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Big Post
4.3 from 196 reviews · View Statistics
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Reviews

1.9
25 reviews
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Unhappy customer
Unhappy customerSouth East Queensland, QLD
  • Verified

Worst IT and customer service and incompetent company

published

3 texts to say come and collect. Not at depot. Total drive time 3 by 2 hour return trips. Then told could collect from toll direct. Drive time 3 hours. Drove to toll only to be told can not be realeased to third party. Time on hold on phone 4 hours. Should have driven to Melbourne to pick it up myself. Still haven’t received goods at time of writing. The company tells you anything to hang up. When I said I will stay on the line until they ring toll and run a tracking search was told not possible. Stay away from this company that uses the cheapest possible contractors as if anything goes wrong you will not get a straight answer.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Big Post
JaneBig PostSend a private message
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mark a.
mark a.Wide Bay-Burnett, QLD
  • Verified

If you value your customers, do not use Big Post.

published

If I could give zero stars I would. We bought a product from a supplier who utilised Big Post. The item was to be sent to a local depot for collection. The item was picked up and delivered to the depot within 48 hours. It was two weeks before Big Post notified us that the item was at the depot for collection. This was only after we chased it up. We emailed Big Post who did not apologise and just blamed the depot.
We will not buy from a supplier that uses them.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig PostSend a private message

Hello Mark, I'm sorry to hear there was an issue with your delivery. Can you please provide the Big Post job number so I can take a look into what has happened?
Thank you
Jane

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  • Verified

Terrible

published

RUDE CUSTOMER SERVICE
Unprofessional company, after delivery extra charges are invoiced with no communication. Charges are discretionary by the couriers. Dimensions and weights supplied at the time of booking, after delivery then receive a bill for additional heavy weight charges. Spoke to accounts, confirm did not need to pay the additional invoice. Then receive a final demand notice with threats of lodging with a credit agency. Spoke to accounts again, told me to take it up with my customer and I was the one that booked the freight incorrectly as it was a residential address, even though the customer confirmed its a business address.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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  • Verified

Not worth paying for the 'service', can't sign on delivery

published
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Big Post
JaneBig PostSend a private message

Thank you Charlotte for the opportunity to clarify the Freight Warranty product and taking the time to work with me on this issue, I'm glad we were able to come to a mutual agreement to resolve this one.

Best Regards
Jane

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The reviewer stated that an incentive was offered for this review

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  • Verified

Bad customer service

published

Package is 3 days late and counting ! Tracking service is never updated , and staff don’t want to help when I call I am just told to check the tracking advice that had never been updated since the job was booked

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Big Post
JaneBig PostSend a private message
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Bazz
BazzWestern District, VIC
  • 2 reviews
  • 2 likes
  • Verified

Insists on passing the blame onto everyone else

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Big Post
JaneBig PostSend a private message

Hello Bazz, I'm sorry to hear you have had issues with this delivery. Thank you for including your Big Post job number, I will look into what is happening and will give you a call.
Thank you.
Jane

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Shaun
ShaunPerth, WA
  • 8 reviews
  • 27 likes
  • Verified

Nothing good to say after that experience

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Big Post
JaneBig PostSend a private message

Hello Shaun, I'm sorry to hear there has been confusion with your delivery. Can you please provide the Big Post job reference so that I can look into what has happened?
Thank you
Jane

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Ecorides A.
Ecorides A.South East Queensland, QLD
  • Verified

Will never do business with them again

published

Unprofessional company, after delivery extra charges are invoiced with no communication. Charges are discretionary by the couriers. Dimensions and weights supplied at the time of booking, after delivery then receive a bill for additional heavy weight charges. Spoke to accounts, confirm did not need to pay the additional invoice. Then receive a final demand notice with threats of lodging with a credit agency. Spoke to accounts again, told me to take it up with my customer and I was the one that booked the freight incorrectly as it was a residential address, even though the customer confirmed its a business address.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Paul
PaulPerth, WA
  • 2 reviews
  • Verified

Will never use again

published

Used several times thinking the enormous delays were just bad luck, but the absolute unwillingness to try and locate lost freight and naivety of BigPost in believing illogical statements from the transport providers they use when occasionally attempting a lackluster follow up on the customers behalf was unnaceptable.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig PostSend a private message

Hi Paul, I am really sorry to hear about your experience. If you can provide me with the Big Post job I will like to look into what happened to cause the delays.
Thank you.
Jane

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Tiana
Tiana
  • 3 reviews
  • 3 likes
  • Verified

Complete Disappointment

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Big Post
JaneBig PostSend a private message
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Elliot D.
Elliot D.Greater Melbourne (Outer), VIC
  • Verified

