receiver.
Now weve found this company, we wont be going anywhere else.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig Post

Thanks for your kind words Sandra, they mean a lot to the team here at Big Post! We look forward to assisting you again. Regards, David.

Durable Products Aust
Durable Products AustSouth East Queensland, QLD
  • Verified

Customer Service Champions

published

Efficiency of pick up and drop off is clearly based around the 'can do' attitude of the Big Post customer service team who communicate effectively with freight companies to pick up and deliver within expected time frames. Great rates for interstate 'ugly' and oversize freight. Great going guys !

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Ben T.
Ben T.South East Queensland, QLD
  • Verified

Very efficient.

published

Kevin Ta is my case manager, He helps me , not only my deliveries completed, But he gets out of his way to double check if my parcel has been picked up and delivered. What company does that? Time, price and efficiency is very important. I give Bigpost the thumbs up. The other companies I have used in the past said "Yes truck is coming", It never showed up, on a Friday. That made us loose one of our customers because of poor of service.
Customer had to wait till Tuesday week to receive the item.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig Post

Thanks for your wonderful feedback Ben. Kevin is really appreciate and says you're a great customer to work with! We look forward to continuing to provide you with our services.

  • Verified

The perfect option for large freight!

published

I've been using Big post for the past 12 months to send my product all over Australia. I'm pleased to say that Big post and my account manager there Lincoln are now a valuable asset to my business!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig Post

That's great to hear Jake! I've passed this feedback to Lincoln who is very appreciative. It's a pleasure doing business with you.
Regards, David

Roman V.
Roman V.Greater Melbourne (Metropolitan), VIC
  • Verified

Very happy with Bigpost

published

Have used BigPost now for over 1 year. Extremely happy with service and Price. Web site is very easy to book jobs, drivers always pickup on time and the email service is very prompt. Big thanks to Eleni who made initial signup a breeze and taking care of any issues might have had.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Kaylene
KayleneSydney, NSW
  • Verified

Excellent Service

published

So happy with Big Post service and especially Lincoln for all of his help from the very beginning of opening a account. Lincoln has gone above and beyond and is a true asset to the team!!! Thanks Lincoln!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig Post

Hi Kaylene, thanks so much for this! It's awesome to hear how Lincoln has helped from the very beginning. I know that he is always be happy to assist, and consistently goes above and beyond for new and existing customers.
Thanks again!
Sam

  • Verified

Very Happy Customer With Happy Clients.

published

Extremely happy so far with the team at BigPost their service has made things so much easier to quote and organised our freight on time. The team is co-operative and responsive and special thanks to Lincoln who has made it so easy to quickly come up to speed using their system and overcome any concerns, keep up the good work.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig Post

Hi Clive,
Awesome feedback. I'm really happy that Lincoln and the rest of the team have been able to help with your queries and system learning. Make sure to let us know if you ever have problems with your jobs - we are always happy to help!
Sam

  • Verified

Excellent service

published

The customer support provided to new customers was amazing - Lincoln realised that I had not completed my booking on my first attempt booking a pickup, and very quickly contacted me and talked me through the final steps. His initiative and kind professionalism was much appreciated.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig Post
Suppleyes
SuppleyesSouth East Queensland, QLD
  • Verified

Good Service and Great pricing

published

The team at Big Post are easy to work with and are prompt with the assistance. It's great to get multiple quotes from a variety of carriers so you can chose the carrier that specialises in the freight you're sending

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig Post
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