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Big Post
4.3 from 197 reviews · View Statistics
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Reviews

3.4
38 reviews
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Luna
LunaGreater Melbourne (Inner), VIC
  • Verified

Avoid at all costs if you want reliability

published
Incentivised Review No
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  • Verified

Great delivery Service..... Aus Post, take notes!

published

Great delivery! I was treated like I actually meant something, full respect. The delivery was on time, the item was held for me until I could arrange collection. The fork lift driver was perfect, made an awkward delivery easy and helped me to safely secure the load safely and securely… thank you Dave Nolan

  • Thumbnail
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig PostSend a private message

Hi Dave, thank yo so much for taking the time to post your review - we really appreciate the feedback!
Best Regards
Jane

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Unhappy customer
Unhappy customerSouth East Queensland, QLD
  • Verified

Worst IT and customer service and incompetent company

published

3 texts to say come and collect. Not at depot. Total drive time 3 by 2 hour return trips. Then told could collect from toll direct. Drive time 3 hours. Drove to toll only to be told can not be realeased to third party. Time on hold on phone 4 hours. Should have driven to Melbourne to pick it up myself. Still haven’t received goods at time of writing. The company tells you anything to hang up. When I said I will stay on the line until they ring toll and run a tracking search was told not possible. Stay away from this company that uses the cheapest possible contractors as if anything goes wrong you will not get a straight answer.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Big Post
JaneBig PostSend a private message
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mark a.
mark a.Wide Bay-Burnett, QLD
  • Verified

If you value your customers, do not use Big Post.

published

If I could give zero stars I would. We bought a product from a supplier who utilised Big Post. The item was to be sent to a local depot for collection. The item was picked up and delivered to the depot within 48 hours. It was two weeks before Big Post notified us that the item was at the depot for collection. This was only after we chased it up. We emailed Big Post who did not apologise and just blamed the depot.
We will not buy from a supplier that uses them.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig PostSend a private message

Hello Mark, I'm sorry to hear there was an issue with your delivery. Can you please provide the Big Post job number so I can take a look into what has happened?
Thank you
Jane

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  • Verified

Bad customer service

published

Package is 3 days late and counting ! Tracking service is never updated , and staff don’t want to help when I call I am just told to check the tracking advice that had never been updated since the job was booked

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Big Post
JaneBig PostSend a private message
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Bazz
BazzWestern District, VIC
  • 2 reviews
  • 2 likes
  • Verified

Insists on passing the blame onto everyone else

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Big Post
JaneBig PostSend a private message

Hello Bazz, I'm sorry to hear you have had issues with this delivery. Thank you for including your Big Post job number, I will look into what is happening and will give you a call.
Thank you.
Jane

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Ian X
Ian XGreater Melbourne (Outer), VIC
  • Verified

First class customer care and great rates

published

Been dealing with Alan ever since we jumped on board with Big Post and have never looked back, always there to take care of our needs and quick to respond to resolve our issues. Highly recommended!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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William W
William WGreater Melbourne (Metropolitan), VIC
  • Verified

Great customer service

published

Big Post offers great customer services and simple online job booking process. Products always delivered safely and on time.
The Sales Representative Jessica always response our emails and phone call quickly.
Recommend and would use again.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
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Jacky
JackyHobart, TAS
  • Verified

Always excellent service thanks to Andrew. So helpful.

published

Receiver. Always in the time limit given.
Goods sometimes damaged due to fork lift from TNT not Big Post.
Big post will always follow up on issues.
When ordering Andrew is very professional and always willing to help.
Delivery guy very polite.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
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Shaun
ShaunPerth, WA
  • 8 reviews
  • 27 likes
  • Verified

Nothing good to say after that experience

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
Big Post
JaneBig PostSend a private message

Hello Shaun, I'm sorry to hear there has been confusion with your delivery. Can you please provide the Big Post job reference so that I can look into what has happened?
Thank you
Jane

