Signed up to Big Post as a business owner looking for a service that would take the hassle out of us having to deal with multiple freight companies. They promised account managers who would look after that for us. Great, or so we thought!
Sounds good in theory until something goes wrong. They lost a valuable shipment, we had to follow them up daily for updates - no communication. Told us the shipment was lost and there was nothing they could do. So I rang the courier myself and after a few phone calls the shipment was located and returned to us...
Horrible company. Every time we sent items with them, they would charge extra. They have no customer service.
Packages arrived brocken and big post always added charges. Their customer service is shocking. They refuse to help resolve any issues. Quick to take your money though. Very disappointed in the whole experience.
Really Poor Service, Hidden Fees Everywhere
Really terrible service, hidden fees added on everywhere, for residential pick up, for check weight, for weekly admin which doesn't seem to exist, no logic, like speaking with a child or to a brick wall. Would not recommend these guys if you're requiring regular freight needs, the invoicing and charges are completely inconsistent and problem solving really poor. Try Sendle, E-Go or just Australia Post as worthy alternatives or some of the other commercial agents if you run a business.
I will not recommend this company. Not professional at all. Claiming not pickup from private address, and want to cancel my job, while courier company turn up and collected the job 5 minutes after they called me. Yet, they use TNT. Claiming TNT doesn't not pick up from private address. I use Transdirect, and they are able to organize the pick up with TNT, how funny is that. Don't use Big Post!!!
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You can't trust the Quoting System or that they will actually complete the jobs
I started using the system to quote on some of my projects as I thought the online experience seemed good. So I used this for a few jobs for quoting but lucky that only 3 had actually gone through on my end so losses were minimised.
- Quoted $770+gst for delivery of 7mx2.2mx.3m 1300kg to Paget depot from us in Carole Park.
- Job was booked in, and I on-charged that to customer which is our usual system.
- Driver shows up for pickup, Big post says they can't do 7m when Job was already booked. They said it would be an extra $3500!!....
Very poor services they said my past will be delivered by 10 of Oct 2019. I wait for all day never give me a phone call. I don't know where's my past now? I need my post to do the business and I lost $500/day by my can't receive the everyday.
Questions & Answers
I am waiting for a$3300.00 jukebox coming from melbourne, to benalla bigpost depot. help. no one here including benalla post office has heard of bigpost benalla, they informed me that this was a scam???, can some one help the job number is BP996119.
Big post don’t have depots, they use third party carrier services like, StarTrack, TNT etc.
Thanks for the info, I will start ringing around
Big Post has a network of depot partners that our customers can have freight delivered to, for receivers to collect from. Your freight will be delivered to our depot partner in Benalla. The freight is currently in transit, unfortunately it has been affected by the current carrier service delays.
When the freight has been delivered to the depot you will receive an email advising you how you can collect. If you have not received that email by the end of this week please feel free to give us a call on 03 9544 5525 8.30am - 5pm Mon - Fri, or email firstname.lastname@example.org.
Big Post Customer Service
Are there any insurance included when you book with Big Post when an item goes missing?
thank you for your question. Big Post offers a product called Freight Warranty, which the customer can choose to add to their account.
Freight Warranty covers most freight types, although there are some exclusions such as breakable items eg. glass and ceramics, and items booked as authority to leave. If the customer has chosen to activate this on their account they can make a claim for both damaged and lost items. If you would like more information I would be happy to send you our Freight Warranty documents.
Big Post Customer Service
Hi users wher do ye get it? Is it available to all states?? Love to know and try,fed up with aust post every store i have been to is run by people who dont have a grip on english and cant explain the annomalies within Aust post.
dont use big post , it is horrible .use transdirect
Thanks for that
Good morning - Big Post have thousands of active customers who are very happy with our service. We would love the opportunity to talk to you about our service and whether it is the right fit for your business. Please let us know the best time to contact you and I can send you a direct message for your contact details. We look forward to talking with you soon! Best Regards, Jane.
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