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Big Post
- Verified
Good Customer Service
Good customer service so far, with very competitive delivery costs :)
However, we have had some hiccups at the beginning of our booking through Big post when we were choosing Aeromax courier. The driver never showed up, and this is happening three times. Since then, we just keep using TNT via Big post. There is also no option on their online menu for the "Tech Sensitive Express" option for our pallet shipment, and unfortunately, their service team couldn't give us a solid reason why.
- Sender or ReceiverSender
- Delivery TimeOn Time
- Shipping TypeDomestic
- Delivery Arrived in Good ConditionYes
The reviewer stated that an incentive was offered for this review
- Verified
Big Post helped a lot
We using BIG POST and Northline frequent- always a no fuzz and easy transaction. When we had lately trouble and Northline was unable to collect on booked pick up date, staff from Big Post followed up and chased down carrier to get the large freight picked up soonish after. Would use them again- good communication and the really care.
- Incentivised Review No
- Sender or ReceiverSender
- Delivery TimeLate
- Shipping TypeDomestic
The Big Post team really pride ourselves on the customer service we provide, and Alice and Stefan were so pleased they could sort out the pick up issue for you. Thank you for taking the time to post y...
Read moreour review, the team will be delighted to hear your feedback! Best Regards Jane
- Verified
Poor services
Very poor services they said my past will be delivered by 10 of Oct 2019. I wait for all day never give me a phone call. I don't know where's my past now? I need my post to do the business and I lost $500/day by my can't receive the everyday.
- Incentivised Review No
- Sender or ReceiverSender
- Delivery TimeNever Arrived
- Shipping TypeDomestic
Hello Steven, I'm really sorry to hear about the delay of your freight. I have sent you a message so you can tell me your Big Post job number, and we can figure out what happened.
Sam
- Verified
Easy to use Good customer service
The system has a bit of work, but service is good and prices are comparable.
Depending who is used for the freight, could take awhile for pick up, mainly Fastway. everyone else are good.
Big post them selves respond quick and seem to be on the ball.
- Incentivised Review No
- Sender or ReceiverSender
- Delivery TimeOn Time
- Shipping TypeDomestic
- Delivery Arrived in Good ConditionYes
Hi Guys, thanks for that feedback. We continuously work on our system so hopefully any difficulties you have will be tidied up soon. Make sure to let us know if you see anything you think we should fi...
Read morex straight away! Great to know that most of our carriers are on top of things, and that staff are quick to respond to any queries you have, Looking forward to seeing more of that soon! Sam
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- Verified
Stress free delivery!
All information has been accurate and we have been very happy with the service.
Deliveries were picked up on time, we are happy to recommend this service.
Our contact person has been very helpful and is available whenever we have any questions.
- Incentivised Review No
- Sender or ReceiverSender
- Delivery TimeOn Time
- Shipping TypeDomestic
Hi Val, thanks so much for the review. We are always here to help, so make sure to get in touch even for the small questions you might have. Looking forward to the next successful delivery!
- 2 reviews
Freight
Big Post handle a lot of our interstate freight. We have been using them for a couple of years now and being able to book freight online makes it easy.
- Incentivised Review No
- Sender or ReceiverSender
- Delivery TimeOn Time
- Shipping TypeDomestic
Hi Nick, thanks for your positive feedback! Regards, David.
Questions & Answers
Can anyone help me with
Big Post Job Number: BP1197439
Carrier Connote: BSX166751. I’m waiting delivery of 20metres of timber from Timber & Rose Melbourne, parcel length 3100mm to a Sydney suburb. Original ETA 1 April 2022. Still hasn’t arrived - now 9 April. Called BigPost twice told the first time that it was in depot in Sydney, that it was 3100 parcel so needs a special vehicle and may need vehicle with crane!! Really? BigPost doesn’t have on hand a suitable vehicle for a parcel of timber boards 3100mm long?? Window of opportunity to have job done by current contractor closing fast.
Can anyone help me with
Big Post Job Number: BP1197439
Carrier Connote: BSX166751. I’m waiting delivery of 20metres of timber from Timber & Rose Melbourne, parcel length 3100mm to a Sydney suburb. Original ETA 1 April 2022. Still hasn’t arrived - now 9 April. Called BigPost twice told the first time that it was in depot in Sydney, that it was 3100 parcel so needs a special vehicle and may need vehicle with crane!! Really? BigPost doesn’t have on hand a suitable vehicle for a parcel of timber boards 3100mm long?? Window of opportunity to have job done by current contractor closing fast.
Hi Tina,
Deliveries to residential addresses where there are no unloading facilities will require certain types of trucks, This requirement and the fact that many carriers are experiencing driver shor...
Arrived in excellent condition. Thank you
I am waiting for a$3300.00 jukebox coming from melbourne, to benalla bigpost depot. help. no one here including benalla post office has heard of bigpost benalla, they informed me that this was a scam???, can some one help the job number is BP996119.
Big post don’t have depots, they use third party carrier services like, StarTrack, TNT etc.
Thanks for the info, I will start ringing around
Hi Jim,
Big Post has a network of depot partners that our customers can have freight delivered to, for receivers to collect from. Your freight will be delivered to our depot partner in Benalla. The f...
Get an answer from our members and Big Post representatives
Details
Extra Information
My daughter has these mighty sight glasses and loves them so I got some for me
FAST DELIVERY
Perfect . Pick . up . and . deLivery . Service .
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Thanks Jo for the chat the other day, I'm glad I could verify for you the reason Tech Express wasn't coming up for you as an option was due to the weight of the consignment. Apart from that it was gre...
Read moreat to hear you are happy using our service! Best Regards Jane