Big Post

we are selling beauty products for 5 years and been using so many courier in Sydney like: transdirect, sendle, TNT, DHL.... but we never seen anyone bad like bigPost. Salesman name Jessica called me to ask me to join Bigpost service with good price for pallet. We tried to book first time, the driver never came . I called customer service , they never solve problem and i cant talk to Jess anymore. never never use this company

RUDE CUSTOMER SERVICE
Unprofessional company, after delivery extra charges are invoiced with no communication. Charges are discretionary by the couriers. Dimensions and weights supplied at the time of booking, after delivery then receive a bill for additional heavy weight charges. Spoke to accounts, confirm did not need to pay the additional invoice. Then receive a final demand notice with threats of lodging with a credit agency. Spoke to accounts again, told me to take it up with my customer and I was the one that booked the freight incorrectly as it was a residential address, even though the customer confirmed its a business address.

We employ Big Post as it was sold to us - to deal with couriers so we don't have to call seperate companies and chase parcels when our customers ring saying they haven't turned up on multiple occasions.

They don't seem to hold any more weight with couriers than we would just dealing with them ordinarily, we will handle our own freight from now on.

There is also no option to not 'leave safe' no matter the size of the parcel, so when couriers claim they have delivered and they clearly haven't, we can't prove they've just stolen the parcel as th...

Unprofessional company, after delivery extra charges are invoiced with no communication. Charges are discretionary by the couriers. Dimensions and weights supplied at the time of booking, after delivery then receive a bill for additional heavy weight charges. Spoke to accounts, confirm did not need to pay the additional invoice. Then receive a final demand notice with threats of lodging with a credit agency. Spoke to accounts again, told me to take it up with my customer and I was the one that booked the freight incorrectly as it was a residential address, even though the customer confirmed its a business address.

Signed up to Big Post as a business owner looking for a service that would take the hassle out of us having to deal with multiple freight companies. They promised account managers who would look after that for us. Great, or so we thought!
Sounds good in theory until something goes wrong. They lost a valuable shipment, we had to follow them up daily for updates - no communication. Told us the shipment was lost and there was nothing they could do. So I rang the courier myself and after a few phone calls the shipment was located and returned to us...

I was approached by [Name Removed] from bigpost whilst using others at the time. They found me. I didn’t find them. I thought I would give bigpost a try. I’ve used bigpost for over 4 years. I will not be using bigpost anymore, not by choice but simply because they don’t want my business. It’s fine because it looks like the competitors win more of my business. I will carry on using Temando , transdirect, interparcel, e-go, smartsend just to name a few who have been great with us. E-go / Hunter also offers depot to depot.
On many occasions Freig...