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Big Post
4.3 from 196 reviews · View Statistics
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Reviews

3.1
16 reviews
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Sam
SamVictoria
  • Verified

Out standing service!

published

Highly recommend! Great service, Often the Big Post pricing is much cheaper than the price I can get from booking directly with their partner couriers. Very easy to compare pricing from different couriers. 337 deliveries only had three issues, Big Post team helped me all the way and made sure my customer received there order. Keep up the great work. Thank you :)

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig PostSend a private message

Thank you Sam for your wonderful review, we really appreciate it !

Kind Regards from the Big Post Team :)

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  • Verified

Terrible

published

RUDE CUSTOMER SERVICE
Unprofessional company, after delivery extra charges are invoiced with no communication. Charges are discretionary by the couriers. Dimensions and weights supplied at the time of booking, after delivery then receive a bill for additional heavy weight charges. Spoke to accounts, confirm did not need to pay the additional invoice. Then receive a final demand notice with threats of lodging with a credit agency. Spoke to accounts again, told me to take it up with my customer and I was the one that booked the freight incorrectly as it was a residential address, even though the customer confirmed its a business address.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
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  • Verified

Not worth paying for the 'service', can't sign on delivery

published
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Big Post
JaneBig PostSend a private message

Thank you Charlotte for the opportunity to clarify the Freight Warranty product and taking the time to work with me on this issue, I'm glad we were able to come to a mutual agreement to resolve this one.

Best Regards
Jane

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The reviewer stated that an incentive was offered for this review

Ecorides A.
Ecorides A.South East Queensland, QLD
  • Verified

Will never do business with them again

published

Unprofessional company, after delivery extra charges are invoiced with no communication. Charges are discretionary by the couriers. Dimensions and weights supplied at the time of booking, after delivery then receive a bill for additional heavy weight charges. Spoke to accounts, confirm did not need to pay the additional invoice. Then receive a final demand notice with threats of lodging with a credit agency. Spoke to accounts again, told me to take it up with my customer and I was the one that booked the freight incorrectly as it was a residential address, even though the customer confirmed its a business address.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Tiana
Tiana
  • 3 reviews
  • 3 likes
  • Verified

Complete Disappointment

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Big Post
JaneBig PostSend a private message
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Elliot D.
Elliot D.Greater Melbourne (Outer), VIC
  • Verified

Horrible company. Every time we sent items with them, they would charge extra. They have no customer service.

published

Packages arrived brocken and big post always added charges. Their customer service is shocking. They refuse to help resolve any issues. Quick to take your money though. Very disappointed in the whole experience.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Big Post
JaneBig PostSend a private message

Hi Elliot, I am so sorry to hear you have had issues with your bookings. Can you please provide me with a BP number or Connote number so I can investigate the issue?
Regards,
Jane

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Alvin Brenner
Alvin BrennerBrisbane
  • 4 reviews
  • 4 likes
  • Verified

Really Poor Service, Hidden Fees Everywhere

published

Really terrible service, hidden fees added on everywhere, for residential pick up, for check weight, for weekly admin which doesn't seem to exist, no logic, like speaking with a child or to a brick wall. Would not recommend these guys if you're requiring regular freight needs, the invoicing and charges are completely inconsistent and problem solving really poor. Try Sendle, E-Go or just Australia Post as worthy alternatives or some of the other commercial agents if you run a business.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Big Post
JaneBig PostSend a private message

Hi Alvin, I'm devastated to read your review especially as you have been a customer since 2015. We will be in touch with you urgently.

Alvin Brenner
Alvin Brenner
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Simone L.
Simone L.Perth, WA
  • Verified

Efficient and affordable

published

Excellent service at a reasonable price. Using Big Post gives my business a choice of carriers and Big Post's higher volume rates are passed on to my business. The booking process is quick and easy and I have always had good service with speedy pick up and delivery. The Big Post staff are very friendly.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig PostSend a private message

Hi Simone,
thank you for your kind words, it's great to hear you are enjoying the service and Big Post is providing you options for your business!
Best Regards
Jane

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Ivy
IvySydney, NSW
  • Verified

Such a good service!

published

Yes, we are the sender, our package was picked up on time. And the tracking information is very helpful. Importance is the service is very good! We are very happy!

Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig PostSend a private message

Hi Ivy. Thank you for taking the time to provide your feedback, the Big Post team will be so happy to hear that you are happy with our service!

