I used to love, love ,love Big W photo books but this new format is just so basic, boring and so much more time consuming to create. There are no frames, no embellishments, no themed templates and. you can’t rearrange pages. Backgrounds have to be added page at a time. I’ve made a couple of books using this new format only because they were on special. Having said that the actual finished product is excellent.
Think I’ll be looking for something better and less boring even if I have to pay more.
I am very disappointed with the new website. It is very difficult to navigate with very limited features. I loved the old website. Will be exploring other companies for my next book.
Photo books - New version disappointing.
Among the various frustrations of using the new version of Big W photo books is the lack of numeric placement of items on the page. The previous version offered a set of numbers for the placement of text and images: eg. left - 260, top - 85. This was useful for being consistent with page numbers and images. In the new version items are placed by eye. I find this to be a sloppy solution.
New web page disappointing
I have been making calendars and photo books through bigw since 2010 and have been very happy with the experience. Unfortunately the new webpage is disappointing, the lack of embellishments and limited borders and backgrounds is the reason I have now switched to a competitor.
Hopefully I can return once this had been addressed.
Frustration Project won't save
I have made 8 books previously and been happy. Now 76 pages into 100page book and it won't save the work. lost only 10 pages when exiting the program but now I can't save even one page . I emailed the technical assistants but haven't heard any thing yet. these projects are time consuming and its very disappointing when the software fails. Updated platform has less features than the old platform
Why oh why try to fix something that ain't broken!!!
Like many reviewers I have used your online photo site for many years and have been extremely happy with its ease of use, editing functions and end results but now you go and change over to a new platform which is infinitely inferior and doesn't have any of the add on features. I'm guessing the person who made this decision is lacking cerebral matter as it may look more modern but the functionality is sadly lacking. From a customer service standpoint it would have perhaps been an idea to trial it with your loyal users rather than just assume that this is what they want. There are many other online businesses competing for this space and BigW has just made an enormous error. Extremely disappointing
Big w photo new site has a glitch
Ive created many photo albums on the old big w site with no problems. am creating my first album on the new site and have had several issues. I had finished my 60 page project, saved it, went back next day to proof it and it was blank yet all my photos were uploaded there with ticks next to them indicating which ones had been used. Rang support, tech help said i deleted it nothing they can do. I didnt delete it because if i had how come 450 uploaded photos were still there with the tick next to them! How come when i rang help she said they had ...already had 4 calls that morning with the same problem. Did they tell those other customers they accidentally deleted their project too! Im hesitant to start again in case this one disappears too! Wont be using big w ever again after i somehow redo my 60 page project :(
got my photos bk and about 2cm is cut off from the top from the original photo not good when it has your head at the top and cuts some of it off
photo books and the site
I have been making my family photo books since 2010 one maybe 2 every year without fail I have to say the website hasnt changed it really needs new backrounds, emblishments, frames and a lot more new and modern items in there, the site is slow and very often slow to load any photos in there and it not my computer or internet speed it would also be helpful if you could do more editing in the program as well
Come on guys keep up with the trends and get more in there
Really poor quality prints
I ordered some prints and canvases. The prints were so dark the people in them looked as if they had a different skin tone. Really disappointed with the quality and the fact they took almost 2 weeks to print the canvases took less than a week. No advantage to ordering on line at all.
Slow and Tired website. Needs updating
I have been using Big W's online photo calendars for at least 10 yrs now and create many every Xmas for friends and family. Although the price for the calendars are reasonable when they are on special, the website is so slow to load up and I think Fujitsu or Big W need to update the boarders and backgrounds and embellishments they offer for the calendars. In the whole time i have been creating these calendars it is still the same things i can add as to what it has been for the last 10 yrs. Please update your embellishments and boarders for the online calender's and update your website as its always slow to load up and to sign into and to upload my photos to it. If i could find somewhere else to do my calender's i would .
Just got my order today and I am a bit disappointed. I ordered a black & white canvas but the color came kind of sepia. The quality of the canvas seems ok, but not happy at all with the color.
Questions & Answers
Why do my photos always print out of order no matter what order I put them in? It's very frustrating when I have to reorder hundreds of photos everytime after they print
Is this for the books? That is very odd. Are you saving them when you choose what photo you want on a particular page? I would contact customer service as ask for help. All mine were printed exactly how I ordered them.
can you get a photo off an old negative film?
I've never seen that facility at Big W. I have my own scanner that I scan old negatives from.
Does big w print documents
I've never had the need, and don't recall ever seeing anybody there doing so.
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