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Big Post
4.3 from 199 reviews · View Statistics
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Reviews

4.4
138 reviews
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  • Verified

Excellent customer service

published

Excellent customer service.
The deliveries were made on time.
We are happy with their Services.
Pickup from our office are always on time and same day. This is so good keeping in mind the unpredictable situations we are facing in this world.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
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Gerry
GerrySouth East Queensland, QLD
  • 3 reviews
  • Verified

Great People to do business with

published

I send a lot and have tried several different companies that offer similar services but have found Big Post to be far and away the best. Very attentive service from their customer service team and our Rep. Rates are competitive, Software is easy to use and statements easy to understand. Highly Recommend. Gerald - Epic Off Road.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Big Post
JaneBig PostSend a private message

Hi Gerald,
thank you so much for the wonderful feedback, we really appreciate it!

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Great delivery Service..... Aus Post, take notes!

published

Great delivery! I was treated like I actually meant something, full respect. The delivery was on time, the item was held for me until I could arrange collection. The fork lift driver was perfect, made an awkward delivery easy and helped me to safely secure the load safely and securely… thank you Dave Nolan

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Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig PostSend a private message

Hi Dave, thank yo so much for taking the time to post your review - we really appreciate the feedback!
Best Regards
Jane

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  • Verified

Great Support & Service

published

Very easy to compare pricing from different carriers and choose.
Highly Recommend, Prices are great! and awesome customer service
User Friendly booking platform
Keep up the great work
Big Thanks to Divya Bola
Sales Representative

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig PostSend a private message

Thank you for the wonderful review, Divya and the team will be so happy to see the feedback!

Best Regards
Jane

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Natalie B.
Natalie B.Murray Region, NSW
  • Verified

Great service and advise

published

Great support and introduction to my first shipment. My package was picked up on the day it was scheduled and pricing very competitive.
A very poster experience. I highly recommend BigPost

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Big Post
JaneBig PostSend a private message
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  • Verified

Very convenient to use!

published

Very easy to compare pricing from different couriers. Often the bigpost pricing is much cheaper than the price I can get from booking directly with their partner couriers. Would highly recommend!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig PostSend a private message
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Laura B.
Laura B.South East Queensland, QLD
  • Verified

Excellent Service and Follow up

published

It's refreshing when you have a company that understands that your time is precious. Divya from Big Post has handled our expo deliveries proactively and professionally, keeping us updated every step of the way. And our expo supplies and cabinetry arrived on time and without an issues.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig PostSend a private message
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Forged Canopies
Forged CanopiesMid North Coast, NSW
  • Verified

Great service from Big Post.

published

Have been using with our business for the past year. Particularly like the personal assistance when needed and the ease of use with the booking system. All in all great prices and good service. Highly recommend!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
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Joel C.
Joel C.Greater Melbourne (Outer), VIC
  • Verified

GAME CHANGER

published

Big Post has made a huge difference on how we send parcels interstate.

It is easy to use and it feels like you are dealing with Freight company direct.

And can quote up jobs in an instant with its quick quote system.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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  • Verified

Good Service with Competitive Pricing

published

We have been using this service for past 3 months and are very happy with the customer service and the booking system which is easy to use. Being able to see/view the pricing from several transport companies makes it easier, with being able to view the status of your freight is also great. Would have not problems with recommending this company for any transport needs.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Unal
UnalGreater Melbourne (Inner), VIC
  • Verified

Awesome!

published

Have been using BIGPOST for most of my bulk freight. Customer service is great, prices are fantastic.
Kelly Ann Liebelt has been very helpful answering all my questions. Keep up the great work!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Ian X
Ian XGreater Melbourne (Outer), VIC
  • Verified

First class customer care and great rates

published

Been dealing with Alan ever since we jumped on board with Big Post and have never looked back, always there to take care of our needs and quick to respond to resolve our issues. Highly recommended!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Exclusive F H
Exclusive F HGreater Melbourne (Metropolitan), VIC
  • Verified

One stop shop for our freight needs

published

We have only started using Big Post recently and it's been a dream so far. Easy to use system and they are easy to get in contact with if there is any issues.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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yvette
yvetteSouth East Queensland, QLD
  • Verified

without a doubt the best courier booking company to deal with

published

BIGPOST should go and do training at other booking companies on how they do things as they leave there competitors for dust. They respond straight away to any query and follow up on everything in a timely manner, 100% recommend to any who wants a RELIABLE booking platform

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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William W
William WGreater Melbourne (Metropolitan), VIC
  • Verified

Great customer service

published

Big Post offers great customer services and simple online job booking process. Products always delivered safely and on time.
The Sales Representative Jessica always response our emails and phone call quickly.
Recommend and would use again.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Page 1 of 5

Questions & Answers

Tina
Tinaasked

Can anyone help me with
Big Post Job Number: BP1197439
Carrier Connote: BSX166751. I’m waiting delivery of 20metres of timber from Timber & Rose Melbourne, parcel length 3100mm to a Sydney suburb. Original ETA 1 April 2022. Still hasn’t arrived - now 9 April. Called BigPost twice told the first time that it was in depot in Sydney, that it was 3100 parcel so needs a special vehicle and may need vehicle with crane!! Really? BigPost doesn’t have on hand a suitable vehicle for a parcel of timber boards 3100mm long?? Window of opportunity to have job done by current contractor closing fast.

No answers
Tina
Tinaasked

Can anyone help me with
Big Post Job Number: BP1197439
Carrier Connote: BSX166751. I’m waiting delivery of 20metres of timber from Timber & Rose Melbourne, parcel length 3100mm to a Sydney suburb. Original ETA 1 April 2022. Still hasn’t arrived - now 9 April. Called BigPost twice told the first time that it was in depot in Sydney, that it was 3100 parcel so needs a special vehicle and may need vehicle with crane!! Really? BigPost doesn’t have on hand a suitable vehicle for a parcel of timber boards 3100mm long?? Window of opportunity to have job done by current contractor closing fast.

2 answers
Big Post
JaneBig PostSend a private message
Tina
Tina

Arrived in excellent condition. Thank you

Jim C
Jim Casked

I am waiting for a$3300.00 jukebox coming from melbourne, to benalla bigpost depot. help. no one here including benalla post office has heard of bigpost benalla, they informed me that this was a scam???, can some one help the job number is BP996119.

4 answers
Ecorides A.
Ecorides A.

Big post don’t have depots, they use third party carrier services like, StarTrack, TNT etc.

Jim C
Jim C

Thanks for the info, I will start ringing around

Big Post
JaneBig PostSend a private message
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