Best Regards
Jane

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The reviewer stated that an incentive was offered for this review

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  • Verified

Big Post helped a lot

published

We using BIG POST and Northline frequent- always a no fuzz and easy transaction. When we had lately trouble and Northline was unable to collect on booked pick up date, staff from Big Post followed up and chased down carrier to get the large freight picked up soonish after. Would use them again- good communication and the really care.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Big Post
JaneBig PostSend a private message
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Maddison
MaddisonSydney, NSW
  • Verified

Great service, fast response & all round recommend

published

The website and online processing is very user friendly. I have been dealing with Archie form Big Post and he is fantastic. He has been really helpful and always responds within an hour of emailing him. I would not hesitate to recommend this company to anyone. All pick ups/deliveries have gone to plan so far, one was delivered 'short' only 2/3, emailed Archie, he followed up immediately and within 15 minutes it arrived. After dealing with another courier company and having a lot of frustrations, Big Post is a welcome relief.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig PostSend a private message

Hi Maddison, thanks so much for your lovely review. Archie is really appreciate of your feedback and we look forward to assisting you again.

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Steven
StevenPerth, WA
  • Verified

Poor services

published

Very poor services they said my past will be delivered by 10 of Oct 2019. I wait for all day never give me a phone call. I don't know where's my past now? I need my post to do the business and I lost $500/day by my can't receive the everyday.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
Big Post
JaneBig PostSend a private message

Hello Steven, I'm really sorry to hear about the delay of your freight. I have sent you a message so you can tell me your Big Post job number, and we can figure out what happened.
Sam

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Stephano
StephanoGreater Melbourne (Metropolitan), VIC
  • Verified

Katie and Big Post - What a team!!!

published

We could not have been happier with these guys. Katie has been superb in the way she has help deliver high quality, cost-effective transport solutions to our business. She always seems be accessible and would often go out of her way to provide the best customer service experience and help us satisfy the highly demanding requirements of our clientele. No wonder Big post are the best in the business.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig PostSend a private message
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  • Verified

Great service - Simone

published

Delayed delivery of consignment on Northline. Fantastic service from Simone, with keeping us in the loop and pushing for delivery on her end where possible. Quick replies and honest & open feedback! One of the easier and more positive experiences we have had with freight forwarders :)

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Big Post
JaneBig PostSend a private message
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Hannafords
HannafordsGreater Melbourne (Metropolitan), VIC
  • Verified

Top notch courier service

published
  • Thumbnail
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig PostSend a private message
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The reviewer stated that an incentive was offered for this review

Questions & Answers

Tina
Tinaasked

Can anyone help me with
Big Post Job Number: BP1197439
Carrier Connote: BSX166751. I’m waiting delivery of 20metres of timber from Timber & Rose Melbourne, parcel length 3100mm to a Sydney suburb. Original ETA 1 April 2022. Still hasn’t arrived - now 9 April. Called BigPost twice told the first time that it was in depot in Sydney, that it was 3100 parcel so needs a special vehicle and may need vehicle with crane!! Really? BigPost doesn’t have on hand a suitable vehicle for a parcel of timber boards 3100mm long?? Window of opportunity to have job done by current contractor closing fast.

No answers
Tina
Tinaasked

Can anyone help me with
Big Post Job Number: BP1197439
Carrier Connote: BSX166751. I’m waiting delivery of 20metres of timber from Timber & Rose Melbourne, parcel length 3100mm to a Sydney suburb. Original ETA 1 April 2022. Still hasn’t arrived - now 9 April. Called BigPost twice told the first time that it was in depot in Sydney, that it was 3100 parcel so needs a special vehicle and may need vehicle with crane!! Really? BigPost doesn’t have on hand a suitable vehicle for a parcel of timber boards 3100mm long?? Window of opportunity to have job done by current contractor closing fast.

2 answers
Big Post
JaneBig PostSend a private message
Tina
Tina

Arrived in excellent condition. Thank you

Jim C
Jim Casked

I am waiting for a$3300.00 jukebox coming from melbourne, to benalla bigpost depot. help. no one here including benalla post office has heard of bigpost benalla, they informed me that this was a scam???, can some one help the job number is BP996119.

4 answers
Ecorides A.
Ecorides A.

Big post don’t have depots, they use third party carrier services like, StarTrack, TNT etc.

Jim C
Jim C

Thanks for the info, I will start ringing around

Big Post
JaneBig PostSend a private message
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