1 photo
Big Post
4.3 from 202 reviews · View Statistics
See the Best Couriers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Big Post

Reviews

1.0
7 reviews
5
(0)
4
(0)
3
(0)
2
(0)
1
(7)
Previous
Clear all
Next
Unhappy customer
Unhappy customerSouth East Queensland, QLD
  • Verified

Worst IT and customer service and incompetent company

published

3 texts to say come and collect. Not at depot. Total drive time 3 by 2 hour return trips. Then told could collect from toll direct. Drive time 3 hours. Drove to toll only to be told can not be realeased to third party. Time on hold on phone 4 hours. Should have driven to Melbourne to pick it up myself. Still haven’t received goods at time of writing. The company tells you anything to hang up. When I said I will stay on the line until they ring toll and run a tracking search was told not possible. Stay away from this company that uses the cheapest possible contractors as if anything goes wrong you will not get a straight answer.

  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeNever Arrived
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionNo
Big Post
JaneBig PostSend a private message
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

Bad customer service

published

Package is 3 days late and counting ! Tracking service is never updated , and staff don’t want to help when I call I am just told to check the tracking advice that had never been updated since the job was booked

  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeNever Arrived
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionNo
Big Post
JaneBig PostSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Bazz
BazzWestern District, VIC
  • 2 reviews
  • 3 likes
  • Verified

Insists on passing the blame onto everyone else

published
  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeNever Arrived
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionNo
Big Post
JaneBig PostSend a private message

Hello Bazz, I'm sorry to hear you have had issues with this delivery. Thank you for including your Big Post job number, I will look into what is happening and will give you a call.
Thank you.
Jane

Similar opinion? Write a review on ProductReview.com.au!
Shaun
ShaunPerth, WA
  • 8 reviews
  • 27 likes
  • Verified

Nothing good to say after that experience

published
  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeUnacceptably Late
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionNo
Big Post
JaneBig PostSend a private message

Hello Shaun, I'm sorry to hear there has been confusion with your delivery. Can you please provide the Big Post job reference so that I can look into what has happened?
Thank you
Jane

Similar opinion? Write a review on ProductReview.com.au!
Couriers

Find out how Big Post compares to other Couriers

Know better, choose better.

Compare all
Sam L.
Sam L.Greater Melbourne (Inner), VIC
  • Verified

Apparently its okay to be 6 days late.

published

Package was 6 days late from expected delivery date. Tracking information was incorrect entire time.
Had no communication from Bigpost. Every time I made contact I was giving different excuse from the truck broke down to traffic, etc.

Then told I would have to pay more money for an earlier delivery when package was already 6 days late.
No offer of a discount or compensation.
Impossible to rely on Bigpost anymore.

  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeLate
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionNo
Big Post
JaneBig PostSend a private message

Hi Sam, I'm so sorry to hear you had an issue with your delivery. I have looked into your booking and would like to give you a call to discuss if you have some time?
Best Regards
Jane
Customer Service Manager

Similar opinion? Write a review on ProductReview.com.au!
Michael Lynch
Michael LynchGreater Melbourne (Outer), VIC
  • Verified

Door turned up damaged and broken glass.

published

Product turned up damaged. Sender was forced to refund part of the purchase so I could have it repaired. Very disappointing for both sender and reciever. Told would have to jump through hoops to get product replaced and was on a tight time frame. Door was almost one week late.

  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeLate
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionNo
Big Post
JaneBig PostSend a private message

Hi Michael, I'm so sorry to hear the carrier damaged your freight, there's nothing worse. I'll give you a call to discuss the issue.

Similar opinion? Write a review on ProductReview.com.au!
Siva
SivaGreater Melbourne (Outer), VIC
  • Verified

worst service

published

I was expecting delivery within 2days even tracking web page says. But nothing happened every time I call they said it is in transit (Frankston to hoppers I don't know how many days it takes ) .i requested call center people to give me contact details of the driver or someone so, I can pick it up. simple answer for Big post sorry we don't have details we just website.

  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeUnacceptably Late
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionNo
Big Post
JaneBig PostSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

Tina
Tinaasked

Can anyone help me with
Big Post Job Number: BP1197439
Carrier Connote: BSX166751. I’m waiting delivery of 20metres of timber from Timber & Rose Melbourne, parcel length 3100mm to a Sydney suburb. Original ETA 1 April 2022. Still hasn’t arrived - now 9 April. Called BigPost twice told the first time that it was in depot in Sydney, that it was 3100 parcel so needs a special vehicle and may need vehicle with crane!! Really? BigPost doesn’t have on hand a suitable vehicle for a parcel of timber boards 3100mm long?? Window of opportunity to have job done by current contractor closing fast.

No answers
Tina
Tinaasked

Can anyone help me with
Big Post Job Number: BP1197439
Carrier Connote: BSX166751. I’m waiting delivery of 20metres of timber from Timber & Rose Melbourne, parcel length 3100mm to a Sydney suburb. Original ETA 1 April 2022. Still hasn’t arrived - now 9 April. Called BigPost twice told the first time that it was in depot in Sydney, that it was 3100 parcel so needs a special vehicle and may need vehicle with crane!! Really? BigPost doesn’t have on hand a suitable vehicle for a parcel of timber boards 3100mm long?? Window of opportunity to have job done by current contractor closing fast.

2 answers
Big Post
JaneBig PostSend a private message
Tina
Tina

Arrived in excellent condition. Thank you

Jim C
Jim Casked

I am waiting for a$3300.00 jukebox coming from melbourne, to benalla bigpost depot. help. no one here including benalla post office has heard of bigpost benalla, they informed me that this was a scam???, can some one help the job number is BP996119.

4 answers
Ecorides A.
Ecorides A.

Big post don’t have depots, they use third party carrier services like, StarTrack, TNT etc.

Jim C
Jim C

Thanks for the info, I will start ringing around

Big Post
JaneBig PostSend a private message
See all Big Post questions

Get an answer from our members and Big Post representatives

Extra Information

Sendle
  • Award Winner 2018

Sendle

11,905 reviews
Ad
Official Website

Other Couriers

Zoom2u
Dogtainers
PACK & SEND
Jetpets
Parcel2Courier.com
See all Couriers
Sendle
  • Award Winner 2018

Sendle

11,905 reviews
Ad
Official Website

Jean

Sendle so easy!

by Jean on 20 Aug 2022
Preparation for pickup was easy. Parcel picked up next morning. Received at interstate destination the next day! So quick and fuss-free! This is what... Read full review

HPerth

Joy plus

by HPerth on 19 Aug 2022
Joy in every smell. Delivery was fast. Highly recommend. Beautiful and reasonable prices, I love everything about this fantastic company.... Read full review

Dave P.

A lot quicker than Australia Post.

by Dave P. on 19 Aug 2022
I didn't expect my package to arrive that soon. Very impressed.... Read full review

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.