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Big Post
- 3 reviews
- 1 like
- Verified
Customer service was great
The package didn’t arrive on time, but Jess went above and beyond to help me get it asap. She kept me updated as to where it was and when it should be available for me. The only unfortunate thing was, they’ve closed some of their regional depots, making it harder to pick up.
- Verified
Good Customer Service
Good customer service so far, with very competitive delivery costs :)
However, we have had some hiccups at the beginning of our booking through Big post when we were choosing Aeromax courier. The driver never showed up, and this is happening three times. Since then, we just keep using TNT via Big post. There is also no option on their online menu for the "Tech Sensitive Express" option for our pallet shipment, and unfortunately, their service team couldn't give us a solid reason why.
Thanks Jo for the chat the other day, I'm glad I could verify for you the reason Tech Express wasn't coming up for you as an option was due to the weight of the consignment. Apart from that it was gre...
Read moreat to hear you are happy using our service! Best Regards JaneThe reviewer stated that an incentive was offered for this review
- Verified
Disappointed with the delivery time but customer service was fantastic
The package supposed to arrive at Friday but TNT driver didn't call or text before delivery and did not knocked properly to hear even though I am just inside. Same driver came on Monday and I missed it again due to driver error. It was redelivered on Tuesday with a different driver and I had a text upon driver pickup of the product and a call when the driver came outside my apartment.
During this time I was in contact Bailey, a customer service representative, who always follow up my order with TNT. Although I am really disappointed with the d...
Read moreelivery service, Bailey stood out and tried his best to help me. I had come to conclusion that the error for the delivery was due to lack of standard in delivering (i.e., a call when the delivery guy arrives or a standard that the package would be delivered on that day). A driver's mistake does not generalize everyone who is working hard in the company. I hope the problem I encountered wouldn't be experienced by others. Good job and thank you Bailey!Hi Jerwin. Sorry to hear there were issues with your delivery. Unfortunately this can happen from time time with any carrier, but we will be sure to pass this feedback on to TNT. We are very glad to h...
Read moreear however that the service Bailey provided you with made a difference! He is a valuable part of the Big Post Customer Service team, and he will be thrilled to hear this feedback. Best Regards, Jane
- Verified
Big Post helped a lot
We using BIG POST and Northline frequent- always a no fuzz and easy transaction. When we had lately trouble and Northline was unable to collect on booked pick up date, staff from Big Post followed up and chased down carrier to get the large freight picked up soonish after. Would use them again- good communication and the really care.
The Big Post team really pride ourselves on the customer service we provide, and Alice and Stefan were so pleased they could sort out the pick up issue for you. Thank you for taking the time to post y...
Read moreour review, the team will be delighted to hear your feedback! Best Regards Jane
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- Verified
Poor services
Very poor services they said my past will be delivered by 10 of Oct 2019. I wait for all day never give me a phone call. I don't know where's my past now? I need my post to do the business and I lost $500/day by my can't receive the everyday.
Hello Steven, I'm really sorry to hear about the delay of your freight. I have sent you a message so you can tell me your Big Post job number, and we can figure out what happened.
Sam
- Verified
Easy to use Good customer service
The system has a bit of work, but service is good and prices are comparable.
Depending who is used for the freight, could take awhile for pick up, mainly Fastway. everyone else are good.
Big post them selves respond quick and seem to be on the ball.
Hi Guys, thanks for that feedback. We continuously work on our system so hopefully any difficulties you have will be tidied up soon. Make sure to let us know if you see anything you think we should fi...
Read morex straight away! Great to know that most of our carriers are on top of things, and that staff are quick to respond to any queries you have, Looking forward to seeing more of that soon! Sam
- Verified
Stress free delivery!
All information has been accurate and we have been very happy with the service.
Deliveries were picked up on time, we are happy to recommend this service.
Our contact person has been very helpful and is available whenever we have any questions.
Hi Val, thanks so much for the review. We are always here to help, so make sure to get in touch even for the small questions you might have. Looking forward to the next successful delivery!
- 2 reviews
Freight
Big Post handle a lot of our interstate freight. We have been using them for a couple of years now and being able to book freight online makes it easy.
Hi Nick, thanks for your positive feedback! Regards, David.
Questions & Answers
Can anyone help me with
Big Post Job Number: BP1197439
Carrier Connote: BSX166751. I’m waiting delivery of 20metres of timber from Timber & Rose Melbourne, parcel length 3100mm to a Sydney suburb. Original ETA 1 April 2022. Still hasn’t arrived - now 9 April. Called BigPost twice told the first time that it was in depot in Sydney, that it was 3100 parcel so needs a special vehicle and may need vehicle with crane!! Really? BigPost doesn’t have on hand a suitable vehicle for a parcel of timber boards 3100mm long?? Window of opportunity to have job done by current contractor closing fast.
Can anyone help me with
Big Post Job Number: BP1197439
Carrier Connote: BSX166751. I’m waiting delivery of 20metres of timber from Timber & Rose Melbourne, parcel length 3100mm to a Sydney suburb. Original ETA 1 April 2022. Still hasn’t arrived - now 9 April. Called BigPost twice told the first time that it was in depot in Sydney, that it was 3100 parcel so needs a special vehicle and may need vehicle with crane!! Really? BigPost doesn’t have on hand a suitable vehicle for a parcel of timber boards 3100mm long?? Window of opportunity to have job done by current contractor closing fast.
Hi Tina,
Deliveries to residential addresses where there are no unloading facilities will require certain types of trucks, This requirement and the fact that many carriers are experiencing driver shor...
Arrived in excellent condition. Thank you
I am waiting for a$3300.00 jukebox coming from melbourne, to benalla bigpost depot. help. no one here including benalla post office has heard of bigpost benalla, they informed me that this was a scam???, can some one help the job number is BP996119.
Big post don’t have depots, they use third party carrier services like, StarTrack, TNT etc.
Thanks for the info, I will start ringing around
Hi Jim,
Big Post has a network of depot partners that our customers can have freight delivered to, for receivers to collect from. Your freight will be delivered to our depot partner in Benalla. The f...
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Extra Information
AWESOME only 2 days for delivery
excellent service
Excellent service
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Hi Amber,
Read more that is no longer in our network. Hopefully that area will be serviced by a depot again in the near future.thank you for taking the time to post a review, Jess will be thrilled!
We know our customers and receivers really like the option our depots offer, so we are working on replacing any depot...