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Big Post
4.3 from 197 reviews · View Statistics
See the Best Couriers in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

3.2
19 reviews
5
(9)
4
(2)
3
(0)
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Sam
SamVictoria
  • Verified

Out standing service!

published

Highly recommend! Great service, Often the Big Post pricing is much cheaper than the price I can get from booking directly with their partner couriers. Very easy to compare pricing from different couriers. 337 deliveries only had three issues, Big Post team helped me all the way and made sure my customer received there order. Keep up the great work. Thank you :)

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig PostSend a private message

Thank you Sam for your wonderful review, we really appreciate it !

Kind Regards from the Big Post Team :)

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mark a.
mark a.Wide Bay-Burnett, QLD
  • Verified

If you value your customers, do not use Big Post.

published

If I could give zero stars I would. We bought a product from a supplier who utilised Big Post. The item was to be sent to a local depot for collection. The item was picked up and delivered to the depot within 48 hours. It was two weeks before Big Post notified us that the item was at the depot for collection. This was only after we chased it up. We emailed Big Post who did not apologise and just blamed the depot.
We will not buy from a supplier that uses them.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig PostSend a private message

Hello Mark, I'm sorry to hear there was an issue with your delivery. Can you please provide the Big Post job number so I can take a look into what has happened?
Thank you
Jane

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Shaun
ShaunPerth, WA
  • 8 reviews
  • 27 likes
  • Verified

Nothing good to say after that experience

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Big Post
JaneBig PostSend a private message

Hello Shaun, I'm sorry to hear there has been confusion with your delivery. Can you please provide the Big Post job reference so that I can look into what has happened?
Thank you
Jane

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Cole
ColeGreater Melbourne (Outer), VIC
  • Verified

Very helpful staff

published

Kelly was incredibly helpful with sorting out a an incorrect charge on my account. Took the time, called me and the company we were dealing with to resolve the issue.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Collected
Shipping TypeDomestic
Big Post
JaneBig PostSend a private message

Thank you Cole for taking the time to post a review, Kelly will be thrilled to hear your feedback!

Best Regards
Jane

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Dave
DaveSouth East Queensland, QLD
  • 5 reviews
  • 5 likes
  • Verified

Happy with the outcome

published

After initially a delay in parcel pickup in Melbourne, after a phone discussion with Bigpost the delivery arrived in good time. I can understand that sometimes delivery pickups don't go as per scheduled, but good to know that when Bigpost are notified that they take quick action to rectify. yes Bigpost do actually care.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Collected
Shipping TypeDomestic
Big Post
JaneBig PostSend a private message
Dave
Dave

Thanks Jane all is now good :)

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Paul
PaulPerth, WA
  • 2 reviews
  • Verified

Will never use again

published

Used several times thinking the enormous delays were just bad luck, but the absolute unwillingness to try and locate lost freight and naivety of BigPost in believing illogical statements from the transport providers they use when occasionally attempting a lackluster follow up on the customers behalf was unnaceptable.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig PostSend a private message

Hi Paul, I am really sorry to hear about your experience. If you can provide me with the Big Post job I will like to look into what happened to cause the delays.
Thank you.
Jane

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  • Verified

Outstanding service

published

Hi recently signed up with Big Post.
Kellyann was amazing, polite to deal with and was so clear and professional with handling my requirements..
My first delivery arrived promptly as expected. Very happy with the services Big Post have offered..
High recommended very satisfied customer..
Jason. B
M&D Flooring

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig PostSend a private message

Hi Jason,
Kellyann will be thrilled to hear you are very happy with our service, thanks for taking the time to write a review!
Best Regards
Jane

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Elliot D.
Elliot D.Greater Melbourne (Outer), VIC
  • Verified

Horrible company. Every time we sent items with them, they would charge extra. They have no customer service.

published

Packages arrived brocken and big post always added charges. Their customer service is shocking. They refuse to help resolve any issues. Quick to take your money though. Very disappointed in the whole experience.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Big Post
JaneBig PostSend a private message

Hi Elliot, I am so sorry to hear you have had issues with your bookings. Can you please provide me with a BP number or Connote number so I can investigate the issue?
Regards,
Jane

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Alvin Brenner
Alvin BrennerBrisbane
  • 4 reviews
  • 4 likes
  • Verified

Really Poor Service, Hidden Fees Everywhere

published

Really terrible service, hidden fees added on everywhere, for residential pick up, for check weight, for weekly admin which doesn't seem to exist, no logic, like speaking with a child or to a brick wall. Would not recommend these guys if you're requiring regular freight needs, the invoicing and charges are completely inconsistent and problem solving really poor. Try Sendle, E-Go or just Australia Post as worthy alternatives or some of the other commercial agents if you run a business.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Big Post
JaneBig PostSend a private message

Hi Alvin, I'm devastated to read your review especially as you have been a customer since 2015. We will be in touch with you urgently.

