Big Post

If I could give zero stars I would. We bought a product from a supplier who utilised Big Post. The item was to be sent to a local depot for collection. The item was picked up and delivered to the depot within 48 hours. It was two weeks before Big Post notified us that the item was at the depot for collection. This was only after we chased it up. We emailed Big Post who did not apologise and just blamed the depot.
We will not buy from a supplier that uses them.

My parcels were dropped off by TNT on the 5th January. This same week I dropped in and asked if Big Post had received them, to be told they're not there yet. I chased these parcels 2 more times, once by phone, then another visit. I ended up dropping in again (12th) because TNT (NOT TOLL) had already delivered it to these guys on the 5th. After a bunch of confusion, it was discovered that my parcels may have come after hours, and not been "checked in" to the system. Apparently this happens more often than you would expect, and the employees resp...

After initially a delay in parcel pickup in Melbourne, after a phone discussion with Bigpost the delivery arrived in good time. I can understand that sometimes delivery pickups don't go as per scheduled, but good to know that when Bigpost are notified that they take quick action to rectify. yes Bigpost do actually care.

Used several times thinking the enormous delays were just bad luck, but the absolute unwillingness to try and locate lost freight and naivety of BigPost in believing illogical statements from the transport providers they use when occasionally attempting a lackluster follow up on the customers behalf was unnaceptable.

The package supposed to arrive at Friday but TNT driver didn't call or text before delivery and did not knocked properly to hear even though I am just inside. Same driver came on Monday and I missed it again due to driver error. It was redelivered on Tuesday with a different driver and I had a text upon driver pickup of the product and a call when the driver came outside my apartment.

During this time I was in contact Bailey, a customer service representative, who always follow up my order with TNT. Although I am really disappointed with the d...

I was expecting delivery within 2days even tracking web page says. But nothing happened every time I call they said it is in transit (Frankston to hoppers I don't know how many days it takes ) .i requested call center people to give me contact details of the driver or someone so, I can pick it up. simple answer for Big post sorry we don't have details we just website.