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Big Post
4.3 from 202 reviews · View Statistics
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Reviews

2.8
6 reviews
5
(2)
4
(1)
3
(0)
2
(0)
1
(3)
  • Sender or ReceiverSender (0) · Receiver (1)
  • Delivery Time
  • Delivery Arrived in Good ConditionYes (1) · No
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Amber
AmberCentral West, NSW
  • 3 reviews
  • 1 like
  • Verified

Customer service was great

published

The package didn’t arrive on time, but Jess went above and beyond to help me get it asap. She kept me updated as to where it was and when it should be available for me. The only unfortunate thing was, they’ve closed some of their regional depots, making it harder to pick up.

  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeLate
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionYes
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Questions & Answers

Tina
Tinaasked

Can anyone help me with
Big Post Job Number: BP1197439
Carrier Connote: BSX166751. I’m waiting delivery of 20metres of timber from Timber & Rose Melbourne, parcel length 3100mm to a Sydney suburb. Original ETA 1 April 2022. Still hasn’t arrived - now 9 April. Called BigPost twice told the first time that it was in depot in Sydney, that it was 3100 parcel so needs a special vehicle and may need vehicle with crane!! Really? BigPost doesn’t have on hand a suitable vehicle for a parcel of timber boards 3100mm long?? Window of opportunity to have job done by current contractor closing fast.

No answers
Tina
Tinaasked

Can anyone help me with
Big Post Job Number: BP1197439
Carrier Connote: BSX166751. I’m waiting delivery of 20metres of timber from Timber & Rose Melbourne, parcel length 3100mm to a Sydney suburb. Original ETA 1 April 2022. Still hasn’t arrived - now 9 April. Called BigPost twice told the first time that it was in depot in Sydney, that it was 3100 parcel so needs a special vehicle and may need vehicle with crane!! Really? BigPost doesn’t have on hand a suitable vehicle for a parcel of timber boards 3100mm long?? Window of opportunity to have job done by current contractor closing fast.

2 answers
Big Post
JaneBig PostSend a private message
Tina
Tina

Arrived in excellent condition. Thank you

Jim C
Jim Casked

I am waiting for a$3300.00 jukebox coming from melbourne, to benalla bigpost depot. help. no one here including benalla post office has heard of bigpost benalla, they informed me that this was a scam???, can some one help the job number is BP996119.

4 answers
Ecorides A.
Ecorides A.

Big post don’t have depots, they use third party carrier services like, StarTrack, TNT etc.

Jim C
Jim C

Thanks for the info, I will start ringing around

Big Post
JaneBig PostSend a private message
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Extra Information

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Jean

Sendle so easy!

by Jean on 20 Aug 2022
Preparation for pickup was easy. Parcel picked up next morning. Received at interstate destination the next day! So quick and fuss-free! This is what... Read full review

HPerth

Joy plus

by HPerth on 19 Aug 2022
Joy in every smell. Delivery was fast. Highly recommend. Beautiful and reasonable prices, I love everything about this fantastic company.... Read full review

Dave P.

A lot quicker than Australia Post.

by Dave P. on 19 Aug 2022
I didn't expect my package to arrive that soon. Very impressed.... Read full review

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