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Big Post
4.3 from 202 reviews · View Statistics
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Reviews

2.3
16 reviews
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Amber
AmberCentral West, NSW
  • 3 reviews
  • 1 like
  • Verified

Customer service was great

published

The package didn’t arrive on time, but Jess went above and beyond to help me get it asap. She kept me updated as to where it was and when it should be available for me. The only unfortunate thing was, they’ve closed some of their regional depots, making it harder to pick up.

  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeLate
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
Big Post
JaneBig PostSend a private message
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  • Verified

Exceptional customer service experience

published
  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeLate
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
Big Post
JaneBig PostSend a private message

Simone was so happy to know that she was able to help you receive your items as soon as possible despite the challenges. Thank you for taking the time to post this wonderful review, the feedback is very much appreciated!

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jerwin c.
jerwin c.Greater Melbourne (Metropolitan), VIC
  • Verified

Disappointed with the delivery time but customer service was fantastic

published
  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeUnacceptably Late
  • Shipping TypeDomestic
Big Post
JaneBig PostSend a private message
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  • Verified

Big Post helped a lot

published

We using BIG POST and Northline frequent- always a no fuzz and easy transaction. When we had lately trouble and Northline was unable to collect on booked pick up date, staff from Big Post followed up and chased down carrier to get the large freight picked up soonish after. Would use them again- good communication and the really care.

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeLate
  • Shipping TypeDomestic
Big Post
JaneBig PostSend a private message
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  • Verified

Exceptional Customer Service - Thanks Adrian!

published

Adrian was fantastic at tracing down our item that was originally not scanned in by the courier. We were under extremely tight deadlines, and he was able to keep us updated every step of the way, and ensure our produce arrived out our doorstep in time - something I've yet to experience before when tracking parcels. Exceptional service! Thanks again!

  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeLate
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
Big Post
JaneBig PostSend a private message
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  • Verified

Great service - Simone

published

Delayed delivery of consignment on Northline. Fantastic service from Simone, with keeping us in the loop and pushing for delivery on her end where possible. Quick replies and honest & open feedback! One of the easier and more positive experiences we have had with freight forwarders :)

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeLate
  • Shipping TypeDomestic
Big Post
JaneBig PostSend a private message
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Questions & Answers

Tina
Tinaasked

Can anyone help me with
Big Post Job Number: BP1197439
Carrier Connote: BSX166751. I’m waiting delivery of 20metres of timber from Timber & Rose Melbourne, parcel length 3100mm to a Sydney suburb. Original ETA 1 April 2022. Still hasn’t arrived - now 9 April. Called BigPost twice told the first time that it was in depot in Sydney, that it was 3100 parcel so needs a special vehicle and may need vehicle with crane!! Really? BigPost doesn’t have on hand a suitable vehicle for a parcel of timber boards 3100mm long?? Window of opportunity to have job done by current contractor closing fast.

No answers
Tina
Tinaasked

Can anyone help me with
Big Post Job Number: BP1197439
Carrier Connote: BSX166751. I’m waiting delivery of 20metres of timber from Timber & Rose Melbourne, parcel length 3100mm to a Sydney suburb. Original ETA 1 April 2022. Still hasn’t arrived - now 9 April. Called BigPost twice told the first time that it was in depot in Sydney, that it was 3100 parcel so needs a special vehicle and may need vehicle with crane!! Really? BigPost doesn’t have on hand a suitable vehicle for a parcel of timber boards 3100mm long?? Window of opportunity to have job done by current contractor closing fast.

2 answers
Big Post
JaneBig PostSend a private message
Tina
Tina

Arrived in excellent condition. Thank you

Jim C
Jim Casked

I am waiting for a$3300.00 jukebox coming from melbourne, to benalla bigpost depot. help. no one here including benalla post office has heard of bigpost benalla, they informed me that this was a scam???, can some one help the job number is BP996119.

4 answers
Ecorides A.
Ecorides A.

Big post don’t have depots, they use third party carrier services like, StarTrack, TNT etc.

Jim C
Jim C

Thanks for the info, I will start ringing around

Big Post
JaneBig PostSend a private message
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Extra Information

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Ameer

Excellent app

by Ameer on 18 Aug 2022
Excellent app, and excellent service. I as a business owner, use their portal with our website platform, and it works perfect and seamless. Nice work ... Read full review

LMG

Very quick delivery

by LMG on 18 Aug 2022
My purchase arrived within a few days, much quicker than I expected. The parcel was dropped off as per my delivery instructions. Thank you.... Read full review

Therese G.

Delivered much quicker than expected

by Therese G. on 18 Aug 2022
Aussie Gardener (whom I purchased from) had advised that, do to staff shortages, delivery may be delayed. However it came ahead of the expected time, ... Read full review

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