Nothing good to say after that experience
My parcels were dropped off by TNT on the 5th January. This same week I dropped in and asked if Big Post had received them, to be told they're not there yet. I chased these parcels 2 more times, once by phone, then another visit. I ended up dropping in again (12th) because TNT (NOT TOLL) had already delivered it to these guys on the 5th. After a bunch of confusion, it was discovered that my parcels may have come after hours, and not been "checked in" to the system. Apparently this happens more often than you would expect, and the employees resp...onsible have been spoken to about this before, yet they still do it. So let me get this right, it arrives on the 5th after hours. It's accepted, but then left sitting there for 7 days, until I come looking for it??? Nobody noticed 3 LARGE boxes sitting there for a week? Weird. Anyway, when I finally collect my missing packages, the guy tells me someone there changed the con note number on the boxes. WHY WOULD THEY DO THAT??? In the end, I've been given different reasons for why my parcels were "invisible". Anyway, I would not trust these guys to organise a large drinking session in a brewery, if you catch my drift.
Customer service was great
The package didn’t arrive on time, but Jess went above and beyond to help me get it asap. She kept me updated as to where it was and when it should be available for me. The only unfortunate thing was, they’ve closed some of their regional depots, making it harder to pick up.
Will never use again
Used several times thinking the enormous delays were just bad luck, but the absolute unwillingness to try and locate lost freight and naivety of BigPost in believing illogical statements from the transport providers they use when occasionally attempting a lackluster follow up on the customers behalf was unnaceptable.
Apparently its okay to be 6 days late.
Package was 6 days late from expected delivery date. Tracking information was incorrect entire time.
Had no communication from Bigpost. Every time I made contact I was giving different excuse from the truck broke down to traffic, etc.
Then told I would have to pay more money for an earlier delivery when package was already 6 days late.
No offer of a discount or compensation.
Impossible to rely on Bigpost anymore.
Exceptional customer service experience
My experience dealing with Simone was truly outstanding.
The transit of my goods was difficult and running late during a week in which I had delicate logistics to manage. At the first moment of contact, Simone demonstrated that she clearly understood the difficulty of my situation and committed herself to ensuring that the goods arrived within a very narrow timeframe in spite of multiple delays and hurdles (the goods were already running late when we made first contact). Despite her inability to guarantee me that she would be able to achieve ...
Disappointed with the delivery time but customer service was fantastic
The package supposed to arrive at Friday but TNT driver didn't call or text before delivery and did not knocked properly to hear even though I am just inside. Same driver came on Monday and I missed it again due to driver error. It was redelivered on Tuesday with a different driver and I had a text upon driver pickup of the product and a call when the driver came outside my apartment.
During this time I was in contact Bailey, a customer service representative, who always follow up my order with TNT. Although I am really disappointed with the d...elivery service, Bailey stood out and tried his best to help me. I had come to conclusion that the error for the delivery was due to lack of standard in delivering (i.e., a call when the delivery guy arrives or a standard that the package would be delivered on that day). A driver's mistake does not generalize everyone who is working hard in the company. I hope the problem I encountered wouldn't be experienced by others. Good job and thank you Bailey!
Door turned up damaged and broken glass.
Product turned up damaged. Sender was forced to refund part of the purchase so I could have it repaired. Very disappointing for both sender and reciever. Told would have to jump through hoops to get product replaced and was on a tight time frame. Door was almost one week late.
Extremely Dissatisfied Customer
I have recently had a very bad experience with this freight forward company.
A parcel being tracked by this company was never received, however they absolve themselves of all responsibility for the loss of my parcel.
The parcel in question have a value greater than $300.
There response to my questioning of it's whereabouts was that it was delivered and probably stolen. Clearly not the response of a reputable company.
The driver was sent from the courier company to investigate. I questioned him about where the parcel was left. He indicated t...hat he left it on the front door step, which is in full view of all passing traffic. This is in contradiction to what is stated on a tracking email I received, which states that if no person is present the goods will be left in a safe location. I suggest that our front door step is not a safe location.
They sent an email before delivery with hyperlink to track delivery which is really good BUT our experience with the staff is really disappointing. The online tracking estimated that the package will be delivered on Saturday, therefore I immediately emailed them that no one will be at home the next day (Saturday) to receive the post. Before there was an official reply, they delivered it one day early, left a card, informing us to pick up from their depot and will charge for redelivery!!! We have to complain to the seller to get the matter resolved. What a disappointment. We wont even shop with the seller now.
Exceptional Customer Service - Thanks Adrian!
Adrian was fantastic at tracing down our item that was originally not scanned in by the courier. We were under extremely tight deadlines, and he was able to keep us updated every step of the way, and ensure our produce arrived out our doorstep in time - something I've yet to experience before when tracking parcels. Exceptional service! Thanks again!
I was expecting delivery within 2days even tracking web page says. But nothing happened every time I call they said it is in transit (Frankston to hoppers I don't know how many days it takes ) .i requested call center people to give me contact details of the driver or someone so, I can pick it up. simple answer for Big post sorry we don't have details we just website.
Questions & Answers
I am waiting for a$3300.00 jukebox coming from melbourne, to benalla bigpost depot. help. no one here including benalla post office has heard of bigpost benalla, they informed me that this was a scam???, can some one help the job number is BP996119.
Big post don’t have depots, they use third party carrier services like, StarTrack, TNT etc.
Thanks for the info, I will start ringing around
Big Post has a network of depot partners that our customers can have freight delivered to, for receivers to collect from. Your freight will be delivered to our depot partner in Benalla. The freight is currently in transit, unfortunately it has been affected by the current carrier service delays.
When the freight has been delivered to the depot you will receive an email advising you how you can collect. If you have not received that email by the end of this week please feel free to give us a call on 03 9544 5525 8.30am - 5pm Mon - Fri, or email firstname.lastname@example.org.
Big Post Customer Service
Are there any insurance included when you book with Big Post when an item goes missing?
thank you for your question. Big Post offers a product called Freight Warranty, which the customer can choose to add to their account.
Freight Warranty covers most freight types, although there are some exclusions such as breakable items eg. glass and ceramics, and items booked as authority to leave. If the customer has chosen to activate this on their account they can make a claim for both damaged and lost items. If you would like more information I would be happy to send you our Freight Warranty documents.
Big Post Customer Service
Hi users wher do ye get it? Is it available to all states?? Love to know and try,fed up with aust post every store i have been to is run by people who dont have a grip on english and cant explain the annomalies within Aust post.
dont use big post , it is horrible .use transdirect
Thanks for that
Good morning - Big Post have thousands of active customers who are very happy with our service. We would love the opportunity to talk to you about our service and whether it is the right fit for your business. Please let us know the best time to contact you and I can send you a direct message for your contact details. We look forward to talking with you soon! Best Regards, Jane.
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