1 photo
Big W Photos

Big W Photos

4.2 from 815 reviews · View Statistics
See the Best Photo Printing Services in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Big W

Reviews

  • Rates and Fees
    4.3 (14)
  • Job Satisfaction
    3.9 (14)
  • Timeliness
    4.1 (17)
  • Product Quality
    3.6 (67)
  • Return Claim MadeYes · No (90)
  • Customer Service
    3.4 (56)
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Reviewer Photos & Videos

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Barbara K.
Barbara K.Perth, WA
  • 2 reviews
  • 3 likes

Photo turned out great

published

The only issues I had was poor communication from all involved. Rang the store to see if it had arrived there, was told it was there so went to pick it up and know one could find it for a while. Then 3 days later got an email to say it is at the store for pick up

Rates and Fees
5/5
Job Satisfaction
5/5
Timeliness
4/5
Product Quality
5/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationOnline pick up Ellenbrook
Dee77
Dee77
  • 3 reviews

Beware, the new software is poor quality compared to the previous one.

published

I have previously ordered many Photo books from Big W with great success, however the new software has less options for background colours and embellishment, and is not user friendly. I am currently frozen out as I try to add more photos and the screen freezes and I cannot go back to the project. Total waste of my time. The last book I printed had text cut off the top of many pages, yet no warnings displayed when I was creating. They lure us with half price specials, but can't deliver the quality. Never again!

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Sue
Sue
  • 6 reviews

memories

published

I wasnt too sure on how the photo books would turn out but am so pleased with them. Wonderful quality. Would definitely recommend the books.
The engraved glasses I would not recommend. The font was way too small and no option given to increase the size.
Canvas photos were OK. Not the best quality.

Rates and Fees
4/5
Job Satisfaction
4/5
Timeliness
4/5
Product Quality
4/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationKaringal

Nice product

published

I thought the writing on the glass was too small and too light in colour and I don’t remember being given the opportunity to increase the font and colour size!

Rates and Fees
5/5
Job Satisfaction
4/5
Timeliness
4/5
Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationRouse hill
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UNHAPPY

published

I Have been trying to order for half hour. Not giving right info to allow order. Can't get a password to sign in. Not easy although have done ordering before.

Job Satisfaction
1/5
Timeliness
1/5
Incentivised Review No
Return Claim MadeNo
Thomas K.
Thomas K.Metropolitan Adelaide, SA

Good deal

published

The photo book is of good quality and came after a few days. The website unfortunately is not very user friendly especially for older customers. Would have liked easier text with photos.

Rates and Fees
4/5
Job Satisfaction
5/5
Timeliness
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationElizabeth, SA
Glenda S
Glenda SPerth, WA

Fathers day mug and stubby holder

published

I was very happy with the ordering process and delivery time. The mug is fabulous and the stubby holder is perfect. I will definitely be using this service again. Thanks

Rates and Fees
5/5
Job Satisfaction
5/5
Timeliness
5/5
Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationKingsway Western Australia
Kith
KithSydney, NSW

Very disappointing

published

The online photo order platform is very disappointing. I placed one order, I was charged but the order didn't process. Had to contact support and manually get it processed ( it was not an easy task to get help from support for that). Then one of the print in that order was not what I expected ( the portal didn't show a correct preview). The photo came out landscape when I wanted it in portraited. Placed another order for that and that too got stuck!!!

Rates and Fees
3/5
Job Satisfaction
1/5
Timeliness
1/5
Product Quality
3/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationRouse Hill
g4libby
g4libbyHobart, TAS
  • 3 reviews
  • 3 likes

Good quality photos

published

My photos mostly came out really well. A couple of them were cut off on the side even though the preview looked fine. Not too big a deal, but can't give 5 stars because of it.

Job Satisfaction
4/5
Timeliness
5/5
Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationKingston Tas
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Dunkers
DunkersWide Bay-Burnett, QLD
  • 3 reviews

Good quality and timeliness.

published

Product was good, easy to purchase, app could be better in terms of being able to edit and know what the issues are with the ‘!’ Goods were delivered to the store roughly on time but no notification to say it was ready

Rates and Fees
4/5
Timeliness
4/5
Product Quality
4/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationBundaberg

Photobook

published

Good value, for the price. Photobook was as I expected. The layout was easy to use, & navigation was easy. The quality was very good, given that my pics were old.

Job Satisfaction
4/5
Timeliness
5/5
Product Quality
4/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationSouthland, Melbourne
Kristy
KristySouth East Queensland, QLD

Love Big W Photo Offers!

published

Ive purchased the 40 page Photo Book before. Looked great! Very well done. This time i got a 70th Birthday mug for my Dad. Love it! Hopefully he'll love it too.

Rates and Fees
4/5
Timeliness
4/5
Product Quality
4/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationTaigum, Queensland
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Thanks big w, the quality is excellent

published

I loved the photobook I made online. It came out just how I wanted it. The photobook only took 7 working days for it to be ready. Thanks again Big W.

Rates and Fees
4/5
Job Satisfaction
4/5
Timeliness
4/5
Product Quality
4/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationBig w highpoint
LynJ
LynJHunter Region, NSW
  • 4 reviews

Great staff

published

I use big w photos often. The apps and kiosk don't always work.... but staff and end product are outstanding. If you want a review however you should not dictate how many words I get to say

Rates and Fees
5/5
Job Satisfaction
5/5
Timeliness
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationRaymond terrace NSW
Sandyk
SandykNorth Queensland, QLD

Photo Book options of backgrounds etc. unsuitable

published
Incentivised Review No
Return Claim MadeNo
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Questions & Answers

Rose
Roseasked

Can you download photos from your phone on the lab?

1 answer
Rachel
Rachel

I transferred the photos from my phone to my laptop, but I reckon you could. It might be harder to do. Just go to big w site and type in photo calendars, follow instructions and see how you go :-)

Joy
Joyasked

how to do edit phots that have had heads cut off with auto-fill for a calendar

1 answer
Paul
Paul

You should be able to click in the middle of the photo and move it to suit your requirements.

Amber
Amberasked

How do I insert a photo into an individual date on big w photo calendars. Thanks

No answers
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