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Chris M.
Chris M.Sydney, NSW
  • Verified

Exceptional Customer Service

published

BigPost provided the most exceptional customer service I have experienced in a long time. Complete commitment and follow through on my delivery at a time of year when deliveries are always difficult. Highly recommended.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
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Cole
ColeGreater Melbourne (Outer), VIC
  • Verified

Very helpful staff

published

Kelly was incredibly helpful with sorting out a an incorrect charge on my account. Took the time, called me and the company we were dealing with to resolve the issue.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeNever Collected
Shipping TypeDomestic
Big Post
JaneBig PostSend a private message

Thank you Cole for taking the time to post a review, Kelly will be thrilled to hear your feedback!

Best Regards
Jane

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  • Verified

big post depot shepparton exceptional service

published

Pallet wouldnt fit on my trailer. without asking big post depot shepparton unpacked and hand stacked goods onto my trailer, tied down goods and disposed of waste packaging. Highly recommend.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
Big Post
JaneBig PostSend a private message
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Joanne
JoanneSydney, NSW
  • Verified

Still waiting

published

Still waiting after my goods they were dispatched on the 28 September, I have contacted your office on a number of times and apparently still can't get any feedback from Toll who I am assuming are the 3rd Party be great to know if my parcel is in transit or lost. I have paid for this $700 and still don't know where the hell it is.

Incentivised Review No
Sender or ReceiverReceiver
Shipping TypeDomestic
Joanne
Joanne

The seller has now had to send a replacement let's hope it arrives. Would have been good to have the replacement be delivered as a priority give the have resent it by Bigpost.

Big Post
JaneBig PostSend a private message
Joanne
Joanne

The problem is no one has been able to even locate my delivery it left Melbourne 28 September...it would be good if you could find the goods that were sent again this week and track that...and advise where it is at.

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Simon
SimonPeel, WA
  • Verified

Shining light in the dark!

published
Incentivised Review No
Sender or ReceiverReceiver
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Page 1 of 2

Questions & Answers

Tina
Tinaasked

Can anyone help me with
Big Post Job Number: BP1197439
Carrier Connote: BSX166751. I’m waiting delivery of 20metres of timber from Timber & Rose Melbourne, parcel length 3100mm to a Sydney suburb. Original ETA 1 April 2022. Still hasn’t arrived - now 9 April. Called BigPost twice told the first time that it was in depot in Sydney, that it was 3100 parcel so needs a special vehicle and may need vehicle with crane!! Really? BigPost doesn’t have on hand a suitable vehicle for a parcel of timber boards 3100mm long?? Window of opportunity to have job done by current contractor closing fast.

No answers
Tina
Tinaasked

Can anyone help me with
Big Post Job Number: BP1197439
Carrier Connote: BSX166751. I’m waiting delivery of 20metres of timber from Timber & Rose Melbourne, parcel length 3100mm to a Sydney suburb. Original ETA 1 April 2022. Still hasn’t arrived - now 9 April. Called BigPost twice told the first time that it was in depot in Sydney, that it was 3100 parcel so needs a special vehicle and may need vehicle with crane!! Really? BigPost doesn’t have on hand a suitable vehicle for a parcel of timber boards 3100mm long?? Window of opportunity to have job done by current contractor closing fast.

2 answers
Big Post
JaneBig PostSend a private message
Tina
Tina

Arrived in excellent condition. Thank you

Jim C
Jim Casked

I am waiting for a$3300.00 jukebox coming from melbourne, to benalla bigpost depot. help. no one here including benalla post office has heard of bigpost benalla, they informed me that this was a scam???, can some one help the job number is BP996119.

4 answers
Ecorides A.
Ecorides A.

Big post don’t have depots, they use third party carrier services like, StarTrack, TNT etc.

Jim C
Jim C

Thanks for the info, I will start ringing around

Big Post
JaneBig PostSend a private message
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