Reviewer Photos & Videos
Photo turned out great
The only issues I had was poor communication from all involved. Rang the store to see if it had arrived there, was told it was there so went to pick it up and know one could find it for a while. Then 3 days later got an email to say it is at the store for pick up
Beware, the new software is poor quality compared to the previous one.
I have previously ordered many Photo books from Big W with great success, however the new software has less options for background colours and embellishment, and is not user friendly. I am currently frozen out as I try to add more photos and the screen freezes and I cannot go back to the project. Total waste of my time. The last book I printed had text cut off the top of many pages, yet no warnings displayed when I was creating. They lure us with half price specials, but can't deliver the quality. Never again!
I wasnt too sure on how the photo books would turn out but am so pleased with them. Wonderful quality. Would definitely recommend the books.
The engraved glasses I would not recommend. The font was way too small and no option given to increase the size.
Canvas photos were OK. Not the best quality.
I thought the writing on the glass was too small and too light in colour and I don’t remember being given the opportunity to increase the font and colour size!
I Have been trying to order for half hour. Not giving right info to allow order. Can't get a password to sign in. Not easy although have done ordering before.
The photo book is of good quality and came after a few days. The website unfortunately is not very user friendly especially for older customers. Would have liked easier text with photos.
Fathers day mug and stubby holder
I was very happy with the ordering process and delivery time. The mug is fabulous and the stubby holder is perfect. I will definitely be using this service again. Thanks
The online photo order platform is very disappointing. I placed one order, I was charged but the order didn't process. Had to contact support and manually get it processed ( it was not an easy task to get help from support for that). Then one of the print in that order was not what I expected ( the portal didn't show a correct preview). The photo came out landscape when I wanted it in portraited. Placed another order for that and that too got stuck!!!
Good quality photos
My photos mostly came out really well. A couple of them were cut off on the side even though the preview looked fine. Not too big a deal, but can't give 5 stars because of it.
Good quality and timeliness.
Product was good, easy to purchase, app could be better in terms of being able to edit and know what the issues are with the ‘!’ Goods were delivered to the store roughly on time but no notification to say it was ready
Good value, for the price. Photobook was as I expected. The layout was easy to use, & navigation was easy. The quality was very good, given that my pics were old.
Love Big W Photo Offers!
Ive purchased the 40 page Photo Book before. Looked great! Very well done. This time i got a 70th Birthday mug for my Dad. Love it! Hopefully he'll love it too.
Thanks big w, the quality is excellent
I loved the photobook I made online. It came out just how I wanted it. The photobook only took 7 working days for it to be ready. Thanks again Big W.
I use big w photos often. The apps and kiosk don't always work.... but staff and end product are outstanding. If you want a review however you should not dictate how many words I get to say
Photo Book options of backgrounds etc. unsuitable
I have ordered possibly 40 photo book with BIg W in the past, and I was always more than happy with the result and recommended their service to others. Imagine my horror last year when a new software programme was introduced and the background options or page patterns had been replaced by what is not suitable on which to place photos. The patterns are bold and unsuitable for a Photo Book, and I found the new site no longer user friendly. I phoned Big W Help Desk to voice my opinion, and as I was hoping to create 100 page Book for an overseas re...lative, and I was told to use the old website which was still accessible. I did and I was very happy with the result. During my phone call I was advised that Big W acknowledged the teething problems and complaints they were receiving and it was to be rectified in early 2021. Today early June I thought I would create another Photo Book and was amazed to see nothing had changed! Obviously I will now be seeking an alternative company who listens to feedback and acts upon it! Sandy
Questions & Answers
Can you download photos from your phone on the lab?
I transferred the photos from my phone to my laptop, but I reckon you could. It might be harder to do. Just go to big w site and type in photo calendars, follow instructions and see how you go :-)
how to do edit phots that have had heads cut off with auto-fill for a calendar
You should be able to click in the middle of the photo and move it to suit your requirements.
How do I insert a photo into an individual date on big w photo calendars. Thanks
Get an answer from our members and Big W representatives
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