Will never use again
Used several times thinking the enormous delays were just bad luck, but the absolute unwillingness to try and locate lost freight and naivety of BigPost in believing illogical statements from the transport providers they use when occasionally attempting a lackluster follow up on the customers behalf was unnaceptable.
Horrible company. Every time we sent items with them, they would charge extra. They have no customer service.
Packages arrived brocken and big post always added charges. Their customer service is shocking. They refuse to help resolve any issues. Quick to take your money though. Very disappointed in the whole experience.
Really Poor Service, Hidden Fees Everywhere
Really terrible service, hidden fees added on everywhere, for residential pick up, for check weight, for weekly admin which doesn't seem to exist, no logic, like speaking with a child or to a brick wall. Would not recommend these guys if you're requiring regular freight needs, the invoicing and charges are completely inconsistent and problem solving really poor. Try Sendle, E-Go or just Australia Post as worthy alternatives or some of the other commercial agents if you run a business.
Disappointed with the delivery time but customer service was fantastic
The package supposed to arrive at Friday but TNT driver didn't call or text before delivery and did not knocked properly to hear even though I am just inside. Same driver came on Monday and I missed it again due to driver error. It was redelivered on Tuesday with a different driver and I had a text upon driver pickup of the product and a call when the driver came outside my apartment.
During this time I was in contact Bailey, a customer service representative, who always follow up my order with TNT. Although I am really disappointed with the d...elivery service, Bailey stood out and tried his best to help me. I had come to conclusion that the error for the delivery was due to lack of standard in delivering (i.e., a call when the delivery guy arrives or a standard that the package would be delivered on that day). A driver's mistake does not generalize everyone who is working hard in the company. I hope the problem I encountered wouldn't be experienced by others. Good job and thank you Bailey!
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I was expecting delivery within 2days even tracking web page says. But nothing happened every time I call they said it is in transit (Frankston to hoppers I don't know how many days it takes ) .i requested call center people to give me contact details of the driver or someone so, I can pick it up. simple answer for Big post sorry we don't have details we just website.
Questions & Answers
Are there any insurance included when you book with Big Post when an item goes missing?
thank you for your question. Big Post offers a product called Freight Warranty, which the customer can choose to add to their account.
Freight Warranty covers most freight types, although there are some exclusions such as breakable items eg. glass and ceramics, and items booked as authority to leave. If the customer has chosen to activate this on their account they can make a claim for both damaged and lost items. If you would like more information I would be happy to send you our Freight Warranty documents.
Big Post Customer Service
Hi users wher do ye get it? Is it available to all states?? Love to know and try,fed up with aust post every store i have been to is run by people who dont have a grip on english and cant explain the annomalies within Aust post.
dont use big post , it is horrible .use transdirect
Thanks for that
Good morning - Big Post have thousands of active customers who are very happy with our service. We would love the opportunity to talk to you about our service and whether it is the right fit for your business. Please let us know the best time to contact you and I can send you a direct message for your contact details. We look forward to talking with you soon! Best Regards, Jane.
My daughter purchased a trail bike valued at 1600 dollars from a Dirt Bike shop in Melbourne. Delivery to Launceston was supposed to be 5 days. That was nearly 3 weeks ago. Have rang the Melbourne number and it appears all depots are looking for her package and can't find it. Today is day 6 of searching and still not found. Not very impressed at all. Her bike was 1650.00 plus 80 delivery and we have given up ever seeing her bike, let alone getting refunded for it by the courier company. According to the tracking it is sitting in Melbourne somewhere.
Very bad service. Would not recommend Bigpost to anyone at this stage.
I'm very sorry to hear your daughters trail bike has gone missing in transit. Can you please provide me with a BP number or Connote number so I can investigate this issue for your urgently? Your daughter would have received an e-mail from Big Post with these details.
Hi David, thank you for your response, Big Post have been searching for it for over a week and to now there is still no trace of it. Connote number GPO001256057. Job Id number is 541281. It is almost 4 weeks since it was allegedly picked up from Dandy dirt bike shop in Melbourne. Good luck with it. It has just mysteriously vanished in to thin air.
Jenni. Lauren's mum
Thanks for getting back to me quickly. I can see that we are still contacting TNT every day for an update. TNT are performing depot searches for the bike. I've asked my customer service manager to give you a call and make sure you're kept in the loop.
Please let me know if there's anything else I can do for you at the moment.
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