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Big Post
4.3 from 160 reviews · View Statistics
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Reviews

4.8
84 reviews
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Reviewer Photos & Videos

  • Thumbnail
A1 Spare Parts
A1 Spare PartsHunter Region, NSW
  • Verified

Excellent, service works really well for our business

published

Mathew from big Post signed me up and was very professional with the setup. Big post allows you the option to search different freight companies. price and delivery time is noted .

Thanks!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig Post

Thank you for taking the time to post your review and Mathew will really appreciate your feedback!
Best Regards
Jane

Chris A at The Porch
Chris A at The PorchGreater Melbourne (Outer), VIC
  • Verified

Made a huge difference to my business. Thank you Big Post.

published

I have been using Big Post for several months and they tick all the boxes I need for my business.
*Simple to use booking system.
* Competitive rates.
*Tracking.
*Fast and friendly customer service.
*No added excessive charges for residential delivery of bulky items, a key factor in us switching over.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Big Post
JaneBig Post

Thank you Chris for taking the time to post a review, we really appreciate it!

Other Couriers

 
 

0.0
(1,234)
  • Verified

Easy prompt service

published

So far I have not had any problems using Big Post services when organising freight. I could not be happier with my rep Kellyan who is very quick and efficient.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig Post

Hi Robert, thanks for taking the time to post a review - Kelly and the team will be rapt to hear the feedback!
Best Regards
Jane

Andrew
AndrewGreater Melbourne (Outer), VIC
  • Verified

Convenience in a few clicks

published

I have been using Big Post for the last couple of years and it has been a pleasant experience. I don't have to hold multiple freight accounts with monthly spending requirements anymore.
The accessibility of their online system makes for a very convenient and simple process when arranging freight. Our Freight is picked up promptly and delivered on time.
Everyone will always have differing opinions on their experience with a company, but I've had no faults in my dealings with Big Post and will continue to use them.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig Post

Hi Andrew,
we really do love to receive all types of feedback, so thank you for your kind words and taking the time to post a review!
Best Regards
Jane

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  • Verified

BigPost are sensational!!

published

I have always found bigpost to be very competitive with their rates and customer service is great as well. I would highly recommend them! I cannot wait to use them again!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig Post

Hi Michael, thank you so much for your feedback, we really appreciate it!
Best Regards
Jane

Elliot D.
Elliot D.Greater Melbourne (Outer), VIC
  • Verified

Horrible company. Every time we sent items with them, they would charge extra. They have no customer service.

published

Packages arrived brocken and big post always added charges. Their customer service is shocking. They refuse to help resolve any issues. Quick to take your money though. Very disappointed in the whole experience.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Big Post
JaneBig Post

Hi Elliot, I am so sorry to hear you have had issues with your bookings. Can you please provide me with a BP number or Connote number so I can investigate the issue?
Regards,
Jane

Donna HENSTRIDGE
Donna HENSTRIDGECentral Highlands and Goldfields, VIC
  • 2 reviews
  • Verified

Quick response time and very pleasant to deal with!

published

The team member that handled my query was wonderful to deal with! Very pleasant, well spoken, and quick to follow up on my query. You could hear her smile through the phone. I would gladly deal with them again!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig Post

Hi Donna, thank you so much for your kind words, I love knowing you could hear the smile through the phone!

Tris Richardson
Tris RichardsonGreater Melbourne (Metropolitan), VIC
  • Verified

Good Customer Service

published

Good customer service so far, with very competitive delivery costs :)
However, we have had some hiccups at the beginning of our booking through Big post when we were choosing Aeromax courier. The driver never showed up, and this is happening three times. Since then, we just keep using TNT via Big post. There is also no option on their online menu for the "Tech Sensitive Express" option for our pallet shipment, and unfortunately, their service team couldn't give us a solid reason why.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig Post
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

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Alvin Brenner
Alvin BrennerBrisbane
  • 3 reviews
  • 4 likes
  • Verified

Really Poor Service, Hidden Fees Everywhere

published

Really terrible service, hidden fees added on everywhere, for residential pick up, for check weight, for weekly admin which doesn't seem to exist, no logic, like speaking with a child or to a brick wall. Would not recommend these guys if you're requiring regular freight needs, the invoicing and charges are completely inconsistent and problem solving really poor. Try Sendle, E-Go or just Australia Post as worthy alternatives or some of the other commercial agents if you run a business.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Big Post
JaneBig Post

Hi Alvin, I'm devastated to read your review especially as you have been a customer since 2015. We will be in touch with you urgently.

