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Big Post
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- Verified
Great Support & Service
Very easy to compare pricing from different carriers and choose.
Highly Recommend, Prices are great! and awesome customer service
User Friendly booking platform
Keep up the great work
Big Thanks to Divya Bola
Sales Representative
- Verified
Great service and advise
Great support and introduction to my first shipment. My package was picked up on the day it was scheduled and pricing very competitive.
A very poster experience. I highly recommend BigPost
Hi Natalie,
we really appreciate you taking the time to post a review, and thank you so much for the recommendation! ...
Read more Best Regards Jane
- Verified
Terrible
RUDE CUSTOMER SERVICE
Unprofessional company, after delivery extra charges are invoiced with no communication. Charges are discretionary by the couriers. Dimensions and weights supplied at the time of booking, after delivery then receive a bill for additional heavy weight charges. Spoke to accounts, confirm did not need to pay the additional invoice. Then receive a final demand notice with threats of lodging with a credit agency. Spoke to accounts again, told me to take it up with my customer and I was the one that booked the freight incorrectly as it was a residential address, even though the customer confirmed its a business address.
- Verified
Very convenient to use!
Very easy to compare pricing from different couriers. Often the bigpost pricing is much cheaper than the price I can get from booking directly with their partner couriers. Would highly recommend!
Hi Mitchell,
thank you for taking the time to put up your review, we really appreciate it !...
Read more Best Regards Jane
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- Verified
Excellent Service and Follow up
It's refreshing when you have a company that understands that your time is precious. Divya from Big Post has handled our expo deliveries proactively and professionally, keeping us updated every step of the way. And our expo supplies and cabinetry arrived on time and without an issues.
Hi Laura,
thank you for your review, Divya will be thrilled with the feedback!...
Read more Best Regards Jane
- Verified
Not worth paying for the 'service', can't sign on delivery
We employ Big Post as it was sold to us - to deal with couriers so we don't have to call seperate companies and chase parcels when our customers ring saying they haven't turned up on multiple occasions.
They don't seem to hold any more weight with couriers than we would just dealing with them ordinarily, we will handle our own freight from now on.
There is also no option to not 'leave safe' no matter the size of the parcel, so when couriers claim they have delivered and they clearly haven't, we can't prove they've just stolen the parcel as th...
Read moreey don't require a signature. Very disappointed, they don't take responsibility and we will be cancelling our account. UPDATE: Reetu from customer service just contacted us to say the parcel has been lost (stolen).Thank you Charlotte for the opportunity to clarify the Freight Warranty product and taking the time to work with me on this issue, I'm glad we were able to come to a mutual agreement to resolve this one.
Best Regards
Jane
The reviewer stated that an incentive was offered for this review
- Verified
Great service from Big Post.
Have been using with our business for the past year. Particularly like the personal assistance when needed and the ease of use with the booking system. All in all great prices and good service. Highly recommend!
- Verified
GAME CHANGER
Big Post has made a huge difference on how we send parcels interstate.
It is easy to use and it feels like you are dealing with Freight company direct.
And can quote up jobs in an instant with its quick quote system.
- Verified
Good Service with Competitive Pricing
We have been using this service for past 3 months and are very happy with the customer service and the booking system which is easy to use. Being able to see/view the pricing from several transport companies makes it easier, with being able to view the status of your freight is also great. Would have not problems with recommending this company for any transport needs.
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- Verified
Awesome!
Have been using BIGPOST for most of my bulk freight. Customer service is great, prices are fantastic.
Kelly Ann Liebelt has been very helpful answering all my questions. Keep up the great work!
- Verified
One stop shop for our freight needs
We have only started using Big Post recently and it's been a dream so far. Easy to use system and they are easy to get in contact with if there is any issues.
- Verified
without a doubt the best courier booking company to deal with
BIGPOST should go and do training at other booking companies on how they do things as they leave there competitors for dust. They respond straight away to any query and follow up on everything in a timely manner, 100% recommend to any who wants a RELIABLE booking platform
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- 3 reviews
- Verified
Great service and price, strongly recommend Big Post!
Professional logistics platform, very competitive price and service, pick up and delivery on time, and service team is friendly and hassle free, really happy with them, would recommend to all my friends.
The reviewer stated that an incentive was offered for this review
- Verified
Great company
Fantastic customer service that have quick replies, and are fast to answer the phone. haven't had a bad experience from them yet. Packages delivered on time and if they weren't, Bigpost were happy to help.
- Verified
Great Customer Service
BigPost has provided the best services so far with all our parcels
Best pricing and easy to deal with the awesome customer service team
Easy interface and easy to track shipments and orders on screen
Questions & Answers
Can anyone help me with
Big Post Job Number: BP1197439
Carrier Connote: BSX166751. I’m waiting delivery of 20metres of timber from Timber & Rose Melbourne, parcel length 3100mm to a Sydney suburb. Original ETA 1 April 2022. Still hasn’t arrived - now 9 April. Called BigPost twice told the first time that it was in depot in Sydney, that it was 3100 parcel so needs a special vehicle and may need vehicle with crane!! Really? BigPost doesn’t have on hand a suitable vehicle for a parcel of timber boards 3100mm long?? Window of opportunity to have job done by current contractor closing fast.
Can anyone help me with
Big Post Job Number: BP1197439
Carrier Connote: BSX166751. I’m waiting delivery of 20metres of timber from Timber & Rose Melbourne, parcel length 3100mm to a Sydney suburb. Original ETA 1 April 2022. Still hasn’t arrived - now 9 April. Called BigPost twice told the first time that it was in depot in Sydney, that it was 3100 parcel so needs a special vehicle and may need vehicle with crane!! Really? BigPost doesn’t have on hand a suitable vehicle for a parcel of timber boards 3100mm long?? Window of opportunity to have job done by current contractor closing fast.
Hi Tina,
Deliveries to residential addresses where there are no unloading facilities will require certain types of trucks, This requirement and the fact that many carriers are experiencing driver shor...
Arrived in excellent condition. Thank you
I am waiting for a$3300.00 jukebox coming from melbourne, to benalla bigpost depot. help. no one here including benalla post office has heard of bigpost benalla, they informed me that this was a scam???, can some one help the job number is BP996119.
Big post don’t have depots, they use third party carrier services like, StarTrack, TNT etc.
Thanks for the info, I will start ringing around
Hi Jim,
Big Post has a network of depot partners that our customers can have freight delivered to, for receivers to collect from. Your freight will be delivered to our depot partner in Benalla. The f...
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Great service the fastest yet in years of online shopping
Excellent communication for dispatch and delivery. Very timely. Thank you.
Great service!
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Thank you for the wonderful review, Divya and the team will be so happy to see the feedback!
Best Regards
Jane