Horrible company. Every time we sent items with them, they would charge extra. They have no customer service.

published

Packages arrived brocken and big post always added charges. Their customer service is shocking. They refuse to help resolve any issues. Quick to take your money though. Very disappointed in the whole experience.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Big Post
JaneBig PostSend a private message

Hi Elliot, I am so sorry to hear you have had issues with your bookings. Can you please provide me with a BP number or Connote number so I can investigate the issue?
Regards,
Jane

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Sam L.
Sam L.Greater Melbourne (Inner), VIC
  • Verified

Apparently its okay to be 6 days late.

published

Package was 6 days late from expected delivery date. Tracking information was incorrect entire time.
Had no communication from Bigpost. Every time I made contact I was giving different excuse from the truck broke down to traffic, etc.

Then told I would have to pay more money for an earlier delivery when package was already 6 days late.
No offer of a discount or compensation.
Impossible to rely on Bigpost anymore.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Big Post
JaneBig PostSend a private message

Hi Sam, I'm so sorry to hear you had an issue with your delivery. I have looked into your booking and would like to give you a call to discuss if you have some time?
Best Regards
Jane
Customer Service Manager

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Alvin Brenner
Alvin BrennerBrisbane
  • 4 reviews
  • 4 likes
  • Verified

Really Poor Service, Hidden Fees Everywhere

published

Really terrible service, hidden fees added on everywhere, for residential pick up, for check weight, for weekly admin which doesn't seem to exist, no logic, like speaking with a child or to a brick wall. Would not recommend these guys if you're requiring regular freight needs, the invoicing and charges are completely inconsistent and problem solving really poor. Try Sendle, E-Go or just Australia Post as worthy alternatives or some of the other commercial agents if you run a business.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Big Post
JaneBig PostSend a private message

Hi Alvin, I'm devastated to read your review especially as you have been a customer since 2015. We will be in touch with you urgently.

Alvin Brenner
Alvin Brenner
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Michael Lynch
Michael LynchGreater Melbourne (Outer), VIC
  • Verified

Door turned up damaged and broken glass.

published

Product turned up damaged. Sender was forced to refund part of the purchase so I could have it repaired. Very disappointing for both sender and reciever. Told would have to jump through hoops to get product replaced and was on a tight time frame. Door was almost one week late.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Big Post
JaneBig PostSend a private message

Hi Michael, I'm so sorry to hear the carrier damaged your freight, there's nothing worse. I'll give you a call to discuss the issue.

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Gary Beer
Gary BeerMurray Region, NSW
  • Verified

Extremely Dissatisfied Customer

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Big Post
JaneBig PostSend a private message

Hi Gary, I'm so sorry to hear your freight has gone missing. I'll give you a call to discuss the issue.

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Questions & Answers

Tina
Tinaasked

Can anyone help me with
Big Post Job Number: BP1197439
Carrier Connote: BSX166751. I’m waiting delivery of 20metres of timber from Timber & Rose Melbourne, parcel length 3100mm to a Sydney suburb. Original ETA 1 April 2022. Still hasn’t arrived - now 9 April. Called BigPost twice told the first time that it was in depot in Sydney, that it was 3100 parcel so needs a special vehicle and may need vehicle with crane!! Really? BigPost doesn’t have on hand a suitable vehicle for a parcel of timber boards 3100mm long?? Window of opportunity to have job done by current contractor closing fast.

No answers
Tina
Tinaasked

Can anyone help me with
Big Post Job Number: BP1197439
Carrier Connote: BSX166751. I’m waiting delivery of 20metres of timber from Timber & Rose Melbourne, parcel length 3100mm to a Sydney suburb. Original ETA 1 April 2022. Still hasn’t arrived - now 9 April. Called BigPost twice told the first time that it was in depot in Sydney, that it was 3100 parcel so needs a special vehicle and may need vehicle with crane!! Really? BigPost doesn’t have on hand a suitable vehicle for a parcel of timber boards 3100mm long?? Window of opportunity to have job done by current contractor closing fast.

2 answers
Big Post
JaneBig PostSend a private message
Tina
Tina

Arrived in excellent condition. Thank you

Jim C
Jim Casked

I am waiting for a$3300.00 jukebox coming from melbourne, to benalla bigpost depot. help. no one here including benalla post office has heard of bigpost benalla, they informed me that this was a scam???, can some one help the job number is BP996119.

4 answers
Ecorides A.
Ecorides A.

Big post don’t have depots, they use third party carrier services like, StarTrack, TNT etc.

Jim C
Jim C

Thanks for the info, I will start ringing around

Big Post
JaneBig PostSend a private message
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