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Big Post
4.3 from 201 reviews · View Statistics
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Unhappy customer
Unhappy customerSouth East Queensland, QLD
  • Verified

Worst IT and customer service and incompetent company

published

3 texts to say come and collect. Not at depot. Total drive time 3 by 2 hour return trips. Then told could collect from toll direct. Drive time 3 hours. Drove to toll only to be told can not be realeased to third party. Time on hold on phone 4 hours. Should have driven to Melbourne to pick it up myself. Still haven’t received goods at time of writing. The company tells you anything to hang up. When I said I will stay on the line until they ring toll and run a tracking search was told not possible. Stay away from this company that uses the cheapest possible contractors as if anything goes wrong you will not get a straight answer.

  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeNever Arrived
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionNo
Big Post
JaneBig PostSend a private message
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  • Verified

Bad customer service

published

Package is 3 days late and counting ! Tracking service is never updated , and staff don’t want to help when I call I am just told to check the tracking advice that had never been updated since the job was booked

  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeNever Arrived
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionNo
Big Post
JaneBig PostSend a private message
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Bazz
BazzWestern District, VIC
  • 2 reviews
  • 3 likes
  • Verified

Insists on passing the blame onto everyone else

published
  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeNever Arrived
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionNo
Big Post
JaneBig PostSend a private message

Hello Bazz, I'm sorry to hear you have had issues with this delivery. Thank you for including your Big Post job number, I will look into what is happening and will give you a call.
Thank you.
Jane

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Questions & Answers

Tina
Tinaasked

Can anyone help me with
Big Post Job Number: BP1197439
Carrier Connote: BSX166751. I’m waiting delivery of 20metres of timber from Timber & Rose Melbourne, parcel length 3100mm to a Sydney suburb. Original ETA 1 April 2022. Still hasn’t arrived - now 9 April. Called BigPost twice told the first time that it was in depot in Sydney, that it was 3100 parcel so needs a special vehicle and may need vehicle with crane!! Really? BigPost doesn’t have on hand a suitable vehicle for a parcel of timber boards 3100mm long?? Window of opportunity to have job done by current contractor closing fast.

No answers
Tina
Tinaasked

Can anyone help me with
Big Post Job Number: BP1197439
Carrier Connote: BSX166751. I’m waiting delivery of 20metres of timber from Timber & Rose Melbourne, parcel length 3100mm to a Sydney suburb. Original ETA 1 April 2022. Still hasn’t arrived - now 9 April. Called BigPost twice told the first time that it was in depot in Sydney, that it was 3100 parcel so needs a special vehicle and may need vehicle with crane!! Really? BigPost doesn’t have on hand a suitable vehicle for a parcel of timber boards 3100mm long?? Window of opportunity to have job done by current contractor closing fast.

2 answers
Big Post
JaneBig PostSend a private message
Tina
Tina

Arrived in excellent condition. Thank you

Jim C
Jim Casked

I am waiting for a$3300.00 jukebox coming from melbourne, to benalla bigpost depot. help. no one here including benalla post office has heard of bigpost benalla, they informed me that this was a scam???, can some one help the job number is BP996119.

4 answers
Ecorides A.
Ecorides A.

Big post don’t have depots, they use third party carrier services like, StarTrack, TNT etc.

Jim C
Jim C

Thanks for the info, I will start ringing around

Big Post
JaneBig PostSend a private message
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