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Big W Photos

Big W Photos

4.2 from 804 reviews · View Statistics
See the Best Photo Printing Services in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Big W

Reviews

3.1
11 reviews
  • Rates and Fees
    4.7 (3)
  • Job Satisfaction
    5.0 (3)
  • Timeliness
    5.0 (3)
  • Product Quality
    3.3 (11)
  • Return Claim MadeYes (11) · No
  • Customer Service
    3.4 (11)
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Reviewer Photos & Videos

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chris
chrisSydney, NSW

High Quality Photos!

published

I have been using BIG W for many years, their quality and quick service is always 100%.
I recommend them to anyone wanting great photos. They recently had a 50% discount which was even better!

Rates and Fees
5/5
Job Satisfaction
5/5
Timeliness
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationLiverpool
LTT
LTTGreater Melbourne (Inner), VIC

Fantastic customised wine glasses

published

Highly recommend if you are after wedding favours or if you are just after a customised wine glass for your home. Big size perfect for a red or white wine!

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Rates and Fees
4/5
Job Satisfaction
5/5
Timeliness
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationBig W Highpoint
Amy D.
Amy D.North Queensland, QLD

Love ordering photo books so easy and well made.

published

When these books go on special the price is amazing for what you get I make something every year either a book or calendar and im never disappointed. So easy to make and design is easy to use only wish i could type words and put decorations around the page to make it more personal.

Rates and Fees
5/5
Job Satisfaction
5/5
Timeliness
5/5
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationBig W The willows Kiwan
Koula
KoulaGreater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 2 likes

Poor quality engraving (burning) on bamboo cutting board

published
Product Quality
1/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeYes
Store LocationDoncaster
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Excellent quality and online customer service

published

I designed premium cushion prints for mothers day, received all on time and quality was excellent for 2 out of the 3 cushions. When I asked for a reprint of the 3rd cushion due to poor printing, customer service were very accomodating and reprinted with no issues. It turned out perfect.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store Locationonline
Sarah
Sarah
  • 2 reviews
  • 1 like

Poor quality and poor customer service when questioned.

published
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Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationGungahlin
Indah Thomas
Indah ThomasGreater Melbourne (Outer), VIC
  • 2 reviews

D’Best

published

Perfect, i can’t see any mistake. The sticker more than I expected. Good value. Good for personal and business. Definitely will order some more and the rest. Love it x

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Product Quality
5/5
Customer Service
4/5
Return Claim MadeYes
Store LocationAltona Meadow, Melbourne
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Tassy
Tassy
  • 2 reviews

Terrible quality

published

Received my large order, all photos were very poor quality. Grainy, heads cut off etc. I've emailed all week I've rang and been on hold for 20 minutes. No one responds. I went in store and they can't help. Very poor service and very disappointed with my photos.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationOnline
Amanda W.
Amanda W.Central Queensland, QLD

Over a month and still awaiting family’s Christmas present

published

Ordered a calendar for family for Christmas within time frame received with incomplete calendar called and said it would be reprinted and still a month later awaiting family’s Christmas present to be reprinted called up local store numourous times to be told they will call when it’s ready.

Product Quality
1/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeYes
Store LocationGladstone Qld
Photo Printing Services

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Nan Johnson
Nan JohnsonMetropolitan Adelaide, SA

Photo luggage tag.

published

The original photo luggage tag was disappointing The hole was punched on the wrong side thro the child’S face BUT I’m so pleased to report it was redone PERFECTLY! Thanks

Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationArndale Kilkenny
Cols
ColsSouthern and Hills, SA

Not helpful service

published

Waited eternity for service which was not helpful and then another assistant tells me something different after I already had lost 160 photos, proceeded with another way and lost 260 photos Not Happy

Product Quality
3/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeYes
Store LocationVictor Harbor South Australia

Questions & Answers

natalie.
natalie.asked

Why do my photos always print out of order no matter what order I put them in? It's very frustrating when I have to reorder hundreds of photos everytime after they print

1 answer
Sue
Sue

Is this for the books? That is very odd. Are you saving them when you choose what photo you want on a particular page? I would contact customer service as ask for help. All mine were printed exactly how I ordered them.

Glenda E.
Glenda E.asked

can you get a photo off an old negative film?

1 answer
Dunnster64
Dunnster64

Hi Glenda,
I've never seen that facility at Big W. I have my own scanner that I scan old negatives from.
regards

Annette
Annetteasked

Does big w print documents

1 answer
Dunnster64
Dunnster64

Thanks Annette.
I've never had the need, and don't recall ever seeing anybody there doing so.
regards

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