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Big Post
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Exceptional customer service experience
My experience dealing with Simone was truly outstanding.
The transit of my goods was difficult and running late during a week in which I had delicate logistics to manage. At the first moment of contact, Simone demonstrated that she clearly understood the difficulty of my situation and committed herself to ensuring that the goods arrived within a very narrow timeframe in spite of multiple delays and hurdles (the goods were already running late when we made first contact). Despite her inability to guarantee me that she would be able to achieve ...
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Exceptional Customer Service - Thanks Adrian!
Adrian was fantastic at tracing down our item that was originally not scanned in by the courier. We were under extremely tight deadlines, and he was able to keep us updated every step of the way, and ensure our produce arrived out our doorstep in time - something I've yet to experience before when tracking parcels. Exceptional service! Thanks again!
Hi Jennifer, thanks so much for the the feedback! Adrian has shown us from the beginning how dedicated he is to our customers, and how willing he is to go above and beyond. So glad your urgent deliver...
Read morey was successful - looking forward to the next one! Sam
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Great service - Simone
Delayed delivery of consignment on Northline. Fantastic service from Simone, with keeping us in the loop and pushing for delivery on her end where possible. Quick replies and honest & open feedback! One of the easier and more positive experiences we have had with freight forwarders :)
Hi Katrina, thanks for your kind words. We all know that things don't always go perfectly when shipping items across the country, but I'm glad you know that we are always here to help and support you ...
Read moreon the odd occasion that things don't go according to plan! Simone especially continues to go above and beyond with her customers. Great to see! SamQuestions & Answers
Can anyone help me with
Big Post Job Number: BP1197439
Carrier Connote: BSX166751. I’m waiting delivery of 20metres of timber from Timber & Rose Melbourne, parcel length 3100mm to a Sydney suburb. Original ETA 1 April 2022. Still hasn’t arrived - now 9 April. Called BigPost twice told the first time that it was in depot in Sydney, that it was 3100 parcel so needs a special vehicle and may need vehicle with crane!! Really? BigPost doesn’t have on hand a suitable vehicle for a parcel of timber boards 3100mm long?? Window of opportunity to have job done by current contractor closing fast.
Can anyone help me with
Big Post Job Number: BP1197439
Carrier Connote: BSX166751. I’m waiting delivery of 20metres of timber from Timber & Rose Melbourne, parcel length 3100mm to a Sydney suburb. Original ETA 1 April 2022. Still hasn’t arrived - now 9 April. Called BigPost twice told the first time that it was in depot in Sydney, that it was 3100 parcel so needs a special vehicle and may need vehicle with crane!! Really? BigPost doesn’t have on hand a suitable vehicle for a parcel of timber boards 3100mm long?? Window of opportunity to have job done by current contractor closing fast.
Hi Tina,
Deliveries to residential addresses where there are no unloading facilities will require certain types of trucks, This requirement and the fact that many carriers are experiencing driver shor...
Arrived in excellent condition. Thank you
I am waiting for a$3300.00 jukebox coming from melbourne, to benalla bigpost depot. help. no one here including benalla post office has heard of bigpost benalla, they informed me that this was a scam???, can some one help the job number is BP996119.
Big post don’t have depots, they use third party carrier services like, StarTrack, TNT etc.
Thanks for the info, I will start ringing around
Hi Jim,
Big Post has a network of depot partners that our customers can have freight delivered to, for receivers to collect from. Your freight will be delivered to our depot partner in Benalla. The f...
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Fantastic quick service
First time that I have used Sendle, but it won't be the last.
Super fast shipping!
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Simone was so happy to know that she was able to help you receive your items as soon as possible despite the challenges. Thank you for taking the time to post this wonderful review, the feedback is very much appreciated!