Alvin Brenner
Alvin Brenner
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  • Verified

Very convenient to use

published

I am a long time sender with BigPost and I have found them to be very easy to use and responsive with quotes and pick ups.
They send appropriate tracking information to my receivers.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig Post

Great to hear you are happy with our service, thank you for taking the time to post a review!

Kate P.
Kate P.Greater Melbourne (Inner), VIC
  • Verified

Great customer service

published

Great range of couriers at good rates as well as always receive great customer service. I am overall very happy I started using Big Post and the shipping savings well outweigh the small account kepping fee.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig Post

Hi Kate, glad to hear you are very happy with our service, thanks for taking the time to post your review!

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0.0
(1,234)
Toys
ToysSouth East Queensland, QLD
  • Verified

Best Service for Couriers Australia Wide!

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig Post

Thank you for your wonderful review! We love hearing your thoughts on our rates, and Kelly Ann and the team really appreciate the feedback on our service.

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Trailer V.
Trailer V.Mid North Coast, NSW
  • Verified

Best Freight Company

published

Always picked up on time and sometimes even before time tracking is supplied and no trouble tracking
This company is very helpful and gives the best service and fair prices
I would recommend Big Post to any company looking for good rates fair prices and helpful customer service

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig Post

Thank you Trailer V for your recommendation, the team will love to hear you are happy with our service!

Best Regards
Jane

  • Verified

Fantastic customer service and follow ups

published

* packages always arriving safely to the receiver .
* always kept up to date on shipping information
* packages picked up on time.
* Whenever i have a query always super quick to follow up on any information needed.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig Post

Thanks for your kind words Anthony, we appreciate your review !

Best Regards
Jane

Jaya Yoannidis
Jaya YoannidisSydney, NSW
  • Verified

Amazing Freight Partner

published

Big post have provided us with great service through an easily accessible and knowledgable customer service team. Archie has handled our account and has made it so much easier for our business knowing that our products will be picked up on time handled with care and delivered when promised.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig Post

Hi Jaya,
the team is happy to hear our service is working for your business, thank you for taking the time to post your review!
Best Regards
Jane

Page 1 of 4

Questions & Answers

Jim C
Jim Casked

I am waiting for a$3300.00 jukebox coming from melbourne, to benalla bigpost depot. help. no one here including benalla post office has heard of bigpost benalla, they informed me that this was a scam???, can some one help the job number is BP996119.

4 answers
Ecorides A.
Ecorides A.

Big post don’t have depots, they use third party carrier services like, StarTrack, TNT etc.

Jim C
Jim C

Thanks for the info, I will start ringing around

Big Post
JaneBig Post

Hi Jim,
Big Post has a network of depot partners that our customers can have freight delivered to, for receivers to collect from. Your freight will be delivered to our depot partner in Benalla. The freight is currently in transit, unfortunately it has been affected by the current carrier service delays.
When the freight has been delivered to the depot you will receive an email advising you how you can collect. If you have not received that email by the end of this week please feel free to give us a call on 03 9544 5525 8.30am - 5pm Mon - Fri, or email enquiries@bigpost.com.au.

Best Regards
Jane
Big Post Customer Service

Shane S
Shane Sasked

Are there any insurance included when you book with Big Post when an item goes missing?

1 answer
Big Post
JaneBig Post

Hi Shane,
thank you for your question. Big Post offers a product called Freight Warranty, which the customer can choose to add to their account.
Freight Warranty covers most freight types, although there are some exclusions such as breakable items eg. glass and ceramics, and items booked as authority to leave. If the customer has chosen to activate this on their account they can make a claim for both damaged and lost items. If you would like more information I would be happy to send you our Freight Warranty documents.
Best Regards
Jane
Big Post Customer Service

HEAD
HEADasked

Hi users wher do ye get it? Is it available to all states?? Love to know and try,fed up with aust post every store i have been to is run by people who dont have a grip on english and cant explain the annomalies within Aust post.

3 answers
Cherry D.
Cherry D.

dont use big post , it is horrible .use transdirect

HEAD
HEAD

Thanks for that

Big Post
JaneBig Post

Good morning - Big Post have thousands of active customers who are very happy with our service. We would love the opportunity to talk to you about our service and whether it is the right fit for your business. Please let us know the best time to contact you and I can send you a direct message for your contact details. We look forward to talking with you soon! Best Regards, Jane.

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