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Will never do business with them again
Unprofessional company, after delivery extra charges are invoiced with no communication. Charges are discretionary by the couriers. Dimensions and weights supplied at the time of booking, after delivery then receive a bill for additional heavy weight charges. Spoke to accounts, confirm did not need to pay the additional invoice. Then receive a final demand notice with threats of lodging with a credit agency. Spoke to accounts again, told me to take it up with my customer and I was the one that booked the freight incorrectly as it was a residential address, even though the customer confirmed its a business address.
The Most Lousy People
The most lousy people you could meet
Company bills you for EXTRAS Without supplying proof of extra costs.
Accounts Department are IGNORANT & ABUSIVE.
Find someone who actually does what they preach as these people are A CON
NO Consumer Relations
LOST a CUSTOMER who will advise every person I meet to AVOID this CRAP company & any of its NASTY employees
So I got a bill for extras only AFTER asking for it
Invoice # Your ABN Issued...Description BP200960 25 Apr 21 Job ID: 832237 TNT Heavy Weight Residential Delivery Fee Payment terms are strictly 14 days ANZ - BSB - 013006 ACC - 440582622 Please reference invoice no. And company name Total Inc GST $60.00 so I asked for an explanation & an Invoice showing the charges as BOTH addresses were BUSINESS I GOT THIS in RETURN 15 June 2021 FINAL DEMAND NOTICE Attention: Accounts Payable Despite our previous correspondence your account remains unpaid and is now severely beyond our agreed payment terms. Payment in full is required by close of business 3 days from the issue date of this letter. Failure to comply will result in this account being listed with our credit reporting agency CreditorWatch. If listed, the default will be visible on your credit file for five years. This default may adversely affect your ability to gain credit from other suppliers in the future. We will also commence legal action in order to recover the funds. We look forward to your immediate payment of this account. Please contact Accounts Receivables if you need to discuss this matter further. Regards, Accounts Receivable WHAT a crap of a company CALLS Customer Relations THEY deserve n o t h i n g but to be disgraced & shut down
Excellent, service works really well for our business
Mathew from big Post signed me up and was very professional with the setup. Big post allows you the option to search different freight companies. price and delivery time is noted .
Made a huge difference to my business. Thank you Big Post.
I have been using Big Post for several months and they tick all the boxes I need for my business.
*Simple to use booking system.
* Competitive rates.
*Fast and friendly customer service.
*No added excessive charges for residential delivery of bulky items, a key factor in us switching over.
Easy prompt service
So far I have not had any problems using Big Post services when organising freight. I could not be happier with my rep Kellyan who is very quick and efficient.
Convenience in a few clicks
I have been using Big Post for the last couple of years and it has been a pleasant experience. I don't have to hold multiple freight accounts with monthly spending requirements anymore.
The accessibility of their online system makes for a very convenient and simple process when arranging freight. Our Freight is picked up promptly and delivered on time.
Everyone will always have differing opinions on their experience with a company, but I've had no faults in my dealings with Big Post and will continue to use them.
BigPost are sensational!!
I have always found bigpost to be very competitive with their rates and customer service is great as well. I would highly recommend them! I cannot wait to use them again!
Signed up to Big Post as a business owner looking for a service that would take the hassle out of us having to deal with multiple freight companies. They promised account managers who would look after that for us. Great, or so we thought!
Sounds good in theory until something goes wrong. They lost a valuable shipment, we had to follow them up daily for updates - no communication. Told us the shipment was lost and there was nothing they could do. So I rang the courier myself and after a few phone calls the shipment was located and returned to us...
Horrible company. Every time we sent items with them, they would charge extra. They have no customer service.
Packages arrived brocken and big post always added charges. Their customer service is shocking. They refuse to help resolve any issues. Quick to take your money though. Very disappointed in the whole experience.
Quick response time and very pleasant to deal with!
The team member that handled my query was wonderful to deal with! Very pleasant, well spoken, and quick to follow up on my query. You could hear her smile through the phone. I would gladly deal with them again!
Good Customer Service
Good customer service so far, with very competitive delivery costs :)
However, we have had some hiccups at the beginning of our booking through Big post when we were choosing Aeromax courier. The driver never showed up, and this is happening three times. Since then, we just keep using TNT via Big post. There is also no option on their online menu for the "Tech Sensitive Express" option for our pallet shipment, and unfortunately, their service team couldn't give us a solid reason why.
The reviewer stated that an incentive was offered for this review
Really Poor Service, Hidden Fees Everywhere
Really terrible service, hidden fees added on everywhere, for residential pick up, for check weight, for weekly admin which doesn't seem to exist, no logic, like speaking with a child or to a brick wall. Would not recommend these guys if you're requiring regular freight needs, the invoicing and charges are completely inconsistent and problem solving really poor. Try Sendle, E-Go or just Australia Post as worthy alternatives or some of the other commercial agents if you run a business.
Very convenient to use
I am a long time sender with BigPost and I have found them to be very easy to use and responsive with quotes and pick ups.
They send appropriate tracking information to my receivers.
Great transport company to deal with
We have been using Big Post for a couple of years now for both our Sydney and Melbourne branch. Great customer service and competitive rates, highly recommended! Thanks to our rep Alan for putting us onto you guys!
Great customer service
Great range of couriers at good rates as well as always receive great customer service. I am overall very happy I started using Big Post and the shipping savings well outweigh the small account kepping fee.
Questions & Answers
I am waiting for a$3300.00 jukebox coming from melbourne, to benalla bigpost depot. help. no one here including benalla post office has heard of bigpost benalla, they informed me that this was a scam???, can some one help the job number is BP996119.
Big post don’t have depots, they use third party carrier services like, StarTrack, TNT etc.
Thanks for the info, I will start ringing around
Big Post has a network of depot partners that our customers can have freight delivered to, for receivers to collect from. Your freight will be delivered to our depot partner in Benalla. The freight is currently in transit, unfortunately it has been affected by the current carrier service delays.
When the freight has been delivered to the depot you will receive an email advising you how you can collect. If you have not received that email by the end of this week please feel free to give us a call on 03 9544 5525 8.30am - 5pm Mon - Fri, or email firstname.lastname@example.org.
Big Post Customer Service
Are there any insurance included when you book with Big Post when an item goes missing?
thank you for your question. Big Post offers a product called Freight Warranty, which the customer can choose to add to their account.
Freight Warranty covers most freight types, although there are some exclusions such as breakable items eg. glass and ceramics, and items booked as authority to leave. If the customer has chosen to activate this on their account they can make a claim for both damaged and lost items. If you would like more information I would be happy to send you our Freight Warranty documents.
Big Post Customer Service
Hi users wher do ye get it? Is it available to all states?? Love to know and try,fed up with aust post every store i have been to is run by people who dont have a grip on english and cant explain the annomalies within Aust post.
dont use big post , it is horrible .use transdirect
Thanks for that
Good morning - Big Post have thousands of active customers who are very happy with our service. We would love the opportunity to talk to you about our service and whether it is the right fit for your business. Please let us know the best time to contact you and I can send you a direct message for your contact details. We look forward to talking with you soon! Best Regards, Jane.
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