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- 3 reviews
- 1 like
- Verified
Customer service was great
The package didn’t arrive on time, but Jess went above and beyond to help me get it asap. She kept me updated as to where it was and when it should be available for me. The only unfortunate thing was, they’ve closed some of their regional depots, making it harder to pick up.
- Incentivised Review No
- Sender or ReceiverReceiver
- Delivery TimeLate
- Shipping TypeDomestic
- Delivery Arrived in Good ConditionYes
- Verified
Exceptional customer service experience
My experience dealing with Simone was truly outstanding.
The transit of my goods was difficult and running late during a week in which I had delicate logistics to manage. At the first moment of contact, Simone demonstrated that she clearly understood the difficulty of my situation and committed herself to ensuring that the goods arrived within a very narrow timeframe in spite of multiple delays and hurdles (the goods were already running late when we made first contact). Despite her inability to guarantee me that she would be able to achieve ...
- Incentivised Review No
- Sender or ReceiverReceiver
- Delivery TimeLate
- Shipping TypeDomestic
- Delivery Arrived in Good ConditionYes
Simone was so happy to know that she was able to help you receive your items as soon as possible despite the challenges. Thank you for taking the time to post this wonderful review, the feedback is very much appreciated!
- Verified
Disappointed with the delivery time but customer service was fantastic
The package supposed to arrive at Friday but TNT driver didn't call or text before delivery and did not knocked properly to hear even though I am just inside. Same driver came on Monday and I missed it again due to driver error. It was redelivered on Tuesday with a different driver and I had a text upon driver pickup of the product and a call when the driver came outside my apartment.
During this time I was in contact Bailey, a customer service representative, who always follow up my order with TNT. Although I am really disappointed with the d...
Read moreelivery service, Bailey stood out and tried his best to help me. I had come to conclusion that the error for the delivery was due to lack of standard in delivering (i.e., a call when the delivery guy arrives or a standard that the package would be delivered on that day). A driver's mistake does not generalize everyone who is working hard in the company. I hope the problem I encountered wouldn't be experienced by others. Good job and thank you Bailey!- Incentivised Review No
- Sender or ReceiverReceiver
- Delivery TimeUnacceptably Late
- Shipping TypeDomestic
Hi Jerwin. Sorry to hear there were issues with your delivery. Unfortunately this can happen from time time with any carrier, but we will be sure to pass this feedback on to TNT. We are very glad to h...
Read moreear however that the service Bailey provided you with made a difference! He is a valuable part of the Big Post Customer Service team, and he will be thrilled to hear this feedback. Best Regards, Jane
- Verified
Big Post helped a lot
We using BIG POST and Northline frequent- always a no fuzz and easy transaction. When we had lately trouble and Northline was unable to collect on booked pick up date, staff from Big Post followed up and chased down carrier to get the large freight picked up soonish after. Would use them again- good communication and the really care.
- Incentivised Review No
- Sender or ReceiverSender
- Delivery TimeLate
- Shipping TypeDomestic
The Big Post team really pride ourselves on the customer service we provide, and Alice and Stefan were so pleased they could sort out the pick up issue for you. Thank you for taking the time to post y...
Read moreour review, the team will be delighted to hear your feedback! Best Regards Jane
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- Verified
Exceptional Customer Service - Thanks Adrian!
Adrian was fantastic at tracing down our item that was originally not scanned in by the courier. We were under extremely tight deadlines, and he was able to keep us updated every step of the way, and ensure our produce arrived out our doorstep in time - something I've yet to experience before when tracking parcels. Exceptional service! Thanks again!
- Incentivised Review No
- Sender or ReceiverReceiver
- Delivery TimeLate
- Shipping TypeDomestic
- Delivery Arrived in Good ConditionYes
Hi Jennifer, thanks so much for the the feedback! Adrian has shown us from the beginning how dedicated he is to our customers, and how willing he is to go above and beyond. So glad your urgent deliver...
Read morey was successful - looking forward to the next one! Sam
- Verified
Great service - Simone
Delayed delivery of consignment on Northline. Fantastic service from Simone, with keeping us in the loop and pushing for delivery on her end where possible. Quick replies and honest & open feedback! One of the easier and more positive experiences we have had with freight forwarders :)
- Incentivised Review No
- Sender or ReceiverSender
- Delivery TimeLate
- Shipping TypeDomestic
Hi Katrina, thanks for your kind words. We all know that things don't always go perfectly when shipping items across the country, but I'm glad you know that we are always here to help and support you ...
Read moreon the odd occasion that things don't go according to plan! Simone especially continues to go above and beyond with her customers. Great to see! SamQuestions & Answers
Can anyone help me with
Big Post Job Number: BP1197439
Carrier Connote: BSX166751. I’m waiting delivery of 20metres of timber from Timber & Rose Melbourne, parcel length 3100mm to a Sydney suburb. Original ETA 1 April 2022. Still hasn’t arrived - now 9 April. Called BigPost twice told the first time that it was in depot in Sydney, that it was 3100 parcel so needs a special vehicle and may need vehicle with crane!! Really? BigPost doesn’t have on hand a suitable vehicle for a parcel of timber boards 3100mm long?? Window of opportunity to have job done by current contractor closing fast.
Can anyone help me with
Big Post Job Number: BP1197439
Carrier Connote: BSX166751. I’m waiting delivery of 20metres of timber from Timber & Rose Melbourne, parcel length 3100mm to a Sydney suburb. Original ETA 1 April 2022. Still hasn’t arrived - now 9 April. Called BigPost twice told the first time that it was in depot in Sydney, that it was 3100 parcel so needs a special vehicle and may need vehicle with crane!! Really? BigPost doesn’t have on hand a suitable vehicle for a parcel of timber boards 3100mm long?? Window of opportunity to have job done by current contractor closing fast.
Hi Tina,
Deliveries to residential addresses where there are no unloading facilities will require certain types of trucks, This requirement and the fact that many carriers are experiencing driver shor...
I am waiting for a$3300.00 jukebox coming from melbourne, to benalla bigpost depot. help. no one here including benalla post office has heard of bigpost benalla, they informed me that this was a scam???, can some one help the job number is BP996119.
Big post don’t have depots, they use third party carrier services like, StarTrack, TNT etc.
Hi Jim,
Big Post has a network of depot partners that our customers can have freight delivered to, for receivers to collect from. Your freight will be delivered to our depot partner in Benalla. The f...
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Extra Information
Excellent app
Very quick delivery
Delivered much quicker than expected
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Hi Amber,
Read more that is no longer in our network. Hopefully that area will be serviced by a depot again in the near future.thank you for taking the time to post a review, Jess will be thrilled!
We know our customers and receivers really like the option our depots offer, so we are working on replacing any depot...