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Big Post

Big Post (page 4 of 4)

4.3 from 176 reviews · View Statistics
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Excellent service provider

published

Our company deals mainly with Eleni, she's always extremely helpful and we're very happy with the service provided. Packages are picked up on time and if we have any problems, queries, they're always handled expediently.

Big Post
JaneBig Post

Hi Guys, what great feedback! Eleni is a fantastic member of the team and it's always nice to hear that our customers think so too. Make sure to stay in touch if any queries come up - we are always happy to help!
David

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Michelle
MichelleSydney, NSW
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Excellent Customer Service

published

Can't fault the service of BigPost and very responsive to questions. Great Value and easy to read invoices showing itemised jobs. Website is extremely easy to use and pricing is excellent. Highly recommend using BigPost.

September 18th 2019 Update: Fantastic Customer Service

Always fantastic service, nothing is too big or small, love working with Bigpost and Katie for all my freight needs as I know if there is any issue they are only a phone call or email away. Thanks for all your help :)

Big Post
JaneBig Post

Great to hear from you Michelle. Our user-friendly platform is something we have worked hard on, and it's good to know it's working! I have passed on your feedback to the staff and they are looking forward to the next delivery!
David

Michelle
Michelle
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Sonia
SoniaSouth East Queensland, QLD
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Big post friendly staff extremely helpful and happy to assist

published

We recently started using big post as our freight provider our packages are delivered on time. They haven't misplaced one. Happy with the staff they are always chatty and helpful.

Big Post
JaneBig Post

Hi Sonia, thanks for the kind words. We have loved working with you so far and I'm glad your deliveries have been smooth sailing. Our staff love chatting to customers and are always there to lend a helping hand if you need it.
David

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Nathan F
Nathan FPerth, WA
  • 2 reviews
  • Verified

User friendly and great support

published

Great options for various transport companies.
The website is user friendly and can be used to obtain transport rates very quickly so that we are able to get back to our customers.
Rarely any issues and if there is, the support team always assist promptly.

Big Post
JaneBig Post
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Craig  APW
Craig APWGreater Melbourne (Metropolitan), VIC
  • Verified

Elenicent | All in one freight solution

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A great company that allows us to have a single freight solution for our business. Eleni has been super accommodating and we are excited to continue to work with the Big Post Team.

Big Post
JaneBig Post

Hi Craig. thanks for the review! Eleni has always been extremely helpful and is a great member of the team. We can't wait to continue working with you too!
David

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Hussein Jaafar
Hussein JaafarSydney, NSW
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Great service! Very user friendly website

published

Big post are always on top of their game! brilliant staff who go over and beyond for us :) We highly recommend using Bigpost for any company regardless of their size.

Big Post
JaneBig Post

Hi Hussein, thanks so much for the kind words. Our staff are always willing to take the extra steps for our customers and it's great to hear that you think so too.
Thanks again,
David

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Kate
KateGreater Melbourne (Metropolitan), VIC
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Saves me so much time and money

published

Easy to get a quote and so simple to book in jobs. I save so much time having access to multiple carriers in one place and at a great price. Great sms tracking facilities for our customers to keep up-to-date on there delivery.
Staff are very friendly and always return calls and emails quickly.

Big Post
JaneBig Post
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Rob Cousens
Rob CousensGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • Verified

Great service and follow up

published

We have been dealing with Big Post for a couple of years now and from day one the customer service and follow up on pick ups and deliveries has been fantastic. Big Post provide a simple and fast way of booking pickups and deliveries better than most I've seen on the market.

Big Post
JaneBig Post

Hi Rob, thanks very much for the review. It's always great to see long-term relationships with customers and I am sure that there will be many more successful deliveries for you and the team in the future!
David

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Sally M.
Sally M.Sydney, NSW
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Very happy with the service from all Bigpost employees and prices

published

Packages are collected by their carriers on time, delivered quickly with no hassles and are the best prices we have had access to so far. We have used the carriers they contract to collect items for years, however we were being charged nearly double for each pick up with other companies.
Customer service is outstanding. Always happy to help with our queries and go beyond what is expected. Glad we started using BigPost as it had made selling items through eCommerce easier, cheaper and hassle free. No more anxiety when I see the delivery price pop up.

Big Post
JaneBig Post

Thanks so much for your review Sally. It's always great to hear not only that we are competitive on price, but that the staff are helping to take the hassle out of your shipping. Looking forward to working with you again soon! David

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