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Big W Photos

Big W Photos

4.2 from 813 reviews · View Statistics
See the Best Photo Printing Services in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Big W

Reviews

  • Rates and Fees
    3.3 (3)
  • Job Satisfaction
    2.3 (4)
  • Timeliness
    2.5 (4)
  • Product Quality
    2.3 (31)
  • Return Claim MadeYes · No (57)
  • Customer Service
    2.4 (27)
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Reviewer Photos & Videos

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Dee77
Dee77
  • 3 reviews

Beware, the new software is poor quality compared to the previous one.

published

I have previously ordered many Photo books from Big W with great success, however the new software has less options for background colours and embellishment, and is not user friendly. I am currently frozen out as I try to add more photos and the screen freezes and I cannot go back to the project. Total waste of my time. The last book I printed had text cut off the top of many pages, yet no warnings displayed when I was creating. They lure us with half price specials, but can't deliver the quality. Never again!

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo

Quality Slipping

published

This would be the 7th canvas photo I have ordered from Big W Photos and unfortunately this one is a bit of a disappointment. The canvas isn't as tight to the frame as the others and there is part of the end of a staple sticking out of the wooden frame. It was ordered as a portrait but the hanging strap is for a horizontal picture. I will be using velcro strips to hang it, so I can get around that problem. I am just disappointed in their quality control, I hope the canvas wont sag over time. Please don't let your standards slip.

Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationMiranda

UNHAPPY

published

I Have been trying to order for half hour. Not giving right info to allow order. Can't get a password to sign in. Not easy although have done ordering before.

Job Satisfaction
1/5
Timeliness
1/5
Incentivised Review No
Return Claim MadeNo
Carla Zizek
Carla ZizekSouth East Queensland, QLD
  • 2 reviews

Convenient

published

Very convenient but the last 2 sets of photos I have had did have lines through them I was disappointed with photos quality was good colour was also good it was just the lines

Rates and Fees
4/5
Job Satisfaction
4/5
Timeliness
4/5
Product Quality
3/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationBeenleigh market place
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Kith
KithSydney, NSW

Very disappointing

published

The online photo order platform is very disappointing. I placed one order, I was charged but the order didn't process. Had to contact support and manually get it processed ( it was not an easy task to get help from support for that). Then one of the print in that order was not what I expected ( the portal didn't show a correct preview). The photo came out landscape when I wanted it in portraited. Placed another order for that and that too got stuck!!!

Rates and Fees
3/5
Job Satisfaction
1/5
Timeliness
1/5
Product Quality
3/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationRouse Hill
Kellie Nolan
Kellie NolanSydney, NSW

It's ok..

published

No borders or embellishments anymore so not as great to do album's etc. Was much better before the site upgrade a few years ago. Can't make new projects from albums downloaded awhile ago. Had to add them all over again.

Rates and Fees
3/5
Job Satisfaction
3/5
Timeliness
4/5
Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline
Sandyk
SandykNorth Queensland, QLD

Photo Book options of backgrounds etc. unsuitable

published
Incentivised Review No
Return Claim MadeNo
Not happy
Not happyGreater Melbourne (Outer), VIC

Disappointed

published

Very disappointed with the new site, I have completed many photo books over the past few years and they have been great. I’m So angry and disappointed that I am unable to reorder previous projects and the lack of features in the new site, no frames, borders or embellishments. Will have to look elsewhere.

Incentivised Review No
Return Claim MadeNo
Joanne
Joanne Central Highlands and Goldfields, VIC

New web update crazy.

published

I have been using the Big W Photo site for at least 7 years to make Photo Books for clients that I take on holidays and I am very disappointed with the new site. Really NO BORDERS for the photos. No little embellishments to add. Very boring, I may look else where.

Product Quality
3/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationBallarat Victoria
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Raeleen W.
Raeleen W.Darwin, NT
  • 3 reviews

New Version of Online Photos is Terrible

published

Not user friendly. Missing embellishments and borders/frames. Always used Big W Photos for photobooks and calendars. Hadn’t noticed the missing items until I had uploaded all my pics into book

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
ROCKET
ROCKETCentral Highlands and Goldfields, VIC
  • 2 reviews

NEW SETUP IS TERRIBLE!!

published

New updated software is absolutely terrible. Not user friendly at all. Not flexible when using personal dates. Less backgrounds. No embelishments or boarders. Found all this out after uploading alot of photos. I have been a long time maker of calendars for the family for over 10 years. Will start looking elsewhere. This is not a software improvement but a software catastrophy Big W. Looked for other sites where I can pick up in store but they are all owned by Fuji Film with same database. Very, very disappointing.

Incentivised Review No
Return Claim MadeNo
Store LocationBendigo
S P
S PQueensland
  • 2 reviews
  • 1 like

Disappointed in my photo tile and key ring -too dark

published

The photo tiles and key rings are too dark and not sharp - poor quality. The price and ease of ordering online was good but the result was so disappointing. Emailed customer service and their response was “bare in mind that when viewing images on a computer / phone screen they will always appear lighter/ brighter as the screen is back lit”. This is a copout
excuse especially as you are ordering the items online, how else are you to view/review the items if not on a computer/phone screen? Won’t be using again.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationMt Gravatt
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MallyGee
MallyGeeGreater Melbourne (Metropolitan), VIC

Long time user now going elsewhere

published

I've created over 75 photobooks over the years and have previously given a rave review but I'm now one very disappointed ex-customer who has found a new alternative provider. Please bring back the features of the old website and the previous 'ease-of-use'.

Product Quality
2/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationParkmore Vic

not worth the effort

published

After making photo books and calendars for 10 years and being extremely happy with the results and service I am extremely disappointed with the new site and feel that I will have to look elsewhere .
The new site, despite being told that it would be improved once it was up & running, is very poor -no borders, limited backgrounds, text is difficult to get the correct size and inability to crop photos. Please develop and fine tune this site asap or I'm quite certain that you will lose this customer and many more. The new site JUST DOES NOT WORK!

Incentivised Review No
Return Claim MadeNo

Disappointing

published

Have produced many 100 page books on the old site which was fabulous. The new site lacks borders, embellishments, a variety of backgrounds & most of all fine tuning of photo sizes, etc. This all has to be guess work. I looked at the new site months ago & I'm back on it today. Nothing has changed. I would have thought that it would have been further developed by now. Why can't some of the features that were on the old site be reproduced in some form? The site just seems impossible to use. Disappointed!

Incentivised Review No
Return Claim MadeNo
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Questions & Answers

Joy
Joyasked

how to do edit phots that have had heads cut off with auto-fill for a calendar

1 answer
Paul
Paul

You should be able to click in the middle of the photo and move it to suit your requirements.

Amber
Amberasked

How do I insert a photo into an individual date on big w photo calendars. Thanks

No answers
Caroline B.
Caroline B.asked

Why does it say I have an empty photo holder on one page and how do I fix it?

No answers
See all Big W Photos questions

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