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One stop shop for our freight needs
We have only started using Big Post recently and it's been a dream so far. Easy to use system and they are easy to get in contact with if there is any issues.
without a doubt the best courier booking company to deal with
BIGPOST should go and do training at other booking companies on how they do things as they leave there competitors for dust. They respond straight away to any query and follow up on everything in a timely manner, 100% recommend to any who wants a RELIABLE booking platform
Great customer service
Big Post offers great customer services and simple online job booking process. Products always delivered safely and on time.
The Sales Representative Jessica always response our emails and phone call quickly.
Recommend and would use again.
Great service and price, strongly recommend Big Post!
Professional logistics platform, very competitive price and service, pick up and delivery on time, and service team is friendly and hassle free, really happy with them, would recommend to all my friends.
The reviewer stated that an incentive was offered for this review
Fantastic customer service that have quick replies, and are fast to answer the phone. haven't had a bad experience from them yet. Packages delivered on time and if they weren't, Bigpost were happy to help.
Always excellent service thanks to Andrew. So helpful.
Receiver. Always in the time limit given.
Goods sometimes damaged due to fork lift from TNT not Big Post.
Big post will always follow up on issues.
When ordering Andrew is very professional and always willing to help.
Delivery guy very polite.
Great Customer Service
BigPost has provided the best services so far with all our parcels
Best pricing and easy to deal with the awesome customer service team
Easy interface and easy to track shipments and orders on screen
As an online business that ship throughout Australia, bigpost have been great for larger orders that give us access to excellent pallet rates and couriers we did not previously have accounts with. Any customer service queries have been handled quickly and efficiently. Keep up the good work!
Nothing good to say after that experience
My parcels were dropped off by TNT on the 5th January. This same week I dropped in and asked if Big Post had received them, to be told they're not there yet. I chased these parcels 2 more times, once by phone, then another visit. I ended up dropping in again (12th) because TNT (NOT TOLL) had already delivered it to these guys on the 5th. After a bunch of confusion, it was discovered that my parcels may have come after hours, and not been "checked in" to the system. Apparently this happens more often than you would expect, and the employees resp...onsible have been spoken to about this before, yet they still do it. So let me get this right, it arrives on the 5th after hours. It's accepted, but then left sitting there for 7 days, until I come looking for it??? Nobody noticed 3 LARGE boxes sitting there for a week? Weird. Anyway, when I finally collect my missing packages, the guy tells me someone there changed the con note number on the boxes. WHY WOULD THEY DO THAT??? In the end, I've been given different reasons for why my parcels were "invisible". Anyway, I would not trust these guys to organise a large drinking session in a brewery, if you catch my drift.
Exceptional Customer Service
BigPost provided the most exceptional customer service I have experienced in a long time. Complete commitment and follow through on my delivery at a time of year when deliveries are always difficult. Highly recommended.
Customer service was great
The package didn’t arrive on time, but Jess went above and beyond to help me get it asap. She kept me updated as to where it was and when it should be available for me. The only unfortunate thing was, they’ve closed some of their regional depots, making it harder to pick up.
big post depot shepparton exceptional service
Pallet wouldnt fit on my trailer. without asking big post depot shepparton unpacked and hand stacked goods onto my trailer, tied down goods and disposed of waste packaging. Highly recommend.
Will never do business with them again
Unprofessional company, after delivery extra charges are invoiced with no communication. Charges are discretionary by the couriers. Dimensions and weights supplied at the time of booking, after delivery then receive a bill for additional heavy weight charges. Spoke to accounts, confirm did not need to pay the additional invoice. Then receive a final demand notice with threats of lodging with a credit agency. Spoke to accounts again, told me to take it up with my customer and I was the one that booked the freight incorrectly as it was a residential address, even though the customer confirmed its a business address.
Will never use again
Used several times thinking the enormous delays were just bad luck, but the absolute unwillingness to try and locate lost freight and naivety of BigPost in believing illogical statements from the transport providers they use when occasionally attempting a lackluster follow up on the customers behalf was unnaceptable.
Excellent, service works really well for our business
Mathew from big Post signed me up and was very professional with the setup. Big post allows you the option to search different freight companies. price and delivery time is noted .
Questions & Answers
I am waiting for a$3300.00 jukebox coming from melbourne, to benalla bigpost depot. help. no one here including benalla post office has heard of bigpost benalla, they informed me that this was a scam???, can some one help the job number is BP996119.
Big post don’t have depots, they use third party carrier services like, StarTrack, TNT etc.
Thanks for the info, I will start ringing around
Big Post has a network of depot partners that our customers can have freight delivered to, for receivers to collect from. Your freight will be delivered to our depot partner in Benalla. The freight is currently in transit, unfortunately it has been affected by the current carrier service delays.
When the freight has been delivered to the depot you will receive an email advising you how you can collect. If you have not received that email by the end of this week please feel free to give us a call on 03 9544 5525 8.30am - 5pm Mon - Fri, or email firstname.lastname@example.org.
Big Post Customer Service
Are there any insurance included when you book with Big Post when an item goes missing?
thank you for your question. Big Post offers a product called Freight Warranty, which the customer can choose to add to their account.
Freight Warranty covers most freight types, although there are some exclusions such as breakable items eg. glass and ceramics, and items booked as authority to leave. If the customer has chosen to activate this on their account they can make a claim for both damaged and lost items. If you would like more information I would be happy to send you our Freight Warranty documents.
Big Post Customer Service
Hi users wher do ye get it? Is it available to all states?? Love to know and try,fed up with aust post every store i have been to is run by people who dont have a grip on english and cant explain the annomalies within Aust post.
dont use big post , it is horrible .use transdirect
Thanks for that
Good morning - Big Post have thousands of active customers who are very happy with our service. We would love the opportunity to talk to you about our service and whether it is the right fit for your business. Please let us know the best time to contact you and I can send you a direct message for your contact details. We look forward to talking with you soon! Best Regards, Jane.
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