Nothing good to say after that experience
My parcels were dropped off by TNT on the 5th January. This same week I dropped in and asked if Big Post had received them, to be told they're not there yet. I chased these parcels 2 more times, once by phone, then another visit. I ended up dropping in again (12th) because TNT (NOT TOLL) had already delivered it to these guys on the 5th. After a bunch of confusion, it was discovered that my parcels may have come after hours, and not been "checked in" to the system. Apparently this happens more often than you would expect, and the employees resp...onsible have been spoken to about this before, yet they still do it. So let me get this right, it arrives on the 5th after hours. It's accepted, but then left sitting there for 7 days, until I come looking for it??? Nobody noticed 3 LARGE boxes sitting there for a week? Weird. Anyway, when I finally collect my missing packages, the guy tells me someone there changed the con note number on the boxes. WHY WOULD THEY DO THAT??? In the end, I've been given different reasons for why my parcels were "invisible". Anyway, I would not trust these guys to organise a large drinking session in a brewery, if you catch my drift.
Will never use again
Used several times thinking the enormous delays were just bad luck, but the absolute unwillingness to try and locate lost freight and naivety of BigPost in believing illogical statements from the transport providers they use when occasionally attempting a lackluster follow up on the customers behalf was unnaceptable.
Apparently its okay to be 6 days late.
Package was 6 days late from expected delivery date. Tracking information was incorrect entire time.
Had no communication from Bigpost. Every time I made contact I was giving different excuse from the truck broke down to traffic, etc.
Then told I would have to pay more money for an earlier delivery when package was already 6 days late.
No offer of a discount or compensation.
Impossible to rely on Bigpost anymore.
Door turned up damaged and broken glass.
Product turned up damaged. Sender was forced to refund part of the purchase so I could have it repaired. Very disappointing for both sender and reciever. Told would have to jump through hoops to get product replaced and was on a tight time frame. Door was almost one week late.
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I was expecting delivery within 2days even tracking web page says. But nothing happened every time I call they said it is in transit (Frankston to hoppers I don't know how many days it takes ) .i requested call center people to give me contact details of the driver or someone so, I can pick it up. simple answer for Big post sorry we don't have details we just website.
Questions & Answers
I am waiting for a$3300.00 jukebox coming from melbourne, to benalla bigpost depot. help. no one here including benalla post office has heard of bigpost benalla, they informed me that this was a scam???, can some one help the job number is BP996119.
Big post don’t have depots, they use third party carrier services like, StarTrack, TNT etc.
Thanks for the info, I will start ringing around
Big Post has a network of depot partners that our customers can have freight delivered to, for receivers to collect from. Your freight will be delivered to our depot partner in Benalla. The freight is currently in transit, unfortunately it has been affected by the current carrier service delays.
When the freight has been delivered to the depot you will receive an email advising you how you can collect. If you have not received that email by the end of this week please feel free to give us a call on 03 9544 5525 8.30am - 5pm Mon - Fri, or email email@example.com.
Big Post Customer Service
Are there any insurance included when you book with Big Post when an item goes missing?
thank you for your question. Big Post offers a product called Freight Warranty, which the customer can choose to add to their account.
Freight Warranty covers most freight types, although there are some exclusions such as breakable items eg. glass and ceramics, and items booked as authority to leave. If the customer has chosen to activate this on their account they can make a claim for both damaged and lost items. If you would like more information I would be happy to send you our Freight Warranty documents.
Big Post Customer Service
Hi users wher do ye get it? Is it available to all states?? Love to know and try,fed up with aust post every store i have been to is run by people who dont have a grip on english and cant explain the annomalies within Aust post.
dont use big post , it is horrible .use transdirect
Thanks for that
Good morning - Big Post have thousands of active customers who are very happy with our service. We would love the opportunity to talk to you about our service and whether it is the right fit for your business. Please let us know the best time to contact you and I can send you a direct message for your contact details. We look forward to talking with you soon! Best Regards, Jane.
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