Big Post

Highly recommend! Great service, Often the Big Post pricing is much cheaper than the price I can get from booking directly with their partner couriers. Very easy to compare pricing from different couriers. 337 deliveries only had three issues, Big Post team helped me all the way and made sure my customer received there order. Keep up the great work. Thank you :)

If I could give zero stars I would. We bought a product from a supplier who utilised Big Post. The item was to be sent to a local depot for collection. The item was picked up and delivered to the depot within 48 hours. It was two weeks before Big Post notified us that the item was at the depot for collection. This was only after we chased it up. We emailed Big Post who did not apologise and just blamed the depot.
We will not buy from a supplier that uses them.

My parcels were dropped off by TNT on the 5th January. This same week I dropped in and asked if Big Post had received them, to be told they're not there yet. I chased these parcels 2 more times, once by phone, then another visit. I ended up dropping in again (12th) because TNT (NOT TOLL) had already delivered it to these guys on the 5th. After a bunch of confusion, it was discovered that my parcels may have come after hours, and not been "checked in" to the system. Apparently this happens more often than you would expect, and the employees resp...

Kelly was incredibly helpful with sorting out a an incorrect charge on my account. Took the time, called me and the company we were dealing with to resolve the issue.

After initially a delay in parcel pickup in Melbourne, after a phone discussion with Bigpost the delivery arrived in good time. I can understand that sometimes delivery pickups don't go as per scheduled, but good to know that when Bigpost are notified that they take quick action to rectify. yes Bigpost do actually care.

Used several times thinking the enormous delays were just bad luck, but the absolute unwillingness to try and locate lost freight and naivety of BigPost in believing illogical statements from the transport providers they use when occasionally attempting a lackluster follow up on the customers behalf was unnaceptable.

Hi recently signed up with Big Post.
Kellyann was amazing, polite to deal with and was so clear and professional with handling my requirements..
My first delivery arrived promptly as expected. Very happy with the services Big Post have offered..
High recommended very satisfied customer..
Jason. B
M&D Flooring

Packages arrived brocken and big post always added charges. Their customer service is shocking. They refuse to help resolve any issues. Quick to take your money though. Very disappointed in the whole experience.

Really terrible service, hidden fees added on everywhere, for residential pick up, for check weight, for weekly admin which doesn't seem to exist, no logic, like speaking with a child or to a brick wall. Would not recommend these guys if you're requiring regular freight needs, the invoicing and charges are completely inconsistent and problem solving really poor. Try Sendle, E-Go or just Australia Post as worthy alternatives or some of the other commercial agents if you run a business.

The package supposed to arrive at Friday but TNT driver didn't call or text before delivery and did not knocked properly to hear even though I am just inside. Same driver came on Monday and I missed it again due to driver error. It was redelivered on Tuesday with a different driver and I had a text upon driver pickup of the product and a call when the driver came outside my apartment.

During this time I was in contact Bailey, a customer service representative, who always follow up my order with TNT. Although I am really disappointed with the d...

Excellent service at a reasonable price. Using Big Post gives my business a choice of carriers and Big Post's higher volume rates are passed on to my business. The booking process is quick and easy and I have always had good service with speedy pick up and delivery. The Big Post staff are very friendly.

Yes, we are the sender, our package was picked up on time. And the tracking information is very helpful. Importance is the service is very good! We are very happy!

I will not recommend this company. Not professional at all. Claiming not pickup from private address, and want to cancel my job, while courier company turn up and collected the job 5 minutes after they called me. Yet, they use TNT. Claiming TNT doesn't not pick up from private address. I use Transdirect, and they are able to organize the pick up with TNT, how funny is that. Don't use Big Post!!!

I had a delivery which needed to be re-directed at the last minute and their Australian based customer support staff member (Bailey) was incredibly courteous and helpful! He kept in contact with me with updates and successfully re-directed the delivery. Incredibly happy with them. I have attempted a similar thing with a larger delivery company and they just gave me a reference number for my call but didn't do anything.

The website and online processing is very user friendly. I have been dealing with Archie form Big Post and he is fantastic. He has been really helpful and always responds within an hour of emailing him. I would not hesitate to recommend this company to anyone. All pick ups/deliveries have gone to plan so far, one was delivered 'short' only 2/3, emailed Archie, he followed up immediately and within 15 minutes it arrived. After dealing with another courier company and having a lot of frustrations, Big Post is a welcome relief.