Reviewer Photos & Videos
I Have been trying to order for half hour. Not giving right info to allow order. Can't get a password to sign in. Not easy although have done ordering before.
The online photo order platform is very disappointing. I placed one order, I was charged but the order didn't process. Had to contact support and manually get it processed ( it was not an easy task to get help from support for that). Then one of the print in that order was not what I expected ( the portal didn't show a correct preview). The photo came out landscape when I wanted it in portraited. Placed another order for that and that too got stuck!!!
Photo Book options of backgrounds etc. unsuitable
I have ordered possibly 40 photo book with BIg W in the past, and I was always more than happy with the result and recommended their service to others. Imagine my horror last year when a new software programme was introduced and the background options or page patterns had been replaced by what is not suitable on which to place photos. The patterns are bold and unsuitable for a Photo Book, and I found the new site no longer user friendly. I phoned Big W Help Desk to voice my opinion, and as I was hoping to create 100 page Book for an overseas re...lative, and I was told to use the old website which was still accessible. I did and I was very happy with the result. During my phone call I was advised that Big W acknowledged the teething problems and complaints they were receiving and it was to be rectified in early 2021. Today early June I thought I would create another Photo Book and was amazed to see nothing had changed! Obviously I will now be seeking an alternative company who listens to feedback and acts upon it! Sandy
Very disappointed with the new site, I have completed many photo books over the past few years and they have been great. I’m So angry and disappointed that I am unable to reorder previous projects and the lack of features in the new site, no frames, borders or embellishments. Will have to look elsewhere.
New Version of Online Photos is Terrible
Not user friendly. Missing embellishments and borders/frames. Always used Big W Photos for photobooks and calendars. Hadn’t noticed the missing items until I had uploaded all my pics into book
NEW SETUP IS TERRIBLE!!
New updated software is absolutely terrible. Not user friendly at all. Not flexible when using personal dates. Less backgrounds. No embelishments or boarders. Found all this out after uploading alot of photos. I have been a long time maker of calendars for the family for over 10 years. Will start looking elsewhere. This is not a software improvement but a software catastrophy Big W. Looked for other sites where I can pick up in store but they are all owned by Fuji Film with same database. Very, very disappointing.
Disappointed in my photo tile and key ring -too dark
The photo tiles and key rings are too dark and not sharp - poor quality. The price and ease of ordering online was good but the result was so disappointing. Emailed customer service and their response was “bare in mind that when viewing images on a computer / phone screen they will always appear lighter/ brighter as the screen is back lit”. This is a copout
excuse especially as you are ordering the items online, how else are you to view/review the items if not on a computer/phone screen? Won’t be using again.
Long time user now going elsewhere
I've created over 75 photobooks over the years and have previously given a rave review but I'm now one very disappointed ex-customer who has found a new alternative provider. Please bring back the features of the old website and the previous 'ease-of-use'.
not worth the effort
After making photo books and calendars for 10 years and being extremely happy with the results and service I am extremely disappointed with the new site and feel that I will have to look elsewhere .
The new site, despite being told that it would be improved once it was up & running, is very poor -no borders, limited backgrounds, text is difficult to get the correct size and inability to crop photos. Please develop and fine tune this site asap or I'm quite certain that you will lose this customer and many more. The new site JUST DOES NOT WORK!
Have produced many 100 page books on the old site which was fabulous. The new site lacks borders, embellishments, a variety of backgrounds & most of all fine tuning of photo sizes, etc. This all has to be guess work. I looked at the new site months ago & I'm back on it today. Nothing has changed. I would have thought that it would have been further developed by now. Why can't some of the features that were on the old site be reproduced in some form? The site just seems impossible to use. Disappointed!
The new Version is useless
I have been using the old version for about 10 years. So much is missing in the new version that I find it useless for what I do. Sorry BigW you lost me.
New photo book website
I’ve used Big W photo books since 2015. Always very happy with end result. Just started my new 2021 book on new website. Very disappointing! NO borders or embellishments and very limited backgrounds. Regrettably I’ll need to find another website to make my books from now on. Very disappointing Big W!
What happened to Big W Calendars??
I have been creating my annual calendar through the Big W website for the last 10 years, and the experience has always been awesome...until now! The backgrounds, borders, embellishments, ability to customize each month with fonts and colours - all gone!
I am so disappointed and do hope the site reverts back to it's former functionality. Until then, I'm creating elsewhere!
I have just completed 2 large print orders, first one nearly six hundred most were cropped or very dark, so I thought I would try again, this time I went through each photo to make sure all settings were right ( about 320 photos) once again very poor job most are dark ect. So will not upload photos again.
Photobooks gone to sh*%
Have created and purchased photobooks with Big W for years. Since the new update which is terrible and a nightmare to use. I am not happy at all with the product compared to what I used to receive. I was so excited to pick it up after having to find out myself it was ready to collect which they normally send a message, but not now.
Opening up my photo book to view...I find my front page has a white line down the side...but with my 9 other photobooks I’ve created never had this issue.
The new back cover also makes it feel dodgy and is white instead of black and glossy like the old ones which made it easy to clean them.
Questions & Answers
Why do my photos always print out of order no matter what order I put them in? It's very frustrating when I have to reorder hundreds of photos everytime after they print
Is this for the books? That is very odd. Are you saving them when you choose what photo you want on a particular page? I would contact customer service as ask for help. All mine were printed exactly how I ordered them.
can you get a photo off an old negative film?
I've never seen that facility at Big W. I have my own scanner that I scan old negatives from.
Does big w print documents
I've never had the need, and don't recall ever seeing anybody there doing so.
Get an answer from our members and Big W representatives
Other Photo Printing Services
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.