Alvin Brenner
Alvin Brenner
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jerwin c.
jerwin c.Greater Melbourne (Metropolitan), VIC
  • Verified

Disappointed with the delivery time but customer service was fantastic

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Big Post
JaneBig PostSend a private message
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Simone L.
Simone L.Perth, WA
  • Verified

Efficient and affordable

published

Excellent service at a reasonable price. Using Big Post gives my business a choice of carriers and Big Post's higher volume rates are passed on to my business. The booking process is quick and easy and I have always had good service with speedy pick up and delivery. The Big Post staff are very friendly.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig PostSend a private message

Hi Simone,
thank you for your kind words, it's great to hear you are enjoying the service and Big Post is providing you options for your business!
Best Regards
Jane

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Ivy
IvySydney, NSW
  • Verified

Such a good service!

published

Yes, we are the sender, our package was picked up on time. And the tracking information is very helpful. Importance is the service is very good! We are very happy!

Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig PostSend a private message

Hi Ivy. Thank you for taking the time to provide your feedback, the Big Post team will be so happy to hear that you are happy with our service!

Best Regards
Jane

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The reviewer stated that an incentive was offered for this review

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NNE Furniture
NNE FurnitureSydney, NSW
  • Verified

Worst ever

published

I will not recommend this company. Not professional at all. Claiming not pickup from private address, and want to cancel my job, while courier company turn up and collected the job 5 minutes after they called me. Yet, they use TNT. Claiming TNT doesn't not pick up from private address. I use Transdirect, and they are able to organize the pick up with TNT, how funny is that. Don't use Big Post!!!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic
Big Post
JaneBig PostSend a private message
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  • Verified

Fantastic service! Highly recommend

published

I had a delivery which needed to be re-directed at the last minute and their Australian based customer support staff member (Bailey) was incredibly courteous and helpful! He kept in contact with me with updates and successfully re-directed the delivery. Incredibly happy with them. I have attempted a similar thing with a larger delivery company and they just gave me a reference number for my call but didn't do anything.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig PostSend a private message

Thanks so much Maddie, you made Bailey's day! We look forward to continuing to assist you. Regards, David

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Maddison
MaddisonSydney, NSW
  • Verified

Great service, fast response & all round recommend

published

The website and online processing is very user friendly. I have been dealing with Archie form Big Post and he is fantastic. He has been really helpful and always responds within an hour of emailing him. I would not hesitate to recommend this company to anyone. All pick ups/deliveries have gone to plan so far, one was delivered 'short' only 2/3, emailed Archie, he followed up immediately and within 15 minutes it arrived. After dealing with another courier company and having a lot of frustrations, Big Post is a welcome relief.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig PostSend a private message

Hi Maddison, thanks so much for your lovely review. Archie is really appreciate of your feedback and we look forward to assisting you again.

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Questions & Answers

Tina
Tinaasked

Can anyone help me with
Big Post Job Number: BP1197439
Carrier Connote: BSX166751. I’m waiting delivery of 20metres of timber from Timber & Rose Melbourne, parcel length 3100mm to a Sydney suburb. Original ETA 1 April 2022. Still hasn’t arrived - now 9 April. Called BigPost twice told the first time that it was in depot in Sydney, that it was 3100 parcel so needs a special vehicle and may need vehicle with crane!! Really? BigPost doesn’t have on hand a suitable vehicle for a parcel of timber boards 3100mm long?? Window of opportunity to have job done by current contractor closing fast.

No answers
Tina
Tinaasked

Can anyone help me with
Big Post Job Number: BP1197439
Carrier Connote: BSX166751. I’m waiting delivery of 20metres of timber from Timber & Rose Melbourne, parcel length 3100mm to a Sydney suburb. Original ETA 1 April 2022. Still hasn’t arrived - now 9 April. Called BigPost twice told the first time that it was in depot in Sydney, that it was 3100 parcel so needs a special vehicle and may need vehicle with crane!! Really? BigPost doesn’t have on hand a suitable vehicle for a parcel of timber boards 3100mm long?? Window of opportunity to have job done by current contractor closing fast.

2 answers
Big Post
JaneBig PostSend a private message
Tina
Tina

Arrived in excellent condition. Thank you

Jim C
Jim Casked

I am waiting for a$3300.00 jukebox coming from melbourne, to benalla bigpost depot. help. no one here including benalla post office has heard of bigpost benalla, they informed me that this was a scam???, can some one help the job number is BP996119.

4 answers
Ecorides A.
Ecorides A.

Big post don’t have depots, they use third party carrier services like, StarTrack, TNT etc.

Jim C
Jim C

Thanks for the info, I will start ringing around

Big Post
JaneBig PostSend a private message
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