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Big Post
4.3 from 202 reviews · View Statistics
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Reviews

3.0
13 reviews
5
(6)
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3
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Master Nail
Master NailSydney, NSW
  • Verified

worst courier service i have ever worked with

published

we are selling beauty products for 5 years and been using so many courier in Sydney like: transdirect, sendle, TNT, DHL.... but we never seen anyone bad like bigPost. Salesman name Jessica called me to ask me to join Bigpost service with good price for pallet. We tried to book first time, the driver never came . I called customer service , they never solve problem and i cant talk to Jess anymore. never never use this company

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeNever Arrived
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionNo
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  • Verified

Terrible

published

RUDE CUSTOMER SERVICE
Unprofessional company, after delivery extra charges are invoiced with no communication. Charges are discretionary by the couriers. Dimensions and weights supplied at the time of booking, after delivery then receive a bill for additional heavy weight charges. Spoke to accounts, confirm did not need to pay the additional invoice. Then receive a final demand notice with threats of lodging with a credit agency. Spoke to accounts again, told me to take it up with my customer and I was the one that booked the freight incorrectly as it was a residential address, even though the customer confirmed its a business address.

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeNever Arrived
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionNo
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  • Verified

Not worth paying for the 'service', can't sign on delivery

published
  • Sender or ReceiverSender
  • Delivery TimeNever Arrived
  • Shipping TypeDomestic
Big Post
JaneBig PostSend a private message

Thank you Charlotte for the opportunity to clarify the Freight Warranty product and taking the time to work with me on this issue, I'm glad we were able to come to a mutual agreement to resolve this one.

Best Regards
Jane

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The reviewer stated that an incentive was offered for this review

Tiana
Tiana
  • 3 reviews
  • 4 likes
  • Verified

Complete Disappointment

published
  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeNever Arrived
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionNo
Big Post
JaneBig PostSend a private message
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NNE Furniture
NNE FurnitureSydney, NSW
  • Verified

Worst ever

published

I will not recommend this company. Not professional at all. Claiming not pickup from private address, and want to cancel my job, while courier company turn up and collected the job 5 minutes after they called me. Yet, they use TNT. Claiming TNT doesn't not pick up from private address. I use Transdirect, and they are able to organize the pick up with TNT, how funny is that. Don't use Big Post!!!

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeNever Collected
  • Shipping TypeDomestic
Big Post
JaneBig PostSend a private message
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Mdd
Mddbrisbane
  • 3 reviews
  • 2 likes
  • Verified

You can't trust the Quoting System or that they will actually complete the jobs

published
  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeNever Collected
  • Shipping TypeDomestic
Big Post
JaneBig PostSend a private message

Hi Marsh, I'm so sorry to read of your experience, thanks for your feedback, I'll give you a call on your mobile. Regards, David.

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Questions & Answers

Tina
Tinaasked

Can anyone help me with
Big Post Job Number: BP1197439
Carrier Connote: BSX166751. I’m waiting delivery of 20metres of timber from Timber & Rose Melbourne, parcel length 3100mm to a Sydney suburb. Original ETA 1 April 2022. Still hasn’t arrived - now 9 April. Called BigPost twice told the first time that it was in depot in Sydney, that it was 3100 parcel so needs a special vehicle and may need vehicle with crane!! Really? BigPost doesn’t have on hand a suitable vehicle for a parcel of timber boards 3100mm long?? Window of opportunity to have job done by current contractor closing fast.

No answers
Tina
Tinaasked

Can anyone help me with
Big Post Job Number: BP1197439
Carrier Connote: BSX166751. I’m waiting delivery of 20metres of timber from Timber & Rose Melbourne, parcel length 3100mm to a Sydney suburb. Original ETA 1 April 2022. Still hasn’t arrived - now 9 April. Called BigPost twice told the first time that it was in depot in Sydney, that it was 3100 parcel so needs a special vehicle and may need vehicle with crane!! Really? BigPost doesn’t have on hand a suitable vehicle for a parcel of timber boards 3100mm long?? Window of opportunity to have job done by current contractor closing fast.

2 answers
Big Post
JaneBig PostSend a private message
Tina
Tina

Arrived in excellent condition. Thank you

Jim C
Jim Casked

I am waiting for a$3300.00 jukebox coming from melbourne, to benalla bigpost depot. help. no one here including benalla post office has heard of bigpost benalla, they informed me that this was a scam???, can some one help the job number is BP996119.

4 answers
Ecorides A.
Ecorides A.

Big post don’t have depots, they use third party carrier services like, StarTrack, TNT etc.

Jim C
Jim C

Thanks for the info, I will start ringing around

Big Post
JaneBig PostSend a private message
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Extra Information

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Pauline

Brilliant!!

by Pauline on 18 Aug 2022
Perfect to get my delivery the day after ordering. Doesn't get better than that... Read full review

Nene Abajero

Super fast delivery.

by Nene Abajero on 17 Aug 2022
Super fast delivery and your drivers are always polite and packages always received in great condition.... Read full review

Andrew

Yes the service is very fast/reliable and my parcels always arrive on time

by Andrew on 17 Aug 2022
Everything is very good with the service no problems with... Read full review

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