Big Post

3 texts to say come and collect. Not at depot. Total drive time 3 by 2 hour return trips. Then told could collect from toll direct. Drive time 3 hours. Drove to toll only to be told can not be realeased to third party. Time on hold on phone 4 hours. Should have driven to Melbourne to pick it up myself. Still haven’t received goods at time of writing. The company tells you anything to hang up. When I said I will stay on the line until they ring toll and run a tracking search was told not possible. Stay away from this company that uses the cheapest possible contractors as if anything goes wrong you will not get a straight answer.

If I could give zero stars I would. We bought a product from a supplier who utilised Big Post. The item was to be sent to a local depot for collection. The item was picked up and delivered to the depot within 48 hours. It was two weeks before Big Post notified us that the item was at the depot for collection. This was only after we chased it up. We emailed Big Post who did not apologise and just blamed the depot.
We will not buy from a supplier that uses them.

RUDE CUSTOMER SERVICE
Unprofessional company, after delivery extra charges are invoiced with no communication. Charges are discretionary by the couriers. Dimensions and weights supplied at the time of booking, after delivery then receive a bill for additional heavy weight charges. Spoke to accounts, confirm did not need to pay the additional invoice. Then receive a final demand notice with threats of lodging with a credit agency. Spoke to accounts again, told me to take it up with my customer and I was the one that booked the freight incorrectly as it was a residential address, even though the customer confirmed its a business address.

We employ Big Post as it was sold to us - to deal with couriers so we don't have to call seperate companies and chase parcels when our customers ring saying they haven't turned up on multiple occasions.

They don't seem to hold any more weight with couriers than we would just dealing with them ordinarily, we will handle our own freight from now on.

There is also no option to not 'leave safe' no matter the size of the parcel, so when couriers claim they have delivered and they clearly haven't, we can't prove they've just stolen the parcel as th...

Package is 3 days late and counting ! Tracking service is never updated , and staff don’t want to help when I call I am just told to check the tracking advice that had never been updated since the job was booked

I purchased a piece of furniture that required a skid 3 weeks ago to be delivered to the nearest depot within 5 working days. $150 with $12 insurance for a 270Km drive seemed great. Until my piece of furniture was lost in transit.
Big Post have used every excuse under the sun to blame my supplier (not their fault) blame the sub contractor TOLL IPEC and take no responsibility.

I’ve asked for remuneration based upon the Freight Warranty purchased. Answer NO.
I’ve asked to have that item returned to the store (if they ever find it) so I can pick...

My parcels were dropped off by TNT on the 5th January. This same week I dropped in and asked if Big Post had received them, to be told they're not there yet. I chased these parcels 2 more times, once by phone, then another visit. I ended up dropping in again (12th) because TNT (NOT TOLL) had already delivered it to these guys on the 5th. After a bunch of confusion, it was discovered that my parcels may have come after hours, and not been "checked in" to the system. Apparently this happens more often than you would expect, and the employees resp...

Unprofessional company, after delivery extra charges are invoiced with no communication. Charges are discretionary by the couriers. Dimensions and weights supplied at the time of booking, after delivery then receive a bill for additional heavy weight charges. Spoke to accounts, confirm did not need to pay the additional invoice. Then receive a final demand notice with threats of lodging with a credit agency. Spoke to accounts again, told me to take it up with my customer and I was the one that booked the freight incorrectly as it was a residential address, even though the customer confirmed its a business address.

Used several times thinking the enormous delays were just bad luck, but the absolute unwillingness to try and locate lost freight and naivety of BigPost in believing illogical statements from the transport providers they use when occasionally attempting a lackluster follow up on the customers behalf was unnaceptable.

Signed up to Big Post as a business owner looking for a service that would take the hassle out of us having to deal with multiple freight companies. They promised account managers who would look after that for us. Great, or so we thought!
Sounds good in theory until something goes wrong. They lost a valuable shipment, we had to follow them up daily for updates - no communication. Told us the shipment was lost and there was nothing they could do. So I rang the courier myself and after a few phone calls the shipment was located and returned to us...

Packages arrived brocken and big post always added charges. Their customer service is shocking. They refuse to help resolve any issues. Quick to take your money though. Very disappointed in the whole experience.

Package was 6 days late from expected delivery date. Tracking information was incorrect entire time.
Had no communication from Bigpost. Every time I made contact I was giving different excuse from the truck broke down to traffic, etc.

Then told I would have to pay more money for an earlier delivery when package was already 6 days late.
No offer of a discount or compensation.
Impossible to rely on Bigpost anymore.

Really terrible service, hidden fees added on everywhere, for residential pick up, for check weight, for weekly admin which doesn't seem to exist, no logic, like speaking with a child or to a brick wall. Would not recommend these guys if you're requiring regular freight needs, the invoicing and charges are completely inconsistent and problem solving really poor. Try Sendle, E-Go or just Australia Post as worthy alternatives or some of the other commercial agents if you run a business.

Product turned up damaged. Sender was forced to refund part of the purchase so I could have it repaired. Very disappointing for both sender and reciever. Told would have to jump through hoops to get product replaced and was on a tight time frame. Door was almost one week late.

I have recently had a very bad experience with this freight forward company.

A parcel being tracked by this company was never received, however they absolve themselves of all responsibility for the loss of my parcel.

The parcel in question have a value greater than $300.

There response to my questioning of it's whereabouts was that it was delivered and probably stolen. Clearly not the response of a reputable company.

The driver was sent from the courier company to investigate. I questioned him about where the parcel was left. He